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News Frequently Asked Questions

Vistana™ Signature Experiences Owner FAQs

Why is there a new loyalty brand Name?

  • As the last phase in its loyalty integration journey, Marriott International is activating a new loyalty brand name to unite its three existing loyalty programs: Marriott Rewards®, The Ritz-Carlton Rewards® and SPG®. The new loyalty brand name is Marriott Bonvoy™.

Are member benefits changing?

  • No. There are no changes to Marriott Bonvoy™ Member benefits.

When I use Marriott Bonvoy™ points for a five-night hotel stay, will I still receive one night free?

  • Yes.

How will Loyalty Program Elite Tiers change?

  • The name of each Elite Tier will now be preceded by “Marriott Bonvoy.” Beyond that, two Elite Tier level names are changing. The qualifying criteria for each Elite Tier will remain the same. However, Platinum Premier Elite will now be called Titanium Elite, and Platinum Premier Elite with Ambassador will now be called Ambassador Elite. There will be no changes to member benefits.
  • Loyalty Program Elite Tier Level Marriott Bonvoy Tier Level
    Gold Elite Marriott Bonvoy™ Gold Elite
    Platinum Elite Marriott Bonvoy™ Platinum Elite

Will the deadline to convert Vacation Ownership Points or Weeks to Marriott Bonvoy Points change?

  • No.

I used my Vacation Ownership Points or Weeks to convert to Marriott Bonvoy points. Has anything changed with the conversion value?

  • No.

Where do I go for details regarding my Marriott Bonvoy membership?


Vistana Owner FAQs

Who is Marriott Vacations Worldwide?

  • Marriott Vacations WorldwideSM is a recognized leader and innovator in vacation ownership with a diverse portfolio of high-quality products and more than 65 resorts across the U.S., Caribbean, Europe, Asia and Australia.
  • Marriott Vacations Worldwide, Inc. was spun off from Marriott International, Inc. in 2011, just as Vistana (formerly Starwood Vacation Ownership, Inc.) was spun off from Starwood Hotels & Resorts Worldwide, Inc. in 2016.
  • Marriott Vacations Worldwide is the exclusive provider of vacation ownership under various Marriott brands and independently owns and manages the Marriott Vacations program under a license from Marriott International, Inc.
  • Marriott Vacations Worldwide currently operates three leisure brands: Marriott Vacation Club®, The Ritz-Carlton Destination Club®, and Grand Residences by MarriottSM.

Why is ILG combining with Marriott Vacation Worldwide?

  • Combining these two companies will create a leading integrated vacation experience company, featuring an impressive collection of world-class products and resorts around the world.
  • With greater scale, an enhanced network of properties, and complementary product portfolios, the transaction is anticipated to provide additional value for Owners.

When is the transaction expected to close?

  • We currently expect the closing to occur at the end of August 2018, subject to the customary regulatory approvals and closing conditions.

Will my Home Resort(s) continue to be operated as a Westin or a Sheraton brand?

  • Yes. We have a long-term affiliation with the Westin and Sheraton brands, ensuring the same level of quality and experiences you have come to expect.

Will all services and amenities remain the same?

  • Westin Vacation Club and Sheraton Vacation Club villa resorts will continue to be developed, operated and maintained according to standards that deliver the highest level of quality and customer service in the industry.

Will I still be able to enjoy my Vistana Signature Network™ (VSN) benefits?

  • Yes. Today, you will continue to receive the same valuable benefits, award-winning branded experiences, and privileged access to the industry-leading Starwood Preferred Guest® program.

Will VSN members still be able to convert StarOptions® to Starpoints® and access SPG hotels worldwide?

  • Yes, VSN members will continue to enjoy privileged access to the SPG® program, along with the loyalty benefits and program changes announced recently by Marriott International. The terms and conditions governing access to SPG hotels through VSN and the SPG program are reviewed and updated from time to time. Any changes that may take place from time to time in ordinary course of business would not be attributable to the transaction.

Will I be able to exchange into Marriott Vacation Club resorts?

  • Owners can continue to exchange their ownership through Interval International® to stay at a Marriott Vacation Club resort or any of the 3,200 Interval affiliated resorts around the world.

Will annual maintenance fee assessments remain the same?

  • Annual maintenance fee assessments will follow a similar process.

Will the mortgage process remain the same?

