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Contact Us



Sales Information

Discover Ownership

1-800-601-8699 Hours of Operation: Monday through Friday: 10 a.m. to 6 p.m. Eastern Time.

Villa Rental Reservations Requests

1-888-847-8262 Hours of Operation: 24 hours, 7 days a week.

External Exchange Inquiries

If you have a confirmed exchange to a resort through an outside exchange company and have questions about your reservations or vacation confirmation, please call 407-903-4640 or 1-800-847-8262. Hours of Operation: Monday through Saturday: 9 a.m. to 5 p.m. Eastern Time. Sunday: Closed.

Holiday hours:

  • New Year’s Day: Closed
  • Memorial Day: Closed
  • Fourth of July: Closed
  • Labor Day: Closed
  • Thanksgiving: Closed; 9 a.m. to 5 p.m. Eastern Time next day
  • Christmas Eve: 9 a.m. to 5 p.m. Eastern Time
  • Christmas Day: Closed
  • New Year’s Eve: 9 a.m. to 8 p.m. Eastern Time

Media Relations

For all media-related inquiries, please call 407-206-6000 or email [email protected].

Social Media Influencers

If you are interested in becoming a Social Media Influencer with us, please complete this form.

Owner Customer Service

Hours of Operation: Monday through Friday: 9 a.m. to 5 p.m. Eastern Time. Saturday and Sunday: Closed.

Holiday hours:

  • New Year’s Day: Closed
  • Memorial Day: Closed
  • Fourth of July: Closed
  • Labor Day: Closed
  • Thanksgiving: Closed; 9 a.m. to 5 p.m. Eastern Time next day
  • Christmas Eve: 9 a.m. to 5 p.m. Eastern Time
  • Christmas Day: Closed
  • New Year’s Eve: 9 a.m. to 8 p.m. Eastern Time

Sheraton Vacation Club Direct at 407-903-4649 or 1.888.SV.OWNER (1-888-786-9637)

Westin Vacation Club Direct at 407-903-4635 or 1.888.WV.OWNER (1-888-986-9637)

Harborside Resort at Atlantis Direct at 407-903-4893 or (1-877-782-7496)

Vistana Beach Club Direct at 407-903-4640 or (1-800-847-8262)

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