View current COVID-19 Information and Property Updates.
Hospitality Tax and Environmental TaxEffective March 1, 2019, the State of Quintana Roo implemented an environmental and sanitation tax. This nightly tax of MXN$228 pesos will be based on the type of villa occupied and billed in pesos directly to your folio.
Effective April 1, 2021, The State of Quintana Roo implemented a new Tourist tax of $224 pesos (approximately US$11) to all foreign visitors to Quintana Roo. The tax is meant to support the tourism in the destination. Tax will apply to all foreign visitors over 15 years old. There is a online process to pay for it. See this news article for reference.
These taxes — charged in Mexican pesos — are subject to currency conversion with your banking institution and subject to change.
Vistana Signature Network™ (VSN) reservations made during the Home Resort Reservation Period or the VSN Float Period are subject to the following cancellation policy and may be canceled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions® or Home Options for further use. Reservations may be canceled 61 days or more prior to arrival with no cancellation fee or Usage Restriction. Reservations made 60 days or less prior to arrival may be canceled through the following day after making the reservation (before the end of hours of operation, Eastern time) with no cancellation fee or Usage Restriction. After this grace period passes, cancellations and modifications to the reservation — including changes to the arrival or departure date or to Villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) — will incur cancellation fees. Subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or loyalty points conversion. Cancellation Fees:
Reservations not affiliated with the Vistana Signature Network may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange Guests should contact their external exchange company for the applicable cancellation policy.
Currency Fluctuations
For non-U.S. hotels, rates confirmed in U.S. dollars may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel’s control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Restrictions on the Acceptance of U.S. Currency
Due to local regulations, the acceptance of U.S. dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican pesos. We apologize in advance for any inconvenience this may cause Guests. Please check with the Concierge for the location of a bank where currency can be exchanged.
Resort dining and shopping outlets are unable to accept payment in U.S. dollars. Purchases at these outlets may be paid with credit card, Mexican pesos or charged to your folio. While exploring the local area, Members/Owners and Guests are recommended to pay with credit card or Mexican pesos, as most local businesses will not accept payment in U.S. dollars.
Seven nights or more: For your comfort, your villa will receive a mid-week refresher if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. This will also apply to external exchange Guests.
Less than seven nights: Midweek service is not provided for stays less than seven nights.
Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply.
Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single Vacation Ownership Interest.
The Westin Resort & Spa, Cancún, does not accept special requests for view, specific floor or specific villa number location. The resort will make every effort to fulfill your other requests, but requests are subject to availability and therefore not guaranteed. Special requests should be placed more than 24 hours in advance of your arrival.
Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process.
Changes to the arrival or departure date or to Villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) will result in a loss of priority for fulfilling special requests.