Sheraton Vistana Villages will be resurfacing the streets and parking lots during 2016. Resort traffic will be rerouted during this project, but we do not anticipate any disruption to our Guests’ vacation experience.
Bella Pool Renovation: January 2017
The Bella Pool will be closed the month of January 2017 for renovation. While this pool is closed, the St. Augustine pool, with its pirate ship and water slide, as well as the Key West Pool, with its tropical and tranquil setting, will remain open for use.
Key West Villa Renovation: August 27 – December 17, 2017
The Key West villas will undergo a soft goods replacement, including the bedding, pillows, mattresses, sofas, drapes and carpet. Additionally, the windows and sliding patio doors will be updated during this project. Each building will be surrounded by safety fencing during renovation. We don’t anticipate this impacting the vacation experience.
We are committed to making our facilities, amenities and services accessible to guests with disabilities. Accessibility features in your villa are guaranteed only if confirmed during the reservation process and indicated on your confirmation.
Each week our FUN Teams organize a variety of exciting resort activities, games and pool parties to help make your stay a memorable vacation experience. Remember to pick up your weekly activity guide at check-in for a complete listing of the resort’s activities.
Guests must be 18 years or older with photo identification to check in.
Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.
We are pleased to offer you special savings on admission tickets and tour prices at our Attractions, Transportation & Dining desk located in the reception center. You’ll be able to buy actual tickets here, not vouchers, so you can avoid long lines at the gate.
For your convenience, attraction tickets are available for sale, including Universal Studios Florida®, Walt Disney World® Resort, SeaWorld® Orlando, Wet ‘n Wild and many others. To make things easier, you can even reserve attraction tickets online.
To assist you with getting there, explore transportation options to area attractions. See “Theme Park Transportation” below for more details.
Vistana Signature NetworkTM reservations made during the Home Resort Reservation Period or the VSN Float Period are subject to the following cancellation policy and may be cancelled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions for further use.
Reservations may be cancelled 61 days or greater prior to arrival with no cancellation fee or Usage Restriction.
Reservations made 60 days or less prior to arrival may be cancelled through the following day after making the reservation (before the end of hours of operation, Eastern Time) with no cancellation fee or Usage Restriction. After this grace period passes, cancellations and modifications to the reservation – including changes to the arrival or departure date or to Villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) — will incur cancellation fees. Subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or Starpoints conversion.
Reservations not affiliated with Vistana Signature NetworkTM may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange guests should contact their external exchange company for the applicable cancellation policy.
Check cashing services are not available.
The Diamond Lane makes check-in a breeze. To provide a smooth, quick and easy check-in experience for you, we invite you to fill out our Diamond Lane check-in form. Submit it at least 72 hours prior to your scheduled and confirmed arrival date, and we’ll be better prepared to welcome you to the resort.
We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities.
Owners, is someone else enjoying your villa or do you need to make other changes to your reservation? Be sure to contact Owner Services and provide your guest’s name prior to their arrival to authorize their check-in or any other modification to your reservation. Rental by an VSN Owner of units reserved using StarOptions (other than a vacation period at your Home Resort) is prohibited. Violation may result in the suspension of an Owner’s right to reserve within VSN until compliant. External exchange guests should contact their external exchange company to obtain a guest certificate if someone else will be checking in. Please also let us know if you’re checking in after your scheduled arrival date, so we can plan properly.
For security purposes, keys will only be given to the name on the reservation. You will be asked to provide a valid government or state-issued photo ID at check in.
If you are traveling with children, we are happy to provide you with cribs, highchairs and rollaway beds upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, Owners should contact Owner Services; external exchange guests should contact the resort directly.
Rollaway beds are limited to one per villa and are not available in the One-Bedroom Villa (smaller one-bedroom) due to space limitations.
We require a credit card to secure any charges, which you may charge back to your folio. The system will hold these funds until check-out.
Should you check out prior to your confirmed departure date, the unused portion of your reservation will be forfeited. StarOptions are not refunded for late arrival or early departure. External exchange guests should contact their external exchange company for information on early departure.
Celebrating a special occasion such as a birthday or anniversary while on your vacation? You can get balloon bouquets and arrange for card deliveries through the Activities Department for a nominal fee. Call 407-238-5503 to make arrangements.
