You are leaving a Vistana™ Signature Experiences, Inc. (Vistana) site and going to a third-party website. You will be subject to the third party’s terms and conditions and privacy policy.
OOPS. Your browser is out of date and not supported by this website.
Please upgrade your browser to fully experience this site.
This destination may have governmental restrictions and/or recommendations, such as masks or quarantine requirements. Due to the unique nature of our vacation ownership properties, Marriott Bonvoy benefits are limited. For Important Notices and the current status of your resort’s amenities, services, and other potential impacts to your stay, please visit the Property Updates page.
Hospitality Tax and Environmental Tax
The State of Quintana Roo assesses a hospitality tax that is due upon check-out:
Studio Premium Villa: US$2.37 per night
One-Bedroom Premium Villa: US$4.01 per night
Two-Bedroom Lockoff Villa: US$6.39 per night
Effective February 1, 2023, the State of Quintana Roo implemented an environmental and sanitation tax. This nightly tax of$72.62 MXN pesos up to $145.24 MXN pesos per room per day will be based on the type of villa occupied and billed in pesos directly to your folio.
These taxes are subject to currency conversion with your banking institution and subject to change.
Resort Policies
General Information
Check-In Time: 4:00 pm
Check-Out Time: 10:00 am
Smoke Free: No
Pets Allowed: No
Internet: Yes
Express Check-In: No
Express Check-Out: Yes
Video Check-Out: No
Video Bill Review: No
General Room Amenities
Pull-out sofa bed
Individual climate control
Pillows: down/feather
Pillows: foam
Washer/dryer
Electrical adapters
Coffee maker/tea service
Air conditioning
Crib/Play Yard
Alarm clock
Iron and ironing board
Rollaway bed
Safe
Guest Services
Mobility accessible rooms
Local restaurant dinner delivery
Newspaper in lobby
Grocery shopping service
Laundry on-site
Concierge desk
Foreign exchange
Room service
Safe deposit boxes, front desk
Storage space
Valet dry-cleaning
Internet Services
High Speed: Check email + browse the Web
Public Area
Kitchen Amenities
Stove
Table and chairs
Toaster
Dishwasher
Microwave oven
Pots, pans, serving dishes
Refrigerator
Refrigerator with icemaker
Silverware
Parking
Indoor parking
On-site parking
Valet parking
Swimming
Whirlpool on Site
Accessibility
Public Spaces and Guest Rooms
This resort is committed to making our facilities, amenities and services accessible to guests with disabilities.
Public entrance alternative
Registration Desk Pathway
Restaurant(s)/Lounge(s)
Pool pathway
Spa
Fitness Center
Pool accessible
Registration desk
Accessible Self-parking
Accessible guest rooms with 32” wide doorways
Accessible route from public entrance to accessible guest rooms
Concierge desk
Meeting room(s) with assistive listening devices
Service animals are welcome
Transfer shower
Roll-in shower
Electrical outlets, lowered
Bathtub grab bars
Shower wand, adjustable
TTY/TTD available
Flashing door knockers
Deadbolt locks, lowered
Viewports, lowered
Vanities, accessible
Toilet seat at wheelchair height
Bathroom grab bars
Alarm clock telephone ringers
TV with close-captioning
Hearing accessible rooms and/or kits
Questions about the accessible facilities and services offered should be directed to the resort at 52-998-891-4200.
Offers
Planning a Cancún vacation can be an exciting adventure. Below you’ll find limited-time discounts to enhance your stay and reward you for choosing The Westin Lagunamar Ocean Resort.
Chrome
Safari
Microsoft Edge
Firefox
