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Resort Policies

Check-In Time: 4:00 PM | Check-Out Time: 10:00 AM

Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Alcohol Policy

Alcoholic beverage service is restricted to those 21 years or older (with valid identification).

Check Cashing Policy

We are pleased to provide check-cashing services when resort funds permit, valid photo identification is required. There is a limit of 100 USD per stay (200 USD for Starwood Preferred Guest Gold and Platinum members).

EMV/Chip & PIN Credit Card Policy

Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN. 

Early Arrival Policy

Guests arriving prior to the standard check-in time may store their luggage and use resort facilities while they wait for their villa.

Early Departure Policy

Guests departing prior to their scheduled checkout, which is confirmed at check-in, will be charged one night's room rate plus tax.

Extra Bedding Policy

We are pleased to offer a limited number of rollaway beds and cribs, which are available in select villas. Please note that bedding is subject to availability and cannot be guaranteed. Fees may apply. Please contact the resort for more information or to make a request.

Facility Use Policy

For the safety of all guests, ski equipment may not be taken inside villas after use. Please use the Ski Valet to safely store your equipment.

Family Plan Policy

Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.

Housekeeping Policy

All of our nightly rental guests are provided a complete villa cleaning each day and a sheet change every third day, with the exception of those rate plans that do not include service. Verify the rate plan before booking your reservation to see if it includes daily housekeeping service. If you ever have special requirements, we're ready to assist you. Just call us directly at (843) 916-8855 or let us know at time of arrival.

ID Requirement

All adults are required to provide a valid government or state-issued photo ID upon check-in. Additionally, keys will only be issued to individuals listed on the reservation unless prior arrangements have been made by listed guests and confirmed by the resort.

Late Checkout Policy

We regret that the resort cannot accommodate late checkouts.

Package Handling Policy

Guests may ship ski equipment and other packages to the resort prior to their arrival. Please note that in the Rocky Mountains, only third-party common carries will deliver packages to a physical address, the USPS will not. Fees may apply. Please contact the resort for rates and further information.

Pet Policy

We regret that pets are not permitted anywhere on the resort property. Any violation of this policy will result in a fine based upon the General Manager’s discretion.

Smoking Policy

In keeping with our Breathe Westin® initiative, all resort villas and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.

Information courtesy of STARWOOD HOTELS & RESORTS WORLDWIDE, LLC. LAST UPDATE: July 17, 2018, 12:13 pm.