The Westin Lagunamar Ocean Resort

Know Before You Go

This destination may have governmental restrictions and/or recommendations, such as masks or quarantine requirements. Due to the unique nature of our vacation ownership properties, Marriott Bonvoy benefits are limited. For Important Notices and the current status of your resort’s amenities, services, and other potential impacts to your stay, please visit the Property Updates page.

Pool resurfacing — Aug. 15 to Sept. 30, 2020

The Zero Entrance Pool will be closed for maintenance. The Infinity Pool and the children’s and activity pools in the resort’s Main Phase will remain open.

Hospitality Tax and Environmental Tax

The State of Quintana Roo assesses a hospitality tax that is due upon check-out:

• Studio Premium Villa: US$2.20 per night
• One-Bedroom Premium Villa: US$3.71 per night
• Two-Bedroom Lockoff Villa: US$5.90 per night

Effective March 1, 2019, the State of Quintana Roo implemented an environmental and sanitation tax. This nightly tax of $25.35 pesos (roughly US$1.30, depending on the exchange rate) will be based on the type of villa occupied and billed in pesos directly to your folio.

These taxes are subject to currency conversion with your banking institution and subject to change.

General Information

• Check-In Time: 4:00 pm
• Check-Out Time: 10:00 am
• Smoke Free: No
• Pets Allowed: No
• Internet: Yes
• Express Check-In: No
• Express Check-Out: Yes
• Video Check-Out: No
• Video Bill Review: No

Public Spaces and Guest Rooms

This resort is committed to making our facilities, amenities and services accessible to guests with disabilities.

• Public entrance alternative
• Registration Desk Pathway
• Restaurant(s)/Lounge(s)
• Pool pathway
• Spa
• Fitness Center
• Business Center
• Pool accessible
• Registration desk
• Accessible Self-parking
• Accessible guest rooms with 32” wide doorways
• Accessible route from public entrance to accessible guest rooms
• Concierge desk
• Meeting room(s) with assistive listening devices
• Service animals are welcome
• Transfer shower
• Roll-in shower
• Electrical outlets, lowered
• Bathtub grab bars
• Shower wand, adjustable
• TTY/TTD available
• Flashing door knockers
• Deadbolt locks, lowered
• Viewports, lowered
• Vanities, accessible
• Toilet seat at wheelchair height
• Bathroom grab bars
• Alarm clock telephone ringers
• TV with close-captioning
• Hearing accessible rooms and/or kits
• Elevators

Questions about the accessible facilities and services offered should be directed to the resort at 52-998-891-4200.