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Service Animals + No Pet Policy

Service Animals Welcome

A look at the service animal and no pet policy.

A service animal is typically a dog or miniature horse trained to perform work or a task to assist its owner. Sheraton® Vacation Club, Westin® Vacation Club, and other villa resorts in the Vistana Signature Network® welcome service animals to their properties. Family pets are not permitted.

Can I bring my service animal to the resort?

Yes. Resorts across the U.S., U.S. Virgin Islands, and Puerto Rico welcome service animals in the rooms and at the resort.

Is there a fee to bring my service animal?

No, you will not be charged a fee or deposit for your service animal.

Can I bring my pet to the resort?

To remain consistent with the no-pet policy and contribute to a positive experience for all Owners and guests, resorts will only welcome service animals. Personal pets are not allowed.

If I have my pet with me, can the resort find arrangements for them during my stay?

None of the resorts have the facilities to keep pets on-site. Make arrangements to board your pet prior to leaving for your stay. If you’re traveling with your pet, the resort may be able to recommend local, third-party pet boarding facilities.*
 


 

Story by Tyler Bohlman
 

* Vistana Signature Experiences, Inc. and their respective affiliates and subsidiaries make no warranty, express or implied, as to the condition, capacity, performance, or any other aspect of the service providers. No inquiry has been made into the qualifications or the quality of services offered by the providers. Do not consider this an endorsement of or recommendation for any of the providers.

Vistana Signature Experiences, Inc., and its affiliates and subsidiaries make no warranty, express or implied, as to the condition, capacity, performance, or any other aspect of the activities, events, or services provided by third-party vendors. Certain activities, events, or services performed by third-party vendors may currently be unavailable or limited due to COVID-19.