  • Yes. The mortgage process is expected to remain the same. If you make your mortgage payment by credit card or ACH that will continue; if you mail in your mortgage payment the address is the same. All of our mortgage and customer service phone numbers will also remain the same.

Will my existing reservations remain the same for my upcoming vacations?

  • Yes. All confirmed reservations will remain unchanged.

Will I continue to use the same websites and telephone numbers to contact Vistana?

  • Yes. Our telephone numbers and website contacts will remain the same. Any changes in the future will be communicated as necessary. Visit vistana.com regularly for important information regarding your ownership.

Cautionary Statement Regarding Forward Looking Statements

Information included or incorporated by reference in this communication, and information which may be contained in other filings with the Securities and Exchange Commission (the “SEC”) and press releases or other public statements, contains or may contain “forward-looking” statements, as that term is defined in the Private Securities Litigation Reform Act of 1995 or by the SEC in its rules, regulations and releases. These forward-looking statements include, among other things, statements of plans, objectives, expectations (financial or otherwise) or intentions.

Forward-looking statements are any statements other than statements of historical fact, including statements regarding ILG’s and Marriott Vacations’ expectations, beliefs, hopes, intentions or strategies regarding the future. Among other things, these forward-looking statements may include statements regarding the proposed combination of ILG and Marriott Vacations; our beliefs relating to value creation as a result of a potential combination with Marriott Vacations; the expected timetable for completing the transactions; benefits and synergies of the transactions; future opportunities for the combined company; and any other statements regarding ILG’s and Marriott Vacations’ future beliefs, expectations, plans, intentions, financial condition or performance. In some cases, forward-looking statements can be identified by the use of words such `as “may,” “will,” “expects,” “should,” “believes,” “plans,” “anticipates,” “estimates,” “predicts,” “potential,” “continue,” or other words of similar meaning.

Forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those discussed in, or implied by, the forward-looking statements. Factors that might cause such a difference include, but are not limited to, general economic conditions, our financial and business prospects, our capital requirements, our financing prospects, our relationships with associates and labor unions, our ability to consummate potential acquisitions or dispositions, our relationships with the holders of licensed marks, and those additional factors disclosed as risks in other reports filed by us with the Securities and Exchange Commission, including those described in Part I of our most recently filed Annual Report on Form 10-K and subsequent reports on Forms 10-Q and 8-K as well as on Marriott Vacations’ most recently filed Annual Report on Form 10-K and subsequent reports on Forms 10-Q and 8-K.

Other risks and uncertainties include the timing and likelihood of completion of the proposed transactions between ILG and Marriott Vacations, including the timing, receipt and terms and conditions of any required governmental and regulatory approvals for the proposed transactions that could reduce anticipated benefits or cause the parties to abandon the transactions; the possibility that ILG’s stockholders may not approve the proposed transactions; the possibility that Marriott Vacations’ stockholders may not approve the proposed transactions; the possibility that the expected synergies and value creation from the proposed transactions will not be realized or will not be realized within the expected time period; the risk that the businesses of ILG and Marriott Vacations will not be integrated successfully; disruption from the proposed transactions making it more difficult to maintain business and operational relationships; the risk that unexpected costs will be incurred; the ability to retain key personnel; the availability of financing; the possibility that the proposed transactions do not close, including due to the failure to satisfy the closing conditions; as well as more specific risks and uncertainties. You should carefully consider these and other relevant factors, including those risk factors in this communication and other risks and uncertainties that affect the businesses of ILG and Marriott Vacations described in their respective filings with the SEC, when reviewing any forward-looking statement. These factors are noted for investors as permitted under the Private Securities Litigation Reform Act of 1995. We caution readers that any such statements are based on currently available operational, financial and competitive information, and they should not place undue reliance on these forward-looking statements, which reflect management’s opinion only as of the date on which they were made. Except as required by law, we disclaim any obligation to review or update these forward-looking statements to reflect events or circumstances as they occur.

NO OFFER OR SOLICITATION

This communication is for informational purposes only and is not intended to and does not constitute an offer to buy, nor a solicitation of an offer to sell, subscribe for or buy any securities or the solicitation of any vote or approval in any jurisdiction pursuant to or in connection with the proposed transaction or otherwise, nor shall there be any sale, issuance or transfer of securities in any jurisdiction in contravention of applicable law. No offer of securities shall be made except by means of a prospectus meeting the requirements of Section 10 of the Securities Act of 1933, as amended, and otherwise in accordance with applicable law.