The Villages Marketplace will be able to handle your grocery needs while you are here. If you’d like to have your villa pre-stocked with groceries, simply place an online order to have these items delivered to your villa before your arrival.
7-nights or more: Your villa will receive a midweek housekeeping service if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. This will also apply to external exchange guests.
Less than 7-nights: Midweek service is not provided for stays less than seven nights.
Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply.
Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single ownership interest.
Complimentary Internet access is available in your villa and throughout the resort. The Business Center also offers Internet, computer, printing and faxing services (fees apply).
The [email protected]SM experienced with Microsoft®, located in the St. Augustine phase, can also keep you connected through hard-wired Internet, computer, printing and faxing services (fees apply). We ask Owners and guests to be courteous and limit their use to 30 minutes at a time.
As a courtesy, we will accept and store USPS letters and flat UPS, FedEx and DHL envelopes free of charge. Owners and guests will be informed that handling fees apply for receiving packages. A fee of $10 per package up to 10 lbs. applies to all Owners and guests. For packages over 10 lbs., $1 per pound applies up to a max of $25. For additional information, please contact the resort directly.
Complimentary self-parking is available to Owners and external exchange guests at the resort. Recreational vehicles, trailers and oversized vehicles cannot be parked at the resort. Please contact the resort for information about alternative parking.
To ensure your comfort and safety, and to maintain the quality of your villa, our vacation ownership resorts do not allow pets on the resort grounds or in the villas, with the exception of service animals that may be covered under the Americans with Disabilities Act.
The resort includes three pool areas for your enjoyment in the Bella phase, Key West phase and St. Augustine phase. Please note that the waterslide in the St. Augustine phase requires riders be a minimum of 42 inches tall. Partner riding is not permitted.
Smoking of any kind (including electronic cigarettes) is prohibited both inside the villas and on the balconies/lanais. If signs of smoking are detected, a $250 fee will be applied to your folio.
Additionally, in compliance with local and state smoking ordinances, smoking is prohibited in the enclosed areas around the swimming pools, in the children’s play areas and at other public places. Smoking is only permitted in designated smoking areas, which are available throughout the resort.
We are unable to accept requests for phase, view, specific floor, or specific villa number location. Please note, for Floating Villa Owners, reservations confirmed during the Home Resort Reservation Period do not guarantee specific floor, building or villa number assignment. Additionally, reservations made through Vistana Signature Experiences do not guarantee phase, view, floor, building, or villa number assignment, even for Home Resort Owners. For other requests, please contact Owner Services up to 24 hours in advance of your arrival.
Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process.
Changes to the arrival or departure date or to villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) will result in a loss of priority for fulfilling special requests.
The SPG® Kids Pass program is an all-inclusive dining program created with our youngest guests and their parents in mind.
For a flat daily rate, children ages 12 and younger of Starwood Preferred Guest® members can enjoy all-inclusive access to a variety of dining options, including children’s menus, buffets (when available), and beverages at select participating resorts.
To take advantage of the SPG Kids Pass program, sign up when you check in or anytime during your stay.
Redeem your Starpoints® from the Starwood Preferred Guest® program for in-hotel indulgences. Simply ask which Instant AwardsSM are available when you check in. Additionally, Starpoints may be earned for qualified charges at the resort.
As a villa property, we are unable to offer select SPG® member benefits for Ownership reservations, including complimentary room upgrades, Suite Night Awards™, 4 p.m. late check-out, SPG Your24™, complimentary weekday newspaper, and Gold and Platinum welcome amenities.
To make your travel to area attractions easier, we offer shuttle buses for a nominal fee to the Walt Disney World® Resort. Please click here for current shuttle schedule, rates, and updated information. Taxi service is available to Disney Springs.
Effective January 2016, both shuttle service and taxi service are available to get you to Universal Orlando® Resort and SeaWorld® Orlando. Please click here for current shuttle schedule, rates, and updated information.
At the Attractions, Transportation & Dining desk located in the reception center, we can help you arrange for all of your area transportation needs, whether car rental, limousine, shuttle bus or taxi service.
Please note that fees for theme park transportation are not included in annual Owner maintenance fees.
Please note that the information contained on this page is subject to change without prior notice.