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Special Conditions

Starwood Preferred Guest Information

As a villa resort, we are unable to offer select SPG® elite member benefits, including upgrades, Suite Night Awards, 4pm late checkouts, and Your24. In addition, due to limited restaurants, bars, and room service, some elite welcome amenities are not available.

Regarding Free Night Awards:

• Reservations may be booked only within 365 days of arrival.
• Inventory may be limited, and blackout dates may apply during special events.
• Starpoints® acquired through conversion of a vacation ownership interest may not be redeemed for Free Night Awards at a Westin or Sheraton Villa Resort.

Nearby Construction Through Fall 2017

Through the fall of 2017, new resort construction will be taking place approximately 300 yards north of the villas. The resort will be separated from this work by a beautiful 10-acre public park and construction will be visible by less than 6 percent of our villas. Noise is not expected to be an issue and construction will be limited to daytime hours. Please contact the hotel for further information.

Information courtesy of Starwood Hotels, Inc. LAST UPDATE: September 30, 2016, 8:31 am

Check-In Time: 4:00 PM | Check-Out Time: 10:00 AM

ADA Policy

Should you need to take advantage of our universally accessible villas, please inform us when you make your reservations.

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older.

Check Cashing Policy

Check cashing services are available to guests who present valid identification and have an American Express Card. There is a limit of $50 per day.

Check-in/Check-out

We invite you to check in after 4 p.m., and request that you check out before 10 a.m., Hawaii Standard Time (HST). However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities. For your security, keys will only be given to the individual with the reservation unless other arrangements have been made.

Connecting Rooms

A Studio Villa and a One-Bedroom Villa connect to create a Two Bedroom Villa.  In order to guarantee connecting rooms, please book a Two Bedroom Villa room type.  This is the only combination of connecting rooms available and is subject to availability.

Early Departure Policy

Rates quoted are based on check-in date and length of stay booked. Should you decide to check-out prior to the confirmed departure date for any reason, an early departure fee may be imposed.

Extra Bedding Policy

We are happy to offer rollaway beds upon request for an additional fee of 15 USD plus tax per night. However, please note that the rollaway fee is waived for each extra person charge.

Pet Policy

In order to ensure your stay is as pleasant as possible and to keep your villa clean and comfortable, our policy is that pets are not permitted anywhere on the resort property, with the exception of pets that may be covered under the Americans with Disabilities Act. We encourage you to leave your pets at home when traveling to Hawai‘i because of the strict air travel and quarantine requirements in Hawai‘i.

Safety/Security Policy

A boardwalk attached to the resort provides convenient access to the beach. Be reminded that the natural beauty of Hawai‘i's beaches may be accompanied by adverse ocean conditions that require you to act with caution to avoid injury. The beach in front of The Westin Ka‘anapali Ocean Resort Villas is public property and is not controlled or patrolled by the resort, and there are no lifeguards. For daily surf, ocean conditions and warnings, please consult the information boards located near the beach walk or ask one of our Recreation Staff.

Information courtesy of Starwood Hotels, Inc. LAST UPDATE: September 30, 2016, 8:31 am

This resort is committed to making our facilities, amenities and services accessible to guests with disabilities.

Accessible Public Spaces

• Public entrance
• Accessible route from public entrance to business center
• Registration desk
• Concierge desk
• Restaurant
• Valet parking
• Self-parking area for cars
• Self-parking area for vans
• Fitness center
• Swimming pool
• Business center
• Complimentary wheelchair-accessible transportation
• Service animals welcome
• Accessible route from public entrance to registration
• Accessible route from public entrance to guest rooms
• Accessible route from public entrance to restaurant
• Accessible route from public entrance to meeting room/ballroom
• Accessible route from public entrance to fitness center
• Accessible route from public entrance to swimming pool

Accessible Guest Rooms

• Roll-in showers
• Bathtubs with grab bars
• Visual fire alarm
• Door bell notification device
• Telephone notification device
• Portable communications kits containing visual alarms & notification devices
• Mobility-accessible doors with at least 32 inches of clear door width
• Portable tub seats
• TTY (Text Telephone Device)
• Televisions with closed captioning for the hearing impaired

Questions about the accessible facilities and services offered should be directed to the resort at 808-667-3200

Information courtesy of Starwood Hotels, Inc. LAST UPDATE: September 30, 2016, 8:31 am