IMPORTANT INFORMATION AND WHERE TO FIND IT

The proposed transaction involving Marriott Vacations and ILG will be submitted to ILG’s stockholders and Marriott Vacations’ stockholders for their consideration. In connection with the proposed transaction, Marriott Vacations will prepare a registration statement on Form S-4 that will include a joint proxy statement/prospectus for ILG’s stockholders and Marriott Vacations’ stockholders to be filed with the Securities and Exchange Commission (“SEC”). ILG will mail the joint proxy statement/prospectus to its stockholders, Marriott Vacations will mail the joint proxy statement/prospectus to its stockholders and ILG and Marriott Vacations will file other documents regarding the proposed transaction with the SEC. This communication is not intended to be, and is not, a substitute for such filings or for any other document that Marriott Vacations or ILG may file with the SEC in connection with the proposed transaction. SECURITY HOLDERS ARE URGED TO READ ALL RELEVANT DOCUMENTS FILED WITH THE SEC, INCLUDING THE REGISTRATION STATEMENT ON FORM S-4 AND THE JOINT PROXY STATEMENT/PROSPECTUS, CAREFULLY AND IN THEIR ENTIRETY IF AND WHEN THEY BECOME AVAILABLE, BECAUSE THEY WILL CONTAIN IMPORTANT INFORMATION. The registration statement, the joint proxy statement/prospectus and other relevant materials (if and when they become available) and any other documents filed or furnished by Marriott Vacations or ILG with the SEC may be obtained free of charge at the SEC’s web site at www.sec.gov. In addition, security holders will be able to obtain free copies of the registration statement and the joint proxy statement/prospectus from Marriott Vacations by going to its investor relations page on its corporate web site at www.marriottvacationsworldwide.com and from ILG by going to its investor relations page on its corporate web site at www.ilg.com.

PARTICIPANTS IN THE SOLICITATION

Marriott Vacations, ILG, their respective directors and certain of their respective executive officers and employees may be deemed to be participants in the solicitation of proxies in connection with the proposed transaction. Information about Marriott Vacations’ directors and executive officers is set forth in its Annual Report on Form 10-K for the year ended December 31, 2017, which was filed with the SEC on February 27, 2018, and in its definitive proxy statement filed with the SEC on April 3, 2018, and information about ILG’s directors and executive officers is set forth in its Annual Report on Form 10-K for the year ended December 31, 2017, which was filed with the SEC on March 1, 2018 and in its definitive proxy statement filed with the SEC on April 3, 2017. These documents are available free of charge from the sources indicated above, and from Marriott Vacations by going to its investor relations page on its corporate web site at www.marriottvacationsworldwide.com and from ILG by going to its investor relations page on its corporate web site at www.ilg.com. Additional information regarding the interests of participants in the solicitation of proxies in connection with the proposed transaction will be included in the registration statement, the joint proxy statement/prospectus and other relevant materials Marriott Vacations and ILG file with the SEC.


Vistana Owner FAQs

AS A VISTANA SIGNATURE NETWORK™ (VSN) MEMBER, I CAN CONVERT MY VACATION OWNERSHIP INTEREST (VOI) TO SPG® POINTS. WILL THAT CONVERSION BENEFIT STILL BE AVAILABLE IN THE COMBINED LOYALTY PROGRAM?

  • Yes, your ability to convert to SPG points (new term will be simply “points”) will remain intact. All rules associated with the ability to convert including frequency, fees, limitations and deadlines will remain the same when the loyalty programs are merged. Points earned via transactions with Vistana™ Signature Experiences continue to expire in six years.

WHEN CONVERTING MY VOI TO POINTS, WILL I RECEIVE THE SAME AMOUNT OF POINTS?

  • One of the features that is changing as the reward programs combine is hotel redemption values. Standard hotel stays will generally require 3X the points in the combined program, starting in August. To align, you will receive 3X your current conversion amount when converting your VOI, also starting in August.

ARE GOLD PREFERRED LEVEL BENEFITS CHANGING?

