Sheraton Vistana Resort has several maintenance projects planned throughout 2016 and 2017, including the following Homeowner Association-sponsored projects:
We are committed to making our facilities, amenities and services accessible to guests with disabilities. Accessibility features in your villa are guaranteed only if confirmed during the reservation process.
Remember to pick up your Activity Calendar at check-in for a complete listing of the resort activities. Join the FUN Team for the Vacation Celebration Party, our weekly high-energy poolside party featuring music, dancing and signature game shows like Name That Tune. Celebrate with us on Mondays at the Cascades Pool. Please check the activities calendar for the start time.
Guests must be 18 years or older with photo identification to reserve a room.
Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.
We are pleased to offer you special savings on theme park admission tickets and tour prices at our Attractions, Transportation & Dining desk located in the reception center. You’ll be able to buy actual tickets here, not vouchers, so you can avoid long lines at the gate.
For your convenience, attraction tickets are available for sale, including Universal Studios Florida®, Walt Disney World® Resort, Magic Kingdom® Park, Epcot®, Disney’s Hollywood Studios™, Disney’s Animal Kingdom®, SeaWorld® Orlando, Wet ‘n Wild and many others. To make things easy, you can even reserve attraction tickets online.
To assist you with getting there, explore transportation options to area attractions. See “Theme Park Transportation” below for more details.
Vistana Signature NetworkTM reservations made during the Home Resort Reservation Period or the VSN Float Period are subject to the following cancellation policy and may be cancelled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions for further use.
Reservations may be cancelled 61 days or greater prior to arrival with no cancellation fee or Usage Restriction.
Reservations made 60 days or less prior to arrival may be cancelled through the following day after making the reservation (before the end of hours of operation, Eastern Time) with no cancellation fee or Usage Restriction. After this grace period passes, cancellations and modifications to the reservation – including changes to the arrival or departure date or to Villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) — will incur cancellation fees. Subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or Starpoints conversion.
Reservations not affiliated with Vistana Signature NetworkTM may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange guests should contact their external exchange company for the applicable cancellation policy.
Personal checks are not accepted, however, the resort is able to cash travelers checks at the Front Desk.
The Diamond Lane makes check-in a breeze. To provide a smooth, quick and easy check-in experience for you, we invite you to fill out our Diamond Lane check-in form. Submit it at least 72 hours prior to your scheduled and confirmed arrival date, and we’ll be better prepared to welcome you to the resort.
We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities.
Owners, is someone else enjoying your villa or do you need to make other changes to your reservation? Be sure to contact Owner Services and provide your guest’s name prior to their arrival to authorize their check-in or any other modification to your reservation. Rental by an VSN Owner of units reserved using StarOptions (other than a vacation period at your Home Resort) is prohibited. Violation may result in the suspension of an Owner’s right to reserve within VSN until compliant. External exchange guests should contact their external exchange company to obtain a guest certificate if someone else will be checking in. Please also let us know if you’re checking in after your scheduled arrival date, so we can plan properly.
For security purposes, keys will only be given to the name on the reservation. You will be asked to provide a valid government or state-issued photo ID at check in.
We require a credit card to secure any charges, which you may charge back to your folio. The system will hold these funds until check-out.
If you are traveling with children, we are happy to provide you with cribs, highchairs and rollaway beds upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, Owners should contact Owner Services; external exchange guests should contact the resort directly.
Rollaway beds are limited to one per villa and are not available in the One-Bedroom Villa (smaller one-bedroom) due to space limitations.
Sheraton Vistana Resort offers a variety of dining options, including eat-in, take-out, delivery, or ready-to-grill items. Be sure to enjoy the daily breakfast buffet served at Zimmie’s Bar & Grill.
Owners and external exchange guests receive 20 percent off the breakfast buffet.
Should you check out prior to your confirmed departure date, the unused portion of your reservation will be forfeited. StarOptions are not refunded for late arrival or early departure. External exchange guests should contact their external exchange company for information on early departure.
Celebrating a special occasion such as a birthday or anniversary while on your vacation? You can get balloon bouquets and arrange for card deliveries through the Activities Department for a nominal fee. Call 407-239-3816 to make arrangements.
The Market Place will be able to handle your grocery needs while you are here. If you’d like to have your villa pre-stocked with groceries, simply contact us prior to your visit by placing an online order to have these items delivered to your villa before your arrival.
7-nights or more: For your comfort, your villa will receive a restorative mid-week refresher if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. This will also apply to external exchange guests.
Less than 7-nights: Midweek service is not provided for stays less than seven nights.
Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply.
Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single ownership interest.
