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Novel Coronavirus (COVID-19) Updates


We understand you have a lot on your mind. You’ve faced unprecedented disruptions to your day-to-day life — and your vacations. We are here to help, with the most current information on reservation flexibility.

The Next Level of Clean

Experience enhanced cleaning and safety standards throughout our resorts, including hospital-grade disinfectants, hand-sanitizing stations, and a host of protective social distancing guidelines. We’re ready to welcome you — and serve you safely.

With Your Health and Safety in Mind

Amenities may be closed or limited to support social distancing. For the current status of individual resorts and destinations, please visit our Resort Status page.

Reservation Cancellation Information*

This Interim Reservation and Cancellation Policy was last adjusted on July 10, 2020, and applies to reservations that were scheduled for arrivals beginning April 1, 2020.

Due to extended hold times, if you need to cancel a reservation for an arrival in the next 75 days, we encourage you to complete the transaction online.

As a result of this rapidly evolving situation, please note the following temporary modifications to cancellation options.

Log in to view the current COVID-19 cancellation policy.

Other Reservation Types

  • If you have a reservation confirmed through Interval International, please visit intervalworld.com.
  • If you have a rental reservation and wish to cancel, please visit marriott.com.
  • If you have a Preview Package and want to discover your options, please call 877-881-2169, option 2.
  • If you have an Encore Package and want to discover your options, please call 877-782-7018.
  • Guests who booked through a third-party booking provider or travel agent will need to contact their booking provider directly for any modifications or cancellations.

We’re In This Together

Thank you for being part of our vacation family. While we don’t know when this will pass, we know that it will. Until then, take care of yourself. Take care of those closest to you. And when you’re ready to explore this beautiful world of ours again, we’ll be here to help you take care of your future vacation plans.

* Based on government mandated restrictions — including resort closures — these options may not apply to all resorts. Due to continually changing conditions, these cancellation policies may be changed or modified as needed from time to time.

Please refer to current Resort & Destination Updates.