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Contact Us

Sales Information

Discover Ownership

Hours of Operation:
9 a.m. – 9 p.m. EST Monday – Friday

Villa Rental Reservations Requests

Hours of Operation:
24 hours, 7 days a week

External Exchange Inquiries

If you have a confirmed exchange to a resort through an outside exchange company and have questions about your reservations or vacation confirmation, please call 407-903-4640 or 1-800-847-8262.
Hours of Operation:
8 a.m. – 11 p.m. EST Monday – Friday, 9 a.m. – 8 p.m. EST Saturday, Sunday

Media Relations

For all media-related inquiries, please call 1-844-858-0859 or email [email protected]

Guest Customer Service

For all non-owner-related questions, please email [email protected]

Owner Customer Service

Hours of Operation:
9 a.m. – 9 p.m. EST Monday – Friday, 9 a.m. – 6 p.m. EST Saturday, Sunday

*Closed Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Day and New Year’s Day. Hours of operation are reduced to 9 a.m. – 5:30 p.m. on Christmas Eve and New Year’s Eve.

Sheraton Vacation Club
1.888.SV.OWNER (1-888-786-9637) or direct at 407-903-4649

Westin Vacation Club
1.888.WV.OWNER (1-888-986-9637) or direct at 407-903-4635

Harborside Resort at Atlantis
1-877-782-7496 or direct at 407-903-4893

Lakeside Terrace and Vistana Beach Club
1-800-847-8262 or direct at 407-903-4640

Questions about your ownership?

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