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Westin Guest Experiences

Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.

Special Conditions

Starwood Preferred Guest Information

As a villa resort, we are unable to offer select SPG® elite member benefits, including upgrades, Suite Night Awards, 4pm late checkouts, and Your24. In addition, due to limited restaurants, bars, and room service, some elite welcome amenities are not available.

Regarding Free Night Awards:

• Reservations may be booked only within 365 days of arrival.
• Inventory may be limited, and blackout dates may apply during special events.
• Starpoints® acquired through conversion of a vacation ownership interest may not be redeemed for Free Night Awards at a Sheraton Vacation Club or Westin Vacation Club villa resort.

Information courtesy of STARWOOD HOTELS & RESORTS WORLDWIDE, LLC. LAST UPDATE: October 30, 2014, 1:00 pm

Check-In Time: 4:00 PM | Check-Out Time: 10:00 AM

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Check Cashing Policy

Check cashing services are available to guests who present valid identification. There is a limit of $200 per day.

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Early Arrival Policy

We invite you to check in after 4 p.m., and request that you check out before 10 a.m. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities. For your security, keys will only be given to the individual with the reservation unless other arrangements have been made.

Extra Bedding Policy

Rollaways are subject to an additional nightly fee.

Family Plan Policy

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

Gift Certificate Policy

Please contact the property directly at (1)(480) 624-1709 to enquire about gift certificates.

Housekeeping Policy

All of our nightly rental guests are provided a complete villa cleaning each day, with the exception of those rate plans that do not include service. Verify details of the rate before booking to confirm if daily housekeeping service is included. 

Pet Policy

In order to ensure your stay is as pleasant as possible and to keep your villa clean and comfortable, our policy is that pets are not permitted anywhere on the resort property.  Allow us to assist you in finding one of the many kennels and pet boarding facilities in the area to best serve your needs.

Smoking Policy

Breathe in the fresh air. Our resort is smoke-free. Guests are asked to refrain from smoking in all enclosed public areas, including the villas. A fee of 200 USD may be charged to cover the expense of restoring the smoke-free environment of our villas. In addition, the resort observes local and state smoking ordinances that may prohibit smoking in some public places.

Waterslide Policy

Maricopa County code requires all riders of waterslides to be 42” and above.

Information courtesy of STARWOOD HOTELS & RESORTS WORLDWIDE, LLC. LAST UPDATE: October 30, 2014, 1:00 pm

This resort is committed to making our facilities, amenities and services accessible to guests with disabilities.

Accessible Public Spaces

• Public entrance
• Accessible route from public entrance to business center
• Registration desk
• Concierge desk
• Restaurant
• Self-parking area for cars
• Self-parking area for vans
• Fitness center
• Swimming pool
• Business center
• Complimentary wheelchair-accessible transportation
• Service animals welcome
• Accessible route from public entrance to registration
• Accessible route from public entrance to guest rooms
• Accessible route from public entrance to restaurant
• Accessible route from public entrance to fitness center
• Accessible route from public entrance to swimming pool

Accessible Guest Rooms

• Roll-in showers
• Bathtubs with grab bars
• Transfer showers
• Visual fire alarm
• Door bell notification device
• Telephone notification device
• Portable communications kits containing visual alarms & notification devices
• Mobility-accessible doors with at least 32 inches of clear door width
• Portable tub seats
• TTY (Text Telephone Device)
• Televisions with closed captioning for the hearing impaired

Questions about the accessible facilities and services offered should be directed to the resort at 480-624-1700

Information courtesy of STARWOOD HOTELS & RESORTS WORLDWIDE, LLC. LAST UPDATE: October 30, 2014, 1:00 pm