Currently, there is no resort advisory. Please continue to check back here before you travel for the most updated information that may affect your stay.
Due to the mountain location of the resort, the villas do not feature air conditioning.
We are committed to making our facilities, amenities and services accessible to guests with disabilities. Accessibility features in your villa are guaranteed only if confirmed during the reservation process and indicated on your confirmation.
Guests must be 18 years or older with photo identification to check in.
Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.
Vistana Signature NetworkTM reservations made during the Home Resort Reservation Period or the VSN Float Period are subject to the following cancellation policy and may be cancelled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions for further use.
Reservations may be cancelled 61 days or greater prior to arrival with no cancellation fee or Usage Restriction.
Reservations made 60 days or less prior to arrival may be cancelled through the following day after making the reservation (before the end of hours of operation, Eastern Time) with no cancellation fee or Usage Restriction. After this grace period passes, cancellations and modifications to the reservation – including changes to the arrival or departure date or to Villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) — will incur cancellation fees. Subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or Starpoints conversion.
Reservations not affiliated with Vistana Signature Experiences may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange guests should contact their external exchange company for the applicable cancellation policy.
Check cashing services are available to Owners/guests who present valid photo identification. There is a limit of $50 per day.
We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities.
Owners, is someone else enjoying your villa or do you need to make other changes to your reservation? Be sure to contact Owner Services and provide your guest’s name prior to their arrival to authorize their check-in or any other modification to your reservation. Rental by an SVN Owner of units reserved using StarOptions (other than a vacation period at your Home Resort) is prohibited. Violation may result in the suspension of an Owner’s right to reserve within SVN until compliant. External exchange guests should contact their external exchange company to obtain a guest certificate if someone else will be checking in. Please also let us know if you’re checking in after your scheduled arrival date, so we can plan properly.
For security purposes, keys will only be given to the name on the reservation. You will be asked to provide a valid government or state-issued photo ID at check in.
If you are traveling with children, we are happy to provide you with cribs, highchairs and rollaway beds upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, please call Owner Services up to 24 hours in advance of your arrival. External exchange guests, please contact the resort directly.
Rollaway beds are available on a first request basis to our in-house guests. We cannot guarantee availability during your stay, nor are we able to reserve them prior to arrival. If available, rollaway beds are limited to one per villa and are not available in the One-Bedroom Villa (smaller one-bedroom) due to space limitations.
We require a credit card to secure any charges, which you may charge back to your folio. The system will hold these funds until check-out.
Should you check out prior to your confirmed departure date, the unused portion of your reservation will be forfeited. StarOptions are not refunded for late arrival or early departure. External exchange guests should contact their external exchange company for information on early departure.
Take advantage of Grocery Prestock before you arrive and your favorite snacks, beverages and other items will be waiting when you arrive.
In addition to the price of the groceries, the cost for the pre-stock service is $5 per order. Payment for our online pre-stock service must be made with a credit card or cash at the time of check-in. If you have questions or need to change your order, you will need to call 970-748-6050 or 970-748-6070. You will need to confirm your order with a credit card during the check-in process at the resort.
Please Note: Upon your arrival, your order will be gathered and set aside for you at the Mountain Vista Market. Simply give us a call at extension 6050 upon reaching your villa and we will be happy to deliver the order at your convenience.
Important: If you have ordered wine or beer, please be aware that no alcoholic beverages will be delivered unless there is an adult of legal age with a valid form of age verification available in the villa to accept the delivery. All cancellations of pre-stock orders must be received no later than 24 hours prior to arrival date given with the order. Orders cancelled with less than a 24 hour notice will be charged a 25% re-stocking fee. Should you cancel your reservation or change your check-in date, you will need to call us to cancel your pre-stock order.
For information and assistance regarding ski lift tickets, excursions, restaurant reservations, local activities and more, please contact the Vacation Services Coordinator prior to your arrival at 970-748-6111 between the hours of 8 a.m. and 9 p.m. Mountain time.
7-nights or more: Your villa will receive a midweek tidy if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. This will also apply to External Exchange guests.
Less than 7-nights: Midweek service is not provided for stays less than seven nights.
Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply.
Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single ownership interest.
Complimentary Internet access is available in your villa and throughout the resort. A public computer and printer are available in the lobby for your convenience.
You may ship packages to the resort prior to your arrival. Check with the Front Desk for your package upon your arrival at the resort. The most reliable means of shipping to the resort is via a courier service. Please ship packages to:
Complimentary self-parking is available to Owners and external exchange guests at the resort. Recreational vehicles, trailers and oversized vehicles cannot be parked at the resort. Please contact the resort for information about alternative parking.
To ensure your comfort and safety, and to maintain the quality of your villa, our vacation ownership resorts do not allow pets on the resort grounds or in the villas, with the exception of service animals that may be covered under the Americans with Disabilities Act.
Winter activities take place from mid-November to mid-April, depending on snow conditions. For world-class downhill skiing, Owners/guests can access Beaver Creek Mountain via the Riverfront Express Gondola directly behind the resort or via complimentary Beaver Creek shuttles that operate from 7 a.m. to 11 p.m. daily. Schedules vary. Prior to the close of ski season (typically in early-April), the chair lift and gondola will close. Guests may continue to use the shuttle service to travel to Beaver Creek Village. A rental car is recommended during the summer.
To maintain the quality of our accommodations and safety of our guests, ski equipment may not be taken inside the villas after use. We invite you to use the ski lockers adjacent to the lobby. You can pick up keys at the Front Desk.
Sheraton Mountain Vista is a completely smoke-free resort. Smoking of any kind — including electronic cigarettes — is prohibited. Violation of this policy will result in a $200 non-refundable fee charged to your folio.
In addition, the town of Avon observes the Eagle County smoking ordinance, which prohibits smoking in public places, places of employment, service lines, at recreational facilities or at outdoor seating areas.
Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process.
Unfortunately, we are unable to accept requests for view, floor or specific villa numbers.
Changes to the arrival or departure date or to villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) will result in a loss of priority for fulfilling special requests.
Please note, for floating villa Owners, reservations confirmed during the Home Resort Reservation Period do not guarantee specific view, floor or villa number assignment. Additionally, reservations made through Vistana Signature Experiences do not guarantee view, floor or villa number assignment, even for Home Resort Owners.
Starpoints® from the Starwood Preferred Guest® program may be earned for qualified charges at the resort. As a villa property, we are unable to offer select SPG® member benefits for Ownership reservations, including complimentary room upgrades, Suite Night Awards™, 4 p.m. late check-out, SPG Your24™, complimentary weekday newspaper, and Gold and Platinum welcome amenities.
Please note that the information contained on this page is subject to change without prior notice.