Owner Terms & Conditions Expand All Tabs

Please continue to visit this site prior to your arrival for the most updated information on our activities.

We are committed to making our facilities, amenities and services accessible to guests with disabilities. Accessibility features in your villa are guaranteed only if confirmed during the reservation process and indicated on your confirmation.

Guests must be 18 years or older with photo identification to check in.

Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.

Guests enjoy shared use of amenities, including pools, restaurants, shopping outlets and beach access, as well as the ability to charge purchases from The Westin Kāʻanapali Ocean Resort Villas North and The Westin Nanea Ocean Resort Villas to your villa.

A boardwalk attached to the resort provides convenient access to the beach. Be reminded that the natural beauty of Hawai‘i’s beaches may be accompanied by adverse ocean conditions that require you to act with caution to avoid injury. The beach in front of The Westin Kāʻanapali Ocean Resort Villas North is public property and is not controlled or patrolled by the resort, and there are no lifeguards. For daily surf, ocean conditions and warnings, please consult the information boards located near the beach walk or ask one of our Recreation Staff.

Vistana Signature Network™ (VSN) reservations made during the Home Resort Reservation Period or the VSN Float Period are subject to the following cancellation policy and may be canceled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions^® or Home Options for further use.

Reservations may be canceled 61 days or more prior to arrival with no cancellation fee or Usage Restriction.

Reservations made 60 days or less prior to arrival may be canceled through the following day after making the reservation (before the end of hours of operation, Eastern time) with no cancellation fee or Usage Restriction. After this grace period passes, cancellations and modifications to the reservation — including changes to the arrival or departure date or to Villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) — will incur cancellation fees. Subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or loyalty points conversion.

Cancellation Fees:

• 60 days–8 days: $50 cancellation fee
• 7 days or less: $75 cancellation fee

Reservations not affiliated with the Vistana Signature Network may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange Guests should contact their external exchange company for the applicable cancellation policy.

Check cashing services are available to guests who present valid identification and have an American Express card. There is a limit of $50 per day.

We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities.

Consecutive reservations may require moving villas from stay to stay. Villa assignment, including view designation, for each reservation is based on the date and time the reservation is confirmed. Reservations will be placed in the Villa type listed on your confirmation. Please make arrangements with the front desk for assistance with your luggage on the day that your new reservation begins.

Owners, is someone else enjoying your villa or do you need to make other changes to your reservation? Be sure to contact Owner Services and provide your guest’s name prior to their arrival to authorize their check-in or any other modification to your reservation. Rental by a VSN Owner of units reserved using StarOptions (other than a vacation period at your Home Resort) is prohibited. Violation may result in the suspension of an Owner’s right to reserve within VSN until compliant. External exchange guests should contact their external exchange company to obtain a guest certificate if someone else will be checking in. Please also let us know if you’re checking in after your scheduled arrival date, so we can plan properly.

For security purposes, keys will only be given to the name on the reservation. You will be asked to provide a valid government or state-issued photo ID at check in.

Please visit the Maui Activity Planner for details about the uplifting activities available. Maui’s activities are typically in high demand and often sell out months in advance. The Concierge Desk is available to help you plan and reserve your favorite experience. Please call 888-723-8205.

We require a credit card to secure any charges, which you may charge back to your folio. The system will hold these funds until check-out.

If you are traveling with children, we are happy to provide you with cribs and highchairs upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, please contact the resort up to 24 hours in advance of your arrival.

Rollaway beds are limited to one per villa and are not available in the studio premium villa due to space limitations.

Should you check out prior to your confirmed departure date, the unused portion of your reservation will be forfeited. StarOptions are not refunded for late arrival or early departure. External exchange guests should contact their external exchange company for information on early departure.

Seven nights or more: For your comfort, your villa will receive a restorative mid-week refresher (limited to towel exchange and trash removal) if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. This will also apply to external exchange guests.

Less than seven nights: Midweek service is not provided for stays less than seven nights.

Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply.

Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single vacation ownership interest.

Complimentary Internet access is available in your villa and throughout the resort. The Business Center also offers Internet, computer, printing and faxing services (fees apply).

Complimentary self-parking is available to Owners and external exchange guests at the resort.

Pets are not permitted anywhere on the resort property, with the exception of service animals covered under the Americans with Disabilities Act. We encourage you to leave your pets at home when traveling to Hawai‘i because of the strict air travel and quarantine requirements in Hawai‘i.

The Westin Kāʻanapali Ocean Resort Villas prohibits smoking (including electronic cigarettes) both inside the villas and on the balconies/lanais. If signs of smoking are detected, a $250 fee will be applied to your folio.

Additionally, in compliance with local Maui County and State of Hawai‘i regulations and ordinances, which limit smoking within 20 feet of a permanent structure and/or building, smoking is prohibited in the enclosed areas around the swimming pools, the restaurants and the children's play areas. Smoking is only permitted in designated smoking areas, which are available throughout the resort.

Spa Helani encompasses 13 beautiful treatment rooms including our couples’ “tree house” suite offering a sense of the outdoors, but with all the privacy and modern amenities that our guests expect. Step outside to our spa lanai where you will find your moment of tempting renewal. Situated amongst tropical foliage and private cabanas, our outdoor oasis will allow you to balance your mind and body to the soothing sounds of water fountains. Enhance your day with our fresh and health conscious spa cuisine.

To reserve a treatment, contact the Westin Concierge or call 888-723-8205.

Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process. Changes to the arrival or departure date or to villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) will result in a loss of priority for fulfilling special requests.

Please note, for Float Owners, the specific view category purchased is guaranteed only for reservations confirmed during the Home Resort Reservation Period, and does not guarantee specific floor, building or villa number assignment. Additionally, reservations made through Vistana Signature Experiences or external exchange companies do not guarantee view category, floor, building, floor plan or villa number assignment, even for Home Resort Owners.

Marriott Bonvoy™ Points may be earned for qualified charges at the resort. As a villa property, we are unable to offer select Marriott Bonvoy™ Member benefits for ownership reservations, including complimentary room upgrades, Suite Night Awards™, priority late check-out, Your24™, and Gold Elite and Platinum Elite welcome gifts.

For airport shuttle transportation to the resort, you can make an online reservation. For a sedan or private taxi airport transportation, click here.

Guests of The Westin Kāʻanapali Ocean Resort Villas North have access to a complimentary shuttle that runs between The Westin Kāʻanapali Ocean Resort Villas, The Westin Maui Resort & Spa and Sheraton Maui Resort & Spa and travels between Kāʻanapali and three pre-designated locations in Lahaina. All guests will be asked to show their villa key prior to boarding the shuttle, whose stops include the Lahaina Cannery Mall, and The Outlets of Maui Shopping Center and the Wharf Cinema Center.

To ensure the safety and comfort of all passengers, items such as large strollers and large articles of luggage are not allowed on the shuttle. This is in compliance with the Federal Motor Carrier Safety Administration Regulations whereby shuttle aisles and exits must be obstruct-free. The driver has unrestricted freedom to operate the vehicle and passengers are protected from injury caused by displaced or falling items. Small umbrella strollers may be permitted based upon the shuttle driver’s discretion.

Wheelchair assistance can be arranged with an advance notice of 30 minutes. Please inquire with the resort’s Service Express team.