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Click to Chat with Sunny

Get Answers to Your Vacation Questions

Sunny is your click-to-chat resource to help you manage your ownership.

As a Vistana™ Signature Experiences Owner, you have access to Sunny, a virtual assistant chatbot, which can help you get your questions answered quickly — and 24/7. Instead of calling Owner Services, you can manage your ownership through Sunny at your convenience.

Sunny can help:

  • Plan a vacation
  • Manage existing reservations
  • Answer questions about your ownership
  • Manage your loan and maintenance fees
  • Purchase travel insurance or Resort Credit
  • Update contact information
Sunny chatbot example
 
Sunny chatbot example
 

Your virtual assistant will provide guided walk-throughs to direct you to the right spot for faster service, whether you want to check your StarOptions® balance, bank your StarOptions, convert your ownership to Marriott Bonvoy™ points, or update your account information. When you chat with Sunny, you’ll spend less time on the phone and more time planning your next great vacation.

To get started with Sunny, log in to your Owner Dashboard and click the “Chat with Us” icon on the Contact page.

Marriott Vacations Worldwide Corporation (“MVW”) and its affiliates and subsidiaries, make no warranty, express or implied, as to the condition, capacity, performance or any other aspect of the activities, events or services provided by third-party vendors. Certain activities, events, or services performed by third-party vendors may not be currently be available or limited due to COVID-19.

Some amenities may not currently be available or limited due to COVID-19. For the most accurate updates on resorts and amenities, visit the Resort Updates Hub.