  • Please see comparison chart below:
  • CURRENT: GOLD PREFERRED AUGUST: GOLD ELITE
    50% bonus earning (bonus on earned points) 25% bonus earning (bonus on earned points)
    Enhanced room upgrade based on availability Enhanced room upgrade based on availability
    Arrival gift points, Wi-Fi or beverage Arrival gift of up to 500 points (per stay)
    4 p.m. late check-out with guarantee 2 p.m. late check-out based on availability
    No Blackout dates No Blackout dates
      Enhanced Wi-Fi

ARE PLATINUM PREFERRED LEVEL BENEFITS CHANGING?

  • Please see comparison chart below:
  • CURRENT: PLATINUM PREFERRED AUGUST: PLATINUM ELITE
    Stay qualifier waived for 5 Star Elite VSN members Stay qualifier waived for 5 Star Elite VSN members
    50% bonus earning (bonus on earned points) 50% bonus earning (bonus on earned points)
    Enhanced Room Upgrade when available, Including standard suites Enhanced Room Upgrade when available, including standard suites
    72-hour guarantee No longer available
    Arrival gift of points, breakfast or amenity Arrival gift of up to 500/1000 points or breakfast or amenity (varies by brand, some exclusions apply)
    Lounge Access Lounge Access
    No Blackout Dates No Blackout Dates
    P50 Choice: Suite Night Award (SNA) or gift option Annual choice option (5 SNAs or gift option)
    Enhanced Wi-Fi Enhanced Wi-Fi
    4 p.m. check-out 4 p.m. check-out

WHY IS MY SPG ACCOUNT BALANCE BEING ADJUSTED TO 3X THE BALANCE IN AUGUST?

  • This one-time adjustment is part of aligning the point values with Marriott Rewards® points and the new hotel redemption values.

WHAT ELSE IS BEING ADJUSTED?

  • Your earning power is being adjusted. Today Gold and Platinum members earn 3 points per eligible dollar (US$1) spent. In August, all members will earn 10 points per eligible dollar (US$1) spent. 5 points per US$1 on ElementSM, Residence Inn® and TownePlace Suites®.

ARE TRANSFERS TO FREQUENT FLYER ACCOUNTS CHANGING?

  • Yes, please see FAQs on airline partners in the General FAQ section below.

WHAT WILL HAPPEN WITH MY SPG AMERICAN EXPRESS CARD?

  • Please see FAQ’s on co-branded credit cards in the General FAQ section below.

WILL “STAY 4 NIGHTS AND GET THE 5TH NIGHT FREE” STILL BE A BENEFIT WITH HOTEL POINT REDEMPTION?

  • Yes; at every category level (1-8), redeem 4 nights and get the 5th night free (5 nights for the price of 4)

IS THE CATEGORY OF THE RESORT I OWN AT CHANGING?

  • This is under review; we will advise if any changes are determined.

IF I HAVE A MARRIOTT REWARDS ACCOUNT AND AN SPG ACCOUNT SHOULD I LINK THEM?

  • Yes, this will allow you to transfer eligible points between accounts now. In August, it will make combining them into one account easier. After August, the only way to combine point balances is by merging accounts; you will no longer be able to move points back and forth between accounts. When merging accounts, members can decide to move forward with a Marriott account OR with a Starwood account.

SHOULD I TRANSFER MY MARRIOTT REWARDS POINTS INTO MY SPG ACCOUNT PRIOR TO AUGUST SO THAT THOSE POINTS WILL BE MULTIPLIED BY 3?

  • That is not necessary as Marriott Rewards points are currently 3:1 SPG points already.

General FAQs

Any time Rewards or “Rewards Program” is mentioned in these FAQs, it applies to both Marriott Rewards® and The Ritz-Carlton Rewards®.

CAN I EARN POINTS, ELITE NIGHT CREDITS AND RECEIVE SPG BENEFITS DURING STAYS AT HOTELS IN THE REWARDS PORTFOLIO? AND CAN I EARN REWARDS POINTS, ELITE NIGHT CREDITS AND RECEIVE REWARDS BENEFITS FOR STAYS AT HOTELS IN THE SPG PORTFOLIO?

  • Until August, the programs will remain separate: SPG members will continue to earn Points and receive SPG benefits at hotels participating in the SPG program, and Rewards members will earn Rewards points and receive Rewards benefits at hotels participating in that program. You’ll need two accounts—one for each program. In August, Marriott will combine the programs into one, and you’ll be able to seamlessly book, earn points and redeem points. You will need to combine your accounts online prior to arrival at the hotel to receive the benefits from your combined status. You’ll also receive the same earning and Elite status benefits across all 6,500 hotels and 29 hotel brands. See the Member Benefits page for more information.

