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Special Conditions

Starwood Preferred Guest Information

As a villa resort, we are unable to offer select SPG® elite member benefits, including upgrades, Suite Night Awards, 4pm late checkouts, and Your24. In addition, due to limited restaurants, bars, and room service, some elite welcome amenities are not available.

Regarding Free Night Awards:

• Reservations may be booked only within 365 days of arrival.
• Inventory may be limited, and blackout dates may apply during special events.
• Starpoints® acquired through conversion of a vacation ownership interest may not be redeemed for Free Night Awards at a Sheraton Vacation Club or Westin Vacation Club villa resort.

Information courtesy of STARWOOD HOTELS & RESORTS WORLDWIDE, LLC. LAST UPDATE: October 29, 2014, 10:45 am

Check-In Time: 4:00 PM | Check-Out Time: 10:00 AM

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Check Cashing Policy

The hotel does not offer check cashing services.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Early Arrival Policy

We invite you to check in any time after 4 p.m., and request that you check out by 10 a.m. If your arrival or departure does not coincide with our schedule, you're welcome to leave your bags with us at the Front Desk so that you may enjoy the surrounding resort facilities. For your safety, we will only issue villa keys to those who are listed on your reservation, unless you are otherwise notified.

Extra Bedding Policy

Rollaway beds are only available in premium first floor rooms and subject to a nightly fee.

Family Plan Policy

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

Gift Certificate Policy

To redeem your certificate please fax a copy of the certificate along with your name, address, phone number and selected choices to (407) 903-4302 or call 1-800-583-6170 extension #7.

Housekeeping Policy

All of our nightly rental guests are provided a complete villa cleaning each day and a sheet change every third day, with the exception of those rate plans that do not include service. Verify the rate plan before booking your reservation to see if it includes daily housekeeping service.If you ever have special requirements, we're ready to assist you. Just call us directly at (480) 515-5888 or let us know at time of arrival.

Pet Policy

Pets are not permitted on the resort grounds. Trained service animals that provide assistance to individuals with disabilities are not considered pets and are welcome at the resort. If a pet that is not a service animal is present in a villa, a $200 cleaning fee will be applied to the guest’s bill.

Smoking Policy

Smoking (including electronic cigarettes) is prohibited inside villas and on balconies and lanais. If signs of smoking are detected, a $200 fee will be applied to your folio. Additionally, in compliance with the Smoke Free Arizona Act, smoking is prohibited around swimming pools, in children’s play areas, and in other public places. Smoking is permitted only in designated smoking areas, which are available throughout the resort.

Information courtesy of STARWOOD HOTELS & RESORTS WORLDWIDE, LLC. LAST UPDATE: October 29, 2014, 10:45 am

This resort is committed to making our facilities, amenities and services accessible to guests with disabilities.

Accessible Public Spaces

• Public entrance
• Accessible route from public entrance to business center
• Concierge desk
• Self-parking area for cars
• Fitness center
• Swimming pool
• Business center
• Service animals welcome
• Accessible route from public entrance to registration
• Accessible route from public entrance to guest rooms
• Accessible route from public entrance to fitness center

Accessible Guest Rooms

• Roll-in showers
• Visual fire alarm
• Portable communications kits containing visual alarms & notification devices
• Mobility-accessible doors with at least 32 inches of clear door width
• Portable tub seats
• TTY (Text Telephone Device)
• Televisions with closed captioning for the hearing impaired

Public Spaces

• Registration desk
• Complimentary wheelchair-accessible transportation

Questions about the accessible facilities and services offered should be directed to the resort at 480-515-5888

Information courtesy of STARWOOD HOTELS & RESORTS WORLDWIDE, LLC. LAST UPDATE: October 29, 2014, 10:45 am