340-693-8000 | Check in: 4 p.m. | Check out: 10 a.m.
83°F / 29°C
Phone: 340-693-8000 | Check in: 4 p.m. | Check out: 10 a.m.
83°F / 29°C
Resort Recovery — Updated September 2019
We are delighted to welcome Owners and Guests back to the beautiful paradise on St. John after our extended closure to recover from hurricane damage suffered in 2017. Although the resort reopened in January, we still have various ongoing projects. Thank you for your patience while we put the final touches on the resort. All villa buildings are open and fully functional.
Beach Closure — through October/November 2019
The resort’s beach will undergo refurbishment at the end of the summer. Our beach will be partially usable and available during the two-week project but will be occupied by equipment and workers. Owners and Guests will enjoy complimentary transportation to Trunk Bay during the project. All beaches on St. John are fully recovered and welcoming guests daily.
Now offering three check-in facilities:
You may choose to check in at the Westin® reception lounge at the airport on St. Thomas, and if you have registered for the Westin ferry, the staff will accept your bags and transport them directly to the resort. The resort check-in facilities are located on the first floor of the administrative building (formerly where the gift shop was located) and at the Marina front desk, located dockside. See the Check-In section for additional information.
New Sun Terrace:
The former reception building area has been converted to an open-air sun terrace with Wi-Fi, equipped with umbrellas, outdoor furniture and tables for Guests to enjoy.
The tennis courts are open, with two of the eight tennis courts converted to a multiuse court and four pickleball courts. Tennis rackets, pickleball equipment and other gear is available (fees apply for some items). The resort’s Main Pool, outdoor whirlpool spa and pool deck are open. Both the upper and lower Iguana pools are open and available for Guests of the Virgin Grand phase to enjoy. All water sports amenities are available, with complimentary nonmotorized water sport activities. (Fees apply for snorkeling equipment.) Spa services are available in our spa rooms, your villa, the beachside gazebo and the poolside cabanas. The WestinWORKOUT® Fitness Studio is open with cardio equipment, weight equipment and TRX training equipment.
Both car rental services and taxis are available on St. John and at the resort. If you plan to rent a car, we recommend that you do so on St. John, as the car barges running between St. Thomas and St. John are fewer and smaller than prior to the storm. The Westin® ferry service is available and includes unlimited travel from the resort to St. Thomas, including shopping trips with taxi service to the market. See the Transportation section for additional information.
Food and Beverage:
Snorkels now offers three meals daily, serving breakfast from 7–10 a.m., lunch from 11 a.m. to 4 p.m. and dinner from 5–9 p.m. It is the only operational restaurant on property. Mango Deli has reopened in its original location and offers breakfast sandwiches, light fare and sundries. Villa prestock service is now available online and will be served from Mango Deli. There are many restaurants at nearby Cruz Bay, or if you prefer to prepare your meals in the privacy of your villa, the local markets are fully stocked.
While the island is ready for guests, there are still some services that have not fully recovered, including health services. A limited service clinic for minor emergencies has opened at the site of the former clinic. The Red Hook Family Practice is our partner for phone consultations, medical office visits, or house calls at the resort. If you need medical care while at the resort, contact the resort front desk. If you are planning to visit the resort and have concerns about medical issues, we recommend that you subscribe to an air ambulance evacuation plan. Contact Owner Services for the names of independent vendors who offer air ambulance evacuation plans from the U.S. Virgin Islands (USVI).
Some of the Cruz Bay restaurants close during the late summer and fall seasons. Both the front office and Concierge have an updated list of the local restaurant schedules. Another dining option is to take the Westin ferry over to St. Thomas to enjoy its abundant culinary offerings. With the updated ferry schedule, you can leave the resort on the 5 p.m. or 6:30 p.m. ferry run, enjoy dinner, and return on the 9:30 p.m. trip.
Dining and Activity Payment:
Please note that all outlets for food and beverage and resort activities operate cashless. See Currency and Check Cashing Policy for additional information.
Environmental/Infrastructure Impact Fee:
The USVI government assesses a US$25 per-night, per-villa Environmental/Infrastructure Impact Fee to vacation ownership Guests, as implemented in 2016. This fee is based on the villa being occupied and will be added to the Guest folio at check-out.
Chemical Sunscreen Ban:
Please be advised that, effective Jan. 1, 2021, the U.S. Virgin Islands will be restricting the sale and distribution of reef-damaging topical sunscreen products containing oxybenzone and octinoxate (Bill No. 33‑0043). Only licensed pharmacies or drugstores will be able to dispense these sunscreen products. Use is prohibited unless prescribed by a licensed healthcare provider.
• As of Dec. 31, 2019, the importing of products with the banned chemicals for sale will be illegal.
• As of Sept. 30, 2020, the selling, offering for sale and distributing of products with these chemicals will be illegal.
• As of Jan. 1, 2021, the use, possession or bringing of products with these chemicals into the U.S. Virgin Islands will be illegal.
Further information about the new law can be found by clicking here.
This resort is committed to making our facilities, amenities and services accessible to guests with disabilities.
Questions about the accessible facilities and services offered should be directed to the resort at 340-693-8000.