CAN I SEE MY REWARDS AND SPG INFORMATION IN ONE PLACE ONLINE OR VIA MY APP?

  • Until August, your Rewards and SPG account balances, Elite Night Credits and reservations will remain separate as they are today. Marriott will notify you when you can combine your accounts so that you’ll have a single account with one member number, one login and one profile. In the meantime, log in to Rewards to see activity in that account; log in to SPG to see your account information there.

IN AUGUST, WHEN THE PROGRAMS COME TOGETHER, WHAT WILL HAPPEN TO ANY EXISTING RESERVATIONS I HAVE AT HOTELS IN THE REWARDS OR SPG PORTFOLIOS?

  • All existing reservations are secure and there will be no changes or need to take any action. However, if you have accounts with Rewards and SPG that you choose to combine in August, you will be able to view and manage your existing reservations from that single account. For stays booked with points, if you modify your stay dates after August, you will be subject to the new Free Night Award Chart point values. Extending your stay or shifting your stay dates will result in a recalculation of points required for your reservation.

CAN I BOOK MARRIOTT, THE RITZ-CARLTON AND SPG HOTELS ON THE SAME WEBSITE OR IN THE SAME APP?

  • Not yet, but you will be able to search and book paid and redeemed stays across all 6,500 hotels in August when the programs come together on both Marriott.com, SPG.com and via their apps. Booking direct will also provide access to member-only rates and complimentary Wi-Fi.

HOW WILL I EARN POINTS AS AN SPG MEMBER? WHAT HAPPENS TO MY EXISTING STARPOINTS?

  • In August, Starpoints® will become points and your balance will be multiplied by three during a one-time conversion. Then when you stay at any of our more than 6,500 hotels across 29 hotel brands, you’ll earn 10 points per US$1 spent on eligible hotel charges, except at Element, Residence Inn and TownePlace Suites hotels, where you’ll earn 5 points per eligible US$1.

HOW WILL I EARN POINTS AS A REWARDS MEMBER? WHAT HAPPENS TO MY EXISTING REWARDS POINTS?

  • Your existing Rewards points balance will remain unchanged and starting in August you’ll continue to earn 10 points per US$1 spent on eligible hotel charges and 5 points per eligible US$1 at Element, Residence Inn and TownePlace Suites hotels. Starting in August, eligible hotel charges at all participating brands and hotels will include the room rate and qualifying incidentals charged to your folio.

WHAT IS HAPPENING WITH AIRLINE PARTNERS AND WILL I STILL BE ABLE TO TRANSFER POINTS TO FREQUENT-FLYER MILES?

  • In August members will have access to more airline partners than ever before, with more than 40 total airline partners. This includes new options for Rewards (Virgin Australia, Aegean Airlines, Air New Zealand and more) and new options for SPG (Qantas, JetBlue, Turkish and more). You’ll still be able to transfer points to frequent-flyer miles, and the new ratio will be 3 points for one mile. And, for every 60,000 points transferred to miles, they’ll add a 15,000 point bonus providing you with a total of 25,000 miles in the airline program of your choice.

ARE THERE ANY CHANGES TO THE REWARDSPLUS PROGRAM WITH UNITED MILEAGEPLUS?

  • There are no changes to the United RewardsPlus offering. If you have Platinum Premier Elite status, you will still be able to link and upgrade your United MileagePlus Account to Premier® Silver status. In addition, all members receive bonuses when converting points to United MileagePlus miles and on RewardsPlus Hotel + Air Packages.

ARE THERE ANY CHANGES TO CROSSOVER REWARDS™ WITH DELTA SKYMILES?

ARE THERE ANY CHANGES TO YOUR WORLD REWARDS™ WITH EMIRATES AND EASTERN EXPLORER REWARDS™ WITH CHINA EASTERN?

HAVE ALL THE CHANGES BEEN ANNOUNCED, OR WILL THERE BE MORE?

  • All substantial changes to the program were announced in April and will go into effect in August. If any new changes are made, as always, we’ll make sure to notify our members as soon as possible.

Elite Tiers & Benefits

WHAT WILL MY ELITE STATUS BE IN AUGUST?

