Sheraton Vistana Resort has several maintenance projects planned throughout 2018 and 2019, which may cause amenities or public areas to be closed temporarily for the safety of Guests. Additionally, villa building maintenance and some public area maintenance will occur during Homeowner Association-sponsored projects.

Electrical Maintenance – through 2019

The resort began a project in 2018 to replace the wire between transformers and buildings. The power company workers paused this project to help restore power to our neighbors in the Florida Panhandle after Hurricane Michael. We believe this project will resume in early 2019. During this project, the power will be turned off to an individual building, four to six hours a day, while work is performed. Guests will be notified if their building is slated to be without power during their stay. Thank you for your patience during this project.

Exterior Painting Projects – Cascades Phase – Jan.–Oct. 2019 and Courts Phase – Sept.–Dec. 2019

The Cascades phase and Courts phase villa buildings are slated to be refreshed with a new coat of exterior paint. During this project, Owners and Guests should anticipate seeing scaffolding around buildings as they are being painted, but we do not anticipate that this work will have an effect on our Guests’ vacation experience.

Package Handling Policy

The resort’s mail room accepts parcels for registered and arriving guests. Every parcel must be addressed to a registered guest or to the name on a future reservation. Parcels are accepted up to 14 days prior to arrival and held up to 30 days after departure. Improperly addressed parcels will be returned to sender, as will those left for more than seven days after departure. A $12 handling fee will apply to each parcel weighing up to 10 pounds for Rental guests and $10 handling fee for Owners. An additional $1 per pound will apply to each parcel weighing more than 10 pounds, up to a maximum of $25 per parcel. Please contact the resort for additional details.

General Information

• Check-In Time: 4:00 pm
• Check-Out Time: 10:00 am
• Smoke Free: Yes
• Pets Allowed: No
• Internet: Yes
• Express Check-In: No
• Express Check-Out: No
• Video Check-Out: No
• Video Bill Review: No

Information courtesy of Marriott, Inc.

Public Spaces and Guest Rooms

This resort is committed to making our facilities, amenities and services accessible to guests with disabilities.

• Main entrance
• Registration desk
• Accessible guest rooms have a 32 inch wide opening
• Hotel has on site accessible self-parking
• Route to accessible guest rooms is accessible
• Restaurants and lounges
• Meeting spaces
• Pool entrances
• Fitness center entrance
• Business center entrance
• Self-operating lifts or sloped entry
• Pathway to registration desk
• Transfer shower
• Roll-in shower
• Lowered night guards on guest room doors
• Lowered electrical outlets
• Bathtub grab bars
• Adjustable height hand-held shower wand
• TTY/TTD compatible
• Flashing door knocker available for disabled person
• Lowered deadbolt in guest room for disabled persons height (in feet)
• Peephole in guest room for disabled person height (in ft)
• Service animals allowed for persons with disabilities
• Bathroom vanity in guest rooms for disabled person height
• Toilet seat in guest rooms for disabled person
• Grab bars in bathroom
• Telephone for hearing impaired
• Bathtub seat
• Closed-caption TV
• Property has elevators

Questions about the accessible facilities and services offered should be directed to the resort at 407-239-3100.

Information courtesy of Marriott, Inc.