Currently, there is no resort advisory. Please continue to check back here before you travel for the most updated information that may affect your stay.
Perfectly positioned in the heart of the Vail Valley, the resort takes advantage of the cool mountain air temperatures. Therefore the villas do not feature air conditioning units.
We are committed to making our facilities, amenities and services accessible to guests with disabilities. Accessibility features in your villa are guaranteed only if confirmed during the reservation process and indicated on your confirmation.
Guests must be 18 years or older with photo identification to check in.
Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.
Owners/guests receive complimentary access to the Avon Recreation Center located next to the resort for all recreational amenities. This state-of-the-art facility offers a large indoor aquatics area with water slide, lazy river, diving pool, lap lanes, tot pool, large whirlpool tub, sauna, steam room and weight room. Hours of operation are Monday through Friday from 6 a.m. to 9 p.m., Saturday from 8 a.m. to 9 p.m., and Sunday from 12 p.m. to 7 p.m.
You are also invited to participate in any of the scheduled activities at Sheraton Mountain Vista located adjacent to Lakeside Terrace. The weekly schedule of activities will be provided to you at check-in.
Vistana Signature NetworkTM reservations made during the Home Resort Reservation Period or the VSN Float Period are subject to the following cancellation policy and may be cancelled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions for further use.
Reservations may be cancelled 61 days or greater prior to arrival with no cancellation fee or Usage Restriction.
Reservations made 60 days or less prior to arrival may be cancelled through the following day after making the reservation (before the end of hours of operation, Eastern Time) with no cancellation fee or Usage Restriction. After this grace period passes, cancellations and modifications to the reservation – including changes to the arrival or departure date or to Villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) — will incur cancellation fees. Subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or Starpoints conversion.
Reservations not affiliated with Vistana Signature NetworkTM may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange guests should contact their external exchange company for the applicable cancellation policy.
Check cashing services are available to Owners/guests who present valid photo identification. There is a limit of $50 per day.
Please check in at the Front Desk of Sheraton Mountain Vista, located adjacent to Lakeside Terrace.
We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities.
Owners, is someone else enjoying your villa or do you need to make other changes to your reservation? Be sure to contact Owner Services and provide your guest’s name prior to their arrival to authorize their check-in or any other modification to your reservation. Rental by an VSN Owner of units reserved using StarOptions (other than a vacation period at your Home Resort) is prohibited. Violation may result in the suspension of an Owner’s right to reserve within VSN until compliant. External exchange guests should contact their external exchange company to obtain a guest certificate if someone else will be checking in. Please also let us know if you’re checking in after your scheduled arrival date, so we can plan properly.
For security purposes, keys will only be given to the name on the reservation. You will be asked to provide a valid government or state-issued photo ID at check in.
Ski lift and gondola tickets, excursion recommendations, restaurant reservations and local activities are available to you through Guest Services at Sheraton Mountain Vista. Please call 970 748 6111 prior to your arrival.
We require a credit card to secure any charges, which you may charge back to your folio. The system will hold these funds until check-out.
If you are traveling with children, we are happy to provide you with cribs, highchairs and rollaway beds upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, please call Owner Services up to 24 hours in advance of your arrival.
Rollaway beds are limited to one per villa.
Should you check out prior to your confirmed departure date, the unused portion of your reservation will be forfeited. StarOptions are not refunded for late arrival or early departure. External exchange guests should contact their external exchange company for information on early departure.
7-nights or more: Your villa will receive a midweek tidy if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. This will also apply to External Exchange guests.
Less than 7-nights: Midweek service is not provided for stays less than seven nights.
Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply.
Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single ownership interest.
You may ship packages to the resort prior to your arrival. Please check with the Front Desk for your package upon your arrival at the resort. The most reliable means of shipping to the resort is via a courier service (FedEx, UPS, DHL, etc.).
For overnight or other delivery services, the resort’s physical address must be used:
Sheraton Mountain Vista/Lakeside Terrace
Villa Guest: (please include the name on your reservation)
160 West Beaver Creek Boulevard
Avon, CO 81620
When sending mail via United States Post Office the P.O. Box must be used or else the post office cannot deliver your package. To mail items to the resort prior to arrival, please use the following address:
Sheraton Mountain Vista/Lakeside Terrace
Attention: Guest Name
111 West Beaver Creek Blvd.
P.O. Box 3997
Avon, CO 81620
Complimentary self-parking is available to Owners and external exchange guests at the resort. Recreational vehicles, trailers and oversized vehicles cannot be parked at the resort. Please contact the resort for information about alternative parking.
To ensure your comfort and safety, and to maintain the quality of your villa, our vacation ownership resorts do not allow pets on the resort grounds or in the villas, with the exception of service animals that may be covered under the Americans with Disabilities Act.
Winter activities take place from mid-November to mid-April, depending on snow conditions. For world-class downhill skiing, Owners/guests can access Beaver Creek Mountain via the Riverfront Express Gondola directly behind the resort or via complimentary Beaver Creek shuttles that operate from 7 a.m. to 11 p.m. daily. Schedules vary. Prior to the close of ski season (typically in early-April), the chair lift and gondola will close. Guests may continue to use the shuttle service to travel to Beaver Creek Village. A rental car is recommended during the summer.
To maintain the quality of our accommodations and safety for our guests, ski equipment may not be taken inside the villas after use. We invite you to use the ski lockers located in the resort parking garage. You can pick up keys at the Front Desk.
Lakeside Terrace is a completely smoke-free resort. Smoking of any kind — including electronic cigarettes — is prohibited. Violation of this policy will result in a $300 non-fee charged to your folio.
In addition, the town of Avon observes the Eagle County smoking ordinance, which prohibits smoking in public places, places of employment, service lines, at recreational facilities or at outdoor seating areas.
Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process.
Changes to the arrival or departure date will result in a loss of priority for fulfilling special requests.
Please note, for floating villa Owners, reservations confirmed during the Home Resort Reservation Period do not guarantee specific view, floor or villa number assignment. Additionally, reservations made through Vistana Signature Experiences do not guarantee view, floor or villa number assignment, even for Home Resort Owners.
Starpoints® from the Starwood Preferred Guest® program may be earned for qualified charges at the resort. As a villa property, we are unable to offer select SPG® member benefits for Ownership reservations, including complimentary room upgrades, Suite Night Awards™, 4 p.m. late check-out, SPG Your24™, complimentary weekday newspaper, and Gold and Platinum welcome amenities.
Please note that the information contained on this page is subject to change without prior notice.