Friendship Rewards Program

Frequently Asked Questions

1. How can I submit referrals?
   The easiest way to submit a referral is online by clicking here.
2. How many referrals can I submit?
   Owners are limited to receiving credit for a maximum of 20 guests who purchase during any 12-month period.
3. What happens to my referrals once I submit them online?
   Once you submit your referral online, Vistana™ Signature Experiences will send an offer for an exclusive vacation package to those who qualify.
4. For referral purchases, what awards am I eligible for?
   For Annual Purchases: Your choice of 400 Maintenance Fee Credits* or 60,000 points.
   For Every Other Year Purchases (EOY): Your choice of 200 Maintenance Fee Credits or 30,000 Marriott Bonvoy™ points.
   
   Exclusive for Elite Members Only
   Three-Star Elite: Your choice of 400 Maintenance Fee Credits or 90,000 points. EOY: Your choice of 200 Maintenance Fee Credits or 45,000 points.
   Four-Star Elite: Your choice of 400 Maintenance Fee Credits or 105,000 points. EOY: Your choice of 200 Maintenance Fee Credits or 52,500 points.
   Five-Star Elite: Your choice of 400 Maintenance Fee Credits or 120,000 points. EOY: Your choice of 200 Maintenance Fee Credits or 60,000 points.
   Points are the default reward for all Owners, unless otherwise specified upon registration.
   * Owners are limited to receiving 400 credits per calendar year.
5. How can I check the status of my referrals?
   You can check the status of your referrals by calling the Friendship Rewards Program^® at 1‑800‑600‑1188.
6. How soon do I get my award for my friend who just purchased?
   You will receive your award after your friend or family member makes their first mortgage payment.
7. Who can I contact for my missing award?
   If you are missing an award, you can contact the Friendship Rewards Program team at 1‑800‑600‑1188.
8. I referred someone but they haven’t been contacted. Why is that?
   Invitations are sent to qualified referrals by mail, which can take up to eight weeks. You can check the status by calling the Friendship Rewards Program team at 1‑800‑600‑1188.