Parking Lot Maintenance: October 31 – November 11, 2016
Sections of the parking lot will be closed for maintenance and seal coating, so please be aware of the areas where parking will be available.
Complimentary washers and dryers are available on each floor of the resort. Additionally, some villas feature a washer/dryer.
We are committed to making our facilities, amenities and services accessible to guests with disabilities. Accessibility features in your villa are guaranteed only if confirmed during the reservation process and indicated on your confirmation.
Guests must be 18 years or older with photo identification to check in.
Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.
The on-site activities team hosts a variety of activities at the resort. They can also provide you with information on restaurant and entertainment options, as well as golf, bicycle rental and water recreation recommendations.
Beach chairs are available to rent on a first-come, first-served basis.
VistanaTM Signature Network reservations made during the Home Resort Reservation Period or the VSN Float Period are subject to the following cancellation policy and may be cancelled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions for further use.
Reservations may be cancelled 61 days or greater prior to arrival with no cancellation fee or Usage Restriction.
Reservations made 60 days or less prior to arrival may be cancelled through the following day after making the reservation (before the end of hours of operation, Eastern Time) with no cancellation fee or Usage Restriction. After this grace period passes, cancellations and modifications to the reservation – including changes to the arrival or departure date or to Villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) — will incur cancellation fees. Subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or Starpoints conversion.
Reservations not affiliated with Vistana Signature Network may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange guests should contact their external exchange company for the applicable cancellation policy.
Check cashing services are available to Owners/guests who present a valid major credit card and photo identification. There is a limit of $50 per stay.
We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities.
Owners, is someone else enjoying your villa or do you need to make other changes to your reservation? Be sure to contact Owner Services and provide your guest’s name prior to their arrival to authorize their check-in or any other modification to your reservation. Rental by an VSN Owner of units reserved using StarOptions (other than a vacation period at your Home Resort) is prohibited. Violation may result in the suspension of an Owner’s right to reserve within VSN until compliant. External exchange guests should contact their external exchange company to obtain a guest certificate if someone else will be checking in. Please also let us know if you’re checking in after your scheduled arrival date, so we can plan properly.
For security purposes, keys will only be given to the name on the reservation. You will be asked to provide a valid government or state-issued photo ID at check in.
If you are traveling with children, we are happy to provide you with cribs, highchairs and rollaway beds upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, Owners should contact Owner Services; external exchange guests should contact the resort directly.
Rollaway beds are limited to one per villa and are not available in the One-Bedroom Villa (smaller one-bedroom) due to space limitations.
We require a credit card to secure any charges, which you may charge back to your folio. The system will hold these funds until check-out.
We’re pleased to assist you with reservations at the many golf courses in the area. Please make arrangements prior to your arrival by calling the resort directly at 772-229-9200.
Should you check out prior to your confirmed departure date, the unused portion of your reservation will be forfeited. StarOptions are not refunded for late arrival or early departure. External exchange guests should contact their external exchange company for information on early departure.
7-nights or more: Your villa will receive a midweek housekeeping service if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. This will also apply to external exchange guests.
Less than 7-nights: Midweek service is not provided for stays less than seven nights.
Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply.
Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single ownership interest.
Enjoy complimentary high-speed wireless Internet access inside your villa and around the resort.
Complimentary self-parking is available to Owners at the resort. Recreational vehicles, trailers and oversized vehicles cannot be parked at the resort. Please contact the resort for information about alternative parking.
To ensure your comfort and safety, and to maintain the quality of your villa, our vacation ownership resorts do not allow pets on the resort grounds or in the villas, with the exception of service animals that may be covered under the Americans with Disabilities Act.
Smoking of any kind — including electronic cigarettes — is not permitted inside villas, but is permissible on the balcony. If signs of smoking are detected, then a $250 fee may be applied to your folio.
In addition, the resort observes local and state smoking ordinances that may prohibit smoking in some public places.
Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process.
We do not accept phase, view or specific villa requests.
Changes to the arrival or departure date or to villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) will result in a loss of priority for fulfilling special requests.
Please note, for floating villa Owners, reservations confirmed during the Home Resort Reservation Period do not guarantee specific view, floor or villa number assignment. Additionally, reservations made through Vistana Signature Experiences do not guarantee view, floor or villa number assignment, even for Home Resort Owners.
Starpoints® from the Starwood Preferred Guest® program may be earned for qualified charges at the resort. As a villa property, we are unable to offer select SPG® member benefits for Ownership reservations, including complimentary room upgrades, Suite Night Awards™, 4 p.m. late check-out, SPG Your24™, complimentary weekday newspaper, and Gold and Platinum welcome amenities.
Please note that the information contained on this page is subject to change without prior notice.