Complimentary Wi-Fi is available in your villa and throughout the resort. The Business Center also offers High-Speed Internet Access, computer, printing and faxing services (fees apply). Wireless bandwidth upgrades are available for a fee (check with the resort for current discounted Owner rates). The [email protected]SM experienced with Microsoft® is conveniently located in The Market Place, featuring six computers (no fee) and four printers (fee for more than five sheets). Comfortable seating and a TV also offer an inviting area to relax and connect with others. We ask guests to be courteous and limit their use to 30 minutes at a time.
As a courtesy, we will accept and store USPS letters and flat UPS, FedEx and DHL envelopes free of charge. Owners and guests will be informed that handling fees apply for receiving packages. A fee of $10 per package up to 10 lbs. applies to all Owners and guests. For packages over 10 lbs., $1 per pound applies up to a max of $25. For additional information, please contact the resort directly.
Complimentary self-parking is available to Owners and external exchange guests at the resort. Recreational vehicles, trailers and oversized vehicles cannot be parked at the resort. Please contact the resort for information about alternative parking. Please note that while parking fees are not assessed to guests staying on an ownership, parking fees are assessed to some other guest types.
To ensure your comfort and safety, and to maintain the quality of your villa, vacation ownership resorts do not allow pets on the resort grounds or in the villas, with the exception of service animals that may be covered under the Americans with Disabilities Act.
To ensure the safety and security of all Owners and guests, you will be required to present a photo ID at the Security Gate for access to the resort. Thank you in advance for your cooperation and understanding. Additionally, owners and guests should be aware that the off-site food delivery service is not allowed past the security gates. Owners and guests should arrange to meet the delivery drivers at the reception center.
Smoking of any kind (including electronic cigarettes) is prohibited both inside the villas and on the balconies/lanais. If signs of smoking are detected, a $250 fee will be applied to your folio. Additionally, in compliance with local and state smoking ordinances, smoking is prohibited in the enclosed areas around the swimming pools, in the children’s play areas and at other public places. Smoking is only permitted in designated smoking areas, which are available throughout the resort.
Enjoy a variety of relaxing massage treatments from Spa Refreshing during your stay. A full spa menu* is available. For appointments, call 888-611-1060 or text 407-427-6620. Be sure to ask about the daily specials and group rates.
*Clicking this link will direct you to an independent website. Vistana Signature Experiences is not responsible for the content presented by any independent web site, including advertising claims, marketing practices, or data collection, use and privacy practices.
Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process. We are unable to accept special requests for phase, view or specific villa number location. The resort will make every effort to fulfill your other requests, but requests are subject to availability and therefore not guaranteed. Special requests should be placed more than 24 hours in advance of your arrival.
Changes to the arrival or departure date, or to villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period), will result in a loss of priority for fulfilling special requests. Please note, for floating villa Owners, reservations confirmed during the Home Resort Reservation Period do not guarantee specific floor, building or villa number assignment. Additionally, reservations made through Vistana Signature Experiences do not guarantee phase, view, floor, building, or villa number assignment, even for Home Resort Owners.
The SPG® Kids Pass program is an all-inclusive dining program created with our youngest guests and their parents in mind.
For a flat daily rate, children ages 12 and younger of Starwood Preferred Guest® members can enjoy all-inclusive access to a variety of dining options, including children’s menus, buffets (when available), and beverages at select participating resorts.
To take advantage of the SPG Kids Pass program, sign up when you check in or anytime during your stay.
Redeem your Starpoints® from the Starwood Preferred Guest® program for in-hotel indulgences. Simply ask which Instant AwardsSM are available when you check in. Additionally, Starpoints may be earned for qualified charges at the resort. Starpoints
® from the Starwood Preferred Guest® program may be earned for qualified charges at the resort.
As a villa property, we are unable to offer select SPG® member benefits for Ownership reservations, including complimentary room upgrades, Suite Night Awards™, 4 p.m. late check-out, SPG Your24™, complimentary weekday newspaper, and Gold and Platinum welcome amenities.
To make your travel to area attractions easier, we offer shuttle buses for a nominal fee to the Walt Disney World® Resort. Please click here for current shuttle schedule, rates, and updated information. Taxi service is available to Disney Springs.
Effective January 2016, both shuttle service and taxi service are available to get you to Universal Orlando® Resort and SeaWorld® Orlando. Please click here for current shuttle schedule, rates, and updated information.
At the Attractions, Transportation & Dining desk located in the reception center, we can help you arrange for all of your area transportation needs, whether car rental, limousine, shuttle bus or taxi service.
Please note that fees for theme park transportation are not included in annual Owner maintenance fees.