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* Resort Hotel

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Contact Us

Sales Information

Note: Toll-free calling (from inside the U.S only)

Discover Ownership

1-800-601-8699 Hours of Operation: Monday through Friday: 10 a.m. to 6 p.m. Eastern Time.

Villa Rental Reservations Requests

1-888-847-8262 Hours of Operation: 24 hours, 7 days a week.

External Exchange Inquiries

If you have a confirmed exchange to a resort through an outside exchange company and have questions about your reservations or vacation confirmation, please call 407-903-4640 or 1-800-847-8262. Hours of Operation: Monday through Saturday: 9 a.m. to 5 p.m. Eastern Time. Sunday: Closed.

Customer Advocacy

This team is available to assist with questions and problem resolution. Global Corporate Headquarters 9001 San Marco Court Orlando, Florida 32819 Email: [email protected]

Media Relations

Erica Ettori (407) 513-6606 [email protected] Please visit our Corporate Newsroom for more.

Social Media Influencers

If you are interested in becoming a Social Media Influencer with us, please complete this form.  

Questions about your ownership?

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Owner Customer Service

Hours of Operation:

  • Monday through Friday: 9 a.m. to 8 p.m. Eastern Time.
  • Saturday and Sunday: Closed.

Sheraton Vacation Club: Direct at 407-903-4649 or 1.888.SV.OWNER (1-888-786-9637) Westin Vacation Club: Direct at 407-903-4635 or 1.888.WV.OWNER (1-888-986-9637) Harborside Resort at Atlantis: Direct at 407-903-4893 or (1-877-782-7496) Vistana Beach Club: Direct at 407-903-4640 or (1-800-847-8262)