Sheraton Vistana Villages

Villa Renovations – June 2–Dec. 22, 2019

The Bella phase will undergo interior renovations where one building at a time will be closed for occupancy while work is being done. This project will include window and sliding door replacement, internal painting, and the replacement of artwork, mirrors, light fixtures, sofa, chair, and carpet. Work will be confined to the building interior; the exterior will be surrounded by the safety construction fencing.

Exterior Painting Project – July 21–Dec. 15, 2019

The Key West phase buildings will enjoy an exterior refresh this year. Each building will have scaffolding erected while they are power-washed and repainted. The project will only take place on the sides and back of the buildings keeping Guest inconvenience to a minimum.

Package Handling Policy

The resort’s mail room accepts parcels for registered and arriving guests. Every parcel must be addressed to a registered guest or to the name on a future reservation. Parcels are accepted up to 14 days prior to arrival and held up to 7 days after departure. Improperly addressed parcels will be returned to sender, as will those left for more than 7 days after departure. A 10 USD handling fee will apply to each parcel weighing up to 10 pounds. An additional 1 USD per pound will apply to each parcel weighing more than 10 pounds, up to a maximum of 25 USD per parcel. Please contact the resort for additional details.

General Information

• Check-In Time: 4:00 pm
• Check-Out Time: 10:00 am
• Smoke Free: Yes
• Pets Allowed: No
• Internet: Yes
• Express Check-In: No
• Express Check-Out: No
• Video Check-Out: No
• Video Bill Review: No

Information courtesy of Marriott, Inc.

Public Spaces and Guest Rooms

This resort is committed to making our facilities, amenities and services accessible to guests with disabilities.

• Main entrance
• Registration desk
• Accessible guest rooms have a 32 inch wide opening
• Hotel has on site accessible self-parking
• Route to accessible guest rooms is accessible
• Restaurants and lounges
• Meeting spaces
• Pool entrances
• Fitness center entrance
• Business center entrance
• Self-operating lifts or sloped entry
• Pathway to registration desk
• Transfer shower
• Roll-in shower
• Lowered night guards on guest room doors
• Lowered electrical outlets
• Bathtub grab bars
• Adjustable height hand-held shower wand
• TTY/TTD compatible
• Flashing door knocker available for disabled person
• Lowered deadbolt in guest room for disabled persons height (in feet)
• Peephole in guest room for disabled person height (in ft)
• Service animals allowed for persons with disabilities
• Bathroom vanity in guest rooms for disabled person height
• Toilet seat in guest rooms for disabled person
• Grab bars in bathroom
• Telephone for hearing impaired
• Bathtub seat
• Closed-caption TV
• Property has elevators

Questions about the accessible facilities and services offered should be directed to the resort at 407-238-5000.

Information courtesy of Marriott, Inc.