The Westin Lagunamar Ocean Resort

Resort Paint Work: through March 2019

The resort has begun a painting project to the building facades, balconies, and corridors. Work is scheduled from 9 a.m. to 5 p.m. Monday through Saturday. Guests should expect to see activity and scaffolding around the building being painted and hear moderate noise during the project hours. The resort staff will make every effort to ensure disruption is minimal.

HVAC Replacement: through December 2019

The resort has a project underway to upgrade the HVAC system in the resort villas. The system in buildings 10-14 will be replaced in 2018, with the remainder of the buildings undergoing HVAC upgrades in 2019. Buildings may be occupied during this time, but work will be contained to unoccupied villas.

Hospitality Tax and Environmental Tax

The State of Quintana Roo assesses a hospitality tax that is due upon checkout.

• Studio Premium Villa: US$2.20 per night
• One-Bedroom Premium Villa: US$3.71 per night
• Two-Bedroom Lockoff Villa: US$5.90 per night

Please note that the State of Quintana Roo has advised of a plan to implement an environmental and sanitation tax effective March 1, 2019. This nightly tax of $25.35 pesos (US$1.30, depending on the exchange rate) will be based on occupied villa and billed in pesos directly to your folio.

These taxes—charged in Mexican Pesos—are subject to currency conversion with your banking institution and subject to change.

General Information

• Check-In Time: 4:00 pm
• Check-Out Time: 10:00 am
• Smoke Free: No
• Pets Allowed: No
• Internet: Yes
• Express Check-In: No
• Express Check-Out: Yes
• Video Check-Out: No
• Video Bill Review: No

Information courtesy of Marriott, Inc.

Public Spaces and Guest Rooms

This resort is committed to making our facilities, amenities and services accessible to guests with disabilities.

• Main entrance
• Registration desk
• Accessible guest rooms have a 32 inch wide opening
• Hotel has on site accessible self-parking
• Route to accessible guest rooms is accessible
• Restaurants and lounges
• Pool entrances
• Spa entrance
• Fitness center entrance
• Business center entrance
• Self-operating lifts or sloped entry
• Pathway to registration desk
• Transfer shower
• Roll-in shower
• Lowered electrical outlets
• Bathtub grab bars
• TTY/TTD compatible
• Flashing door knocker available for disabled person
• Lowered deadbolt in guest room for disabled persons height (in feet)
• Peephole in guest room for disabled person height (in ft)
• Service animals allowed for persons with disabilities
• Bathroom vanity in guest rooms for disabled person height
• Toilet seat in guest rooms for disabled person
• Grab bars in bathroom
• Telephone for hearing impaired
• Closed-caption TV
• Property has elevators

Questions about the accessible facilities and services offered should be directed to the resort at 52-998-891-4200.

Information courtesy of Marriott, Inc.