The Westin Lagunamar Ocean Resort

HVAC Replacement: through December 2019

The resort has a project underway to upgrade the heating, ventilation, and air conditioning system in the villa buildings. The project began in 2018 and will continue throughout 2019. Villa buildings may be occupied during this time; work will be limited to unoccupied villas.

Hospitality Tax and Environmental Tax

The State of Quintana Roo assesses a hospitality tax that is due upon checkout.

• Studio Premium Villa: US$2.20 per night
• One-Bedroom Premium Villa: US$3.71 per night
• Two-Bedroom Lockoff Villa: US$5.90 per night

Effective March 1, 2019, the State of Quintana Roo implemented an environmental and sanitation tax. This nightly tax of $25.35 pesos (roughly US$1.30, depending on the exchange rate) will be based on the type of villa occupied and billed in pesos directly to your folio.

These taxes — charged in Mexican pesos — are subject to currency conversion with your banking institution and subject to change.

General Information

• Check-In Time: 4:00 pm
• Check-Out Time: 10:00 am
• Smoke Free: No
• Pets Allowed: No
• Internet: Yes
• Express Check-In: No
• Express Check-Out: Yes
• Video Check-Out: No
• Video Bill Review: No

Information courtesy of Marriott, Inc.

Public Spaces and Guest Rooms

This resort is committed to making our facilities, amenities and services accessible to guests with disabilities.

• Main entrance
• Registration desk
• Accessible guest rooms have a 32 inch wide opening
• Hotel has on site accessible self-parking
• Route to accessible guest rooms is accessible
• Restaurants and lounges
• Pool entrances
• Spa entrance
• Fitness center entrance
• Business center entrance
• Self-operating lifts or sloped entry
• Pathway to registration desk
• Transfer shower
• Roll-in shower
• Lowered electrical outlets
• Bathtub grab bars
• TTY/TTD compatible
• Flashing door knocker available for disabled person
• Lowered deadbolt in guest room for disabled persons height (in feet)
• Peephole in guest room for disabled person height (in ft)
• Service animals allowed for persons with disabilities
• Bathroom vanity in guest rooms for disabled person height
• Toilet seat in guest rooms for disabled person
• Grab bars in bathroom
• Telephone for hearing impaired
• Closed-caption TV
• Property has elevators

Questions about the accessible facilities and services offered should be directed to the resort at 52-998-891-4200.

Information courtesy of Marriott, Inc.