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Owner Terms & Conditions Expand All Tabs

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View current COVID-19 Information and Property Updates.

Please continue to check back here before you travel for the most updated information that may affect your stay.

We are committed to making our facilities, amenities and services accessible to guests with disabilities. Accessibility features in your villa are guaranteed only if confirmed during the reservation process and indicated on your confirmation.

At Sheraton Broadway Resort, our FUN team always has something exciting on the agenda for our young guests, but also the young-at-heart. Be sure to check the weekly activities schedule so you don’t miss out on the fun!

Aside from all the excitement at the resort, our Activities team has the inside connection to other local activities available to our Guests. Reservations may be required for these experiences. For more information or to reserve, please contact the resort’s Golf & Entertainment Desk at 843-916-8855, ext. 3041 or 3542.

Stingray Experience
Enter the shallow end of the Ray Bay exhibit at Ripley’s Aquarium of Myrtle Beach and interact with spotted eagle rays, southern rays, and guitar fish. The price includes admission to the aquarium for the entire day. Open to all ages.

The offsite activities are not owned or operated by Vistana Signature Experiences or its affiliates. Vistana Signature Experiences is not responsible for any bodily injury, personal property loss, or other damages of any kind whatsoever, for negligence or otherwise, arising out of my child/children’s participation in the activity, including travel or transportation to or from such activities or events. I also assume the sole risk of making the decision for my child/children to participate in the activity.

Guests must be 21 years or older with photo identification to check in.

Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.

Splash Cove and the pool bar are open seasonally. Splash Cove closes after Labor Day and the pool bar closes at the end of September. Both reopen by May (weather permitting). All other amenities at the resort are open year-round.

While the resort is not located on the beach, you can spend the day making sand castles with the kids or just relaxing on the sun-drenched sands of Myrtle Beach located approximately two miles from the resort.

Vistana Signature Network™ (VSN) reservations made during the Home Resort Reservation Period or the VSN Float Period are subject to the following cancellation policy and may be canceled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions® or Home Options for further use.

Reservations may be canceled 61 days or more prior to arrival with no cancellation fee or Usage Restriction.

Reservations made 60 days or less prior to arrival may be canceled through the following day after making the reservation (before the end of hours of operation, Eastern time) with no cancellation fee or Usage Restriction. After this grace period passes, cancellations and modifications to the reservation — including changes to the arrival or departure date or to Villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) — will incur cancellation fees. Subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or loyalty points conversion.

Cancellation Fees:

  • 60 days–8 days: $50 cancellation fee
  • 7 days or less: $75 cancellation fee

Reservations not affiliated with the Vistana Signature Network may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange Guests should contact their external exchange company for the applicable cancellation policy.

There is no cash available at this resort, and credit cards are the only acceptable form of payment.

We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities.

Consecutive reservations may require moving villas from stay to stay. Reservations will be placed in the Villa type listed on your confirmation. Please make arrangements with the front desk for assistance with your luggage on the day that your new reservation begins.

Owners, is someone else enjoying your villa or do you need to make other changes to your reservation? Be sure to contact Owner Services and provide your guest’s name prior to their arrival to authorize their check-in or any other modification to your reservation. Rental by a VSN Owner of units reserved using StarOptions (other than a vacation period at your Home Resort) is prohibited. Violation may result in the suspension of an Owner’s right to reserve within VSN until compliant. External exchange guests should contact their external exchange company to obtain a guest certificate if someone else will be checking in. Please also let us know if you’re checking in after your scheduled arrival date, so we can plan properly.

For security purposes, keys will only be given to the name on the reservation. You will be asked to provide a valid government or state-issued photo ID at check in.

If you are traveling with children, we are happy to provide you with cribs and high chairs upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, Owners and external exchange guests should contact the resort directly.

Effective Jan. 1, 2018, Sheraton Broadway Resort no longer offers rollaway beds in any villa or phase. Each villa is equipped with a sleeper sofa that may be utilized for Guests.

We require a credit card to secure any charges, which you may charge back to your folio. The system will hold these funds until check-out.

Should you check out prior to your confirmed departure date, the unused portion of your reservation will be forfeited. StarOptions are not refunded for late arrival or early departure. External exchange guests should contact their external exchange company for information on early departure.

Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply.

Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single ownership interest.

Complimentary Internet access is available in your villa and throughout the resort. Additionally, there are public computers located in the lobby. Additional business services are available through the Front Desk (fees may apply).

Complimentary self-parking is available to Owners and external exchange guests at the resort. Recreational vehicles, trailers and oversized vehicles cannot be parked at the resort. Please contact the resort for information about alternative parking.

To ensure your comfort and safety, and to maintain the quality of your villa, our vacation ownership resorts do not allow pets on the resort grounds or in the villas, with the exception of service animals that may be covered under the Americans with Disabilities Act.

We would like to provide a refreshing smoke-free environment to all our Owners and Guests. As such, smoking (including electronic cigarettes) is prohibited inside the villas, as well as on the villa balconies and building corridors. Smoking inside the villa may result in a non-refundable cleaning charge of $250. The pool decks and enclosed surroundings, all recreational areas, playgrounds, basketball and tennis courts, and other activity areas have also been designated as non-smoking areas.

Please only smoke in designated smoking areas around the resort as indicated by signage, including smoker’s posts located outside the pool gates.

Unfortunately, we are unable to accept special requests for phase, view or specific villa number location. Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process. Owners and external exchange guests, please contact the resort directly to place other special requests.

Changes to the arrival or departure date or to villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) will result in a loss of priority for fulfilling special requests.

Please note, for floating villa Owners, reservations confirmed during the Home Resort Reservation Period do not guarantee specific floor, building or villa number assignment. Additionally, reservations made through Vistana Signature Experiences do not guarantee phase, view, floor, building, or villa number assignment, even for Home Resort Owners.

Marriott Bonvoy™ Points may be earned for qualified charges at the resort. As a villa property, we are unable to offer select Marriott Bonvoy™ Member benefits for ownership reservations, including complimentary room upgrades, Suite Night Awards™, priority late check-out, Your24™, and Gold Elite and Platinum Elite welcome gifts.

To make dining, transportation and excursion arrangements prior to your arrival, please contact the resort directly at 843-913-3512 and ask for Vacation Services.

Please note that the information contained on this page is subject to change without prior notice.