The Westin Lagunamar Ocean Resort

Tennis Court Resurfacing and Fence Replacement: Aug. 26 through Sept. 23, 2019

In order to maintain our facilities in optimal condition, tennis courts will be closed temporarily in two phases for scheduled resurfacing and fence replacement. Court #1 will be closed Monday, Aug. 26, 2019, and will reopen on Monday, Sept. 9. Court #2 will be closed Monday, Sept. 9, and will reopen on Monday, Sept. 23. Each court will be isolated from the other during this maintenance to reduce impact on Owners’ and Guests’ experience.

HVAC Replacement: Through December 2019

The resort has a project underway to upgrade the heating, ventilation, and air conditioning system in the villa buildings. The project began in 2018 and will continue throughout 2019. Villa buildings may be occupied during this time; work will be limited to unoccupied villas.

Hospitality Tax and Environmental Tax

The State of Quintana Roo assesses a hospitality tax that is due upon check-out:

• Studio Premium Villa: US$2.20 per night
• One-Bedroom Premium Villa: US$3.71 per night
• Two-Bedroom Lockoff Villa: US$5.90 per night

Effective March 1, 2019, the State of Quintana Roo implemented an environmental and sanitation tax. This nightly tax of $25.35 pesos (roughly US$1.30, depending on the exchange rate) will be based on the type of villa occupied and billed in pesos directly to your folio. These taxes are subject to currency conversion with your banking institution and subject to change.

General Information

• Check-In Time: 4:00 pm
• Check-Out Time: 10:00 am
• Smoke Free: No
• Pets Allowed: No
• Internet: Yes
• Express Check-In: No
• Express Check-Out: Yes
• Video Check-Out: No
• Video Bill Review: No

Information courtesy of Marriott, Inc.

Public Spaces and Guest Rooms

This resort is committed to making our facilities, amenities and services accessible to guests with disabilities.

• Public entrance alternative
• Registration Desk Pathway
• Accessible guest rooms with 32” wide doorways
• Accessible Self-parking
• Accessible route from public entrance to accessible guest rooms
• Restaurant(s)/Lounge(s)
• Pool pathway
• Spa
• Fitness Center
• Business Center
• Pool accessible
• Registration desk
• Transfer shower
• Roll-in shower
• Electrical outlets, lowered
• Bathtub grab bars
• Shower wand, adjustable
• TTY/TTD available
• Flashing door knockers
• Concierge desk
• Meeting room(s) with assistive listening devices
• Deadbolt locks, lowered
• Viewports, lowered
• Service animals allowed on property for people with disabilities
• Vanities, accessible
• Toilet seat at wheelchair height
• Bathroom grab bars
• Alarm clock telephone ringers
• TV with close-captioning
• Hearing accessible rooms and/or kits
• Elevators

Questions about the accessible facilities and services offered should be directed to the resort at 52-998-891-4200.

Information courtesy of Marriott, Inc.