52-998-891-4200 | Check in: 4 p.m. | Check out: 10 a.m.
79°F / 26°C
Phone: 52-998-891-4200 | Check in: 4 p.m. | Check out: 10 a.m.
79°F / 26°C
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
From August 15, 2018 to September 30, 2018, the main infinity pool will be closed for resurfacing. During this time, the second infinity pool along with the upper deck pool and children’s pool will be available for your enjoyment. Beachfront lounge chairs and food and beverage service beachside and at the pools remain available. Please contact the resort for additional information.
As a villa resort, we are unable to offer select SPG® elite member benefits, including upgrades, Suite Night Awards, 4pm late checkouts, and Your24. In addition, due to limited restaurants, bars, and room service, some elite welcome amenities are not available.
Regarding Free Night Awards:
The specific description of amenities listed is representative, may be subject to change and may not be available in every Villa. You may contact the Resort for the specific amenities available in your selected Villa.
Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.
Check-In Time: 4:00 PM | Check-Out Time: 10:00 AM
Guests must be 18 years of age or older to reserve and check into a room.
Alcoholic beverage service is limited to guests 18 years of age and older, with a valid ID.
Personal checks are not accepted.
Please note that credit card charges will appear in the local currency, Mexican pesos (MXN).
Although standard check-in is at 4pm, we understand that travel in today's world can take unexpected turns. While we cannot guarantee early check-in, we will do our best to accommodate your request and additionally offer complimentary luggage storage at the front desk. Please contact the resort directly for further information or to request early check-in.
Upon your arrival, your departure date will be confirmed. A fee equal to one night’s room rate plus tax will apply for departing prior to the confirmed date.
It is our pleasure to offer rollaway beds and cribs upon request. Rollaways are offered for a nightly fee and are subject to availability.
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
To redeem a gift certificate, please fax a copy of the gift certificate along with the guest name, address, phone number as well as the desired accommodations and dates to (407) 903-4382 or call (1)(888) 871-4278.
Late checkout is not available.
At the time of check-in, the guest must show the same credit card used to prepay the reservation as well as proof of identity. If these requirements are not met, the hotel will charge the guest 100% of the cost of the stay when checking in and will proceed to refund the prepayment submitted at the time of the reservation.
In order to ensure your stay is as pleasant as possible and to keep your hotel room clean and comfortable, our policy is that pets are not permitted anywhere on resort grounds with the exception of Service Animals. Please contact the resort prior to arrival if traveling with a Service Animal.
While you are prohibited from lighting up in select public spaces and inside guest villas (smoking inside villas will result in a 200 USD cleaning fee), smoking is permitted in a variety of designated areas throughout the resort.
This resort is committed to making our facilities, amenities and services accessible to guests with disabilities.
Questions about the accessible facilities and services offered should be directed to the resort at 52-998-891-4200
This captivating resort makes its home amid the ancient Mayan ruins and powder-white beaches of Mexico’s most sought-after destination. Whether you crave the relaxed elegance of the spa, the crystal-clear Caribbean waters, or strolling the area’s No. 1 shopping venue, you’re sure to find your passion and leave wanting more.
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