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Special Conditions

Starwood Preferred Guest Information

As a villa resort, we are unable to offer select SPG® elite member benefits, including upgrades, Suite Night Awards, 4pm late checkouts, and Your24. In addition, due to limited restaurants, bars, and room service, some elite welcome amenities are not available.

Regarding Free Night Awards:

• Reservations may be booked only within 365 days of arrival.
• Inventory may be limited, and blackout dates may apply during special events.
• Starpoints® acquired through conversion of a vacation ownership interest may not be redeemed for Free Night Awards at a Sheraton Vacation Club or Westin Vacation Club villa resort.

Restrictions on the Acceptance of US Currency

Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.

Arch Remodeling Project Until September 1, 2018

Until approximately September 1, 2018, there is an ongoing arch remodeling project. During this time, there will be some construction noise during the day and reduced space on the stairs that lead to the pool area. Please contact the resort for additional information.

Information courtesy of STARWOOD HOTELS & RESORTS WORLDWIDE, LLC. LAST UPDATE: July 17, 2018, 12:16 pm

Check-In Time: 4:00 PM | Check-Out Time: 10:00 AM

Age Requirement Policy

Guests must be 18 years or older with photo identification to reserve a room.

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older with valid identification.

Connecting Room Policy

Connecting rooms subject to availability at check in.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Extra Bedding Policy

Rollaway beds, cribs and other special request items are limited in supply and are fulfilled on a first-come, first-served basis. Charges apply for rollaway beds and some other special request items.

Family Plan Policy

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

Gift Certificate Policy

To redeem a gift certificate, please fax a copy of the gift certificate along with the guest name, address, phone number as well as the desired accommodations and dates to (407) 903-4382 or call (1)(888) 871-4278.

Pet Policy

Pets are not permitted on the resort grounds. Trained service animals that provide assistance to individuals with disabilities are not considered pets and are welcome at the resort.

Suite Night Award Cancellation Policy

Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.

Information courtesy of STARWOOD HOTELS & RESORTS WORLDWIDE, LLC. LAST UPDATE: July 17, 2018, 12:16 pm

This resort is committed to making our facilities, amenities and services accessible to guests with disabilities.

Accessible Public Spaces

• Public entrance
• Accessible route from public entrance to business center
• Registration desk
• Restaurant
• Valet parking
• Self-parking area for cars
• Self-parking area for vans
• Fitness center
• Business center
• Service animals welcome
• Accessible route from public entrance to registration
• Accessible route from public entrance to guest rooms
• Accessible route from public entrance to restaurant
• Accessible route from public entrance to meeting room/ballroom
• Accessible route from public entrance to fitness center
• Accessible route from public entrance to swimming pool

Accessible Guest Rooms

• Roll-in showers
• Bathtubs with grab bars
• Mobility-accessible doors with at least 32 inches of clear door width

Questions about the accessible facilities and services offered should be directed to the resort at 52-624-142-9000

Information courtesy of STARWOOD HOTELS & RESORTS WORLDWIDE, LLC. LAST UPDATE: July 17, 2018, 12:16 pm