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Special Conditions

Restrictions on the Acceptance of US Currency

Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.

Resort Renovations: April 6 - August 22, 2018

From April 6 to May 30, 2018, the Lagoon terrace and surrounding area including the Sea and Stones restaurant will undergo renovations.

From May 2 until August 22, 2018, there is renovation work in the following areas:

• Restaurant El Palmar and the surrounding triangular swimming pools
• Heavenly Spa by Westin™
• WestinWORKOUT® Fitness Studio

During this time, construction areas will be fully surrounded by fencing and work will occur daily from 8am to 8pm. Guests should expect moderate noise during this time; however, all efforts will be made to keep disruption to a minimum.

The Heavenly Spa by Westin™ and WestinWORKOUT® will be available in a temporarily location. All other restaurants, pools and amenities including the new Flow Rider will remain open for guests’ enjoyment. Please contact the resort for additional information.

Information courtesy of STARWOOD HOTELS & RESORTS WORLDWIDE, LLC. LAST UPDATE: June 22, 2018, 1:27 pm

Check-In Time: 4:00 PM | Check-Out Time: 10:00 AM

Alcohol Policy

Alcoholic beverage service is restricted to those 18 years or older (with valid identification).

Check Cashing Policy

No personal checks are accepted.

Currency Fluctuations

Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.

Family Plan Policy

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

Payment Policy

At the time of check-in, the guest must show the same credit card used to prepay the reservation as well as proof of identity.  If these requirements are not met, the hotel will charge the guest 100% of the cost of the stay when checking in and will proceed to refund the prepayment submitted at the time of the reservation.

Pet Policy

In order to ensure your stay is as pleasant as possible and to keep your villa clean and comfortable, our policy is that pets are not permitted anywhere on the resort property. Service Animals that are covered under the Americans with Disabilities Act are permitted.

Suite Night Award Cancellation Policy

Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.

Information courtesy of STARWOOD HOTELS & RESORTS WORLDWIDE, LLC. LAST UPDATE: June 22, 2018, 1:27 pm

This resort is committed to making our facilities, amenities and services accessible to guests with disabilities.

Accessible Public Spaces

• Public entrance
• Accessible route from public entrance to business center
• Registration desk
• Restaurant
• Valet parking
• Fitness center
• Swimming pool
• Business center
• Service animals welcome
• Accessible route from public entrance to registration
• Accessible route from public entrance to guest rooms
• Accessible route from public entrance to restaurant
• Accessible route from public entrance to meeting room/ballroom
• Accessible route from public entrance to fitness center
• Accessible route from public entrance to swimming pool

Accessible Guest Rooms

• Roll-in showers
• Bathtubs with grab bars
• Visual fire alarm
• Door bell notification device
• Telephone notification device
• Televisions with closed captioning for the hearing impaired

Public Spaces

• Concierge desk

Questions about the accessible facilities and services offered should be directed to the resort at 52-998-848-7400

Information courtesy of STARWOOD HOTELS & RESORTS WORLDWIDE, LLC. LAST UPDATE: June 22, 2018, 1:27 pm