  • In August, Marriott will introduce new Elite tiers providing members with the best benefits from the combined programs. Elite levels include Silver Elite (10 nights), Gold Elite (25 nights), Platinum Elite (50 nights), Platinum Premier Elite (75 nights) and Platinum Premier Elite with ambassador (100 nights and $20,000 in qualifying spend). Existing Elite members continue to be Elite and will simply be mapped to a new, but similar tier level (see below) in August. Members who combine Rewards and SPG accounts could also receive a higher Elite tier, as mapping will be based on combined activity starting from January 1, 2018 across Rewards and SPG. Existing Elite members will receive the following status in August:
    • SPG*:
      • Corporate Preferred members and Preferred Guest Plus members receive Silver Elite status.
      • Gold Preferred members receive Gold Elite status.
      • Platinum Preferred members with 50 nights receive Platinum Elite status.
      • Platinum Preferred members with 75 nights receive Platinum Premier Elite status.
      • Platinum Preferred members with 100 nights receive Platinum Premier Elite status with ambassador.
      • Existing SPG Preferred members with 10-24 nights receive Silver Elite status.
    • MARRIOTT REWARDS/THE RITZ-CARLTON REWARDS:
      • Silver Elite members with less than 25 nights receive Silver Elite Status.
      • Silver Elite members with 25 – 49 nights receive Gold Elite Status.
      • Gold Elite members receive Platinum Elite status.
      • Platinum Elite members receive Platinum Premier Elite status.
      • Platinum Elite members with 100 nights and $20k in qualifying spend receive Platinum Premier Elite with ambassador

HOW WILL MY STAYS WITH REWARDS AND SPG BE COUNTED TOWARD MY ELITE STATUS STARTING IN AUGUST?

  • In August, Marriott will notify you when you can combine your accounts. They’ll combine your Rewards and SPG Elite Night Credits from this year and count them toward a singular Elite status recognized equally across all hotels. Elite tiers will be achieved through qualifying nights. However, throughout 2018 they will continue to honor Elite achievement via stays at SPG hotels that occur in 2018. Learn more about Elite status qualification and benefits at our Member Benefits page.

AS AN ELITE MEMBER OF THE REWARDS OR SPG PROGRAM TODAY, HOW WILL MY ROOM-UPGRADE BENEFIT BE AFFECTED?

  • In August, Gold Elite members will have the option to receive an Enhanced Room Upgrade (preferred view, higher floor, newly renovated). Platinum Elite and Platinum Premier Elite members will also have the option to receive an Enhanced Room Upgrade, including Select Suites. All upgrades are based on availability at check-in.

IS COMPLIMENTARY BREAKFAST AVAILABLE FOR PLATINUM ELITE MEMBERS?

  • After 50 nights across the portfolio, members will achieve Platinum Elite status. As part of the Platinum Welcome Gift, members will have the option of choosing points, an amenity or a breakfast offering – options vary by brand, and The Ritz-Carlton, EDITION, Marriott Vacation Club, Gaylord Hotels and Design Hotels do not participate in the breakfast offering option. A breakfast offering is new for Courtyard, AC Hotels by Marriott, Moxy Hotels, Protea Hotels and resorts. Brands that are currently offering lounge access will continue to offer complimentary breakfast as part of the lounge offering.

WHAT IS A SUITE NIGHT AWARD™?

  • Suite Night Awards will be available for Platinum Elite Members who stay 50 nights and Platinum Premier Elite Members who stay 75 nights as an option within their Annual Choice Benefit. A Suite Night Award is a one-night confirmable upgrade to a standard suite or select premium room, depending on the hotel’s availability of those rooms. The number of Suite Night Awards used must match the entire length of stay; it cannot be used for part of a stay (e.g., the first two nights of a five-night stay). Once you request to use your Suite Night Awards for a stay, they’ll check the upgrade availability starting five days prior to arrival and keep checking every day until 2 p.m., hotel local time, on the day before your arrival. They’ll let you know either way if we’re able to confirm the upgrade or not. If it is not available, they’ll return the Suite Night Awards to your account.

WHAT IS AMBASSADOR SERVICE AND HOW WILL I KNOW IF I’VE REACHED THE $20,000 SPEND THRESHOLD TO QUALIFY?

  • Members who achieve the criteria set for ambassador service (100 nights and US$20,000 in qualifying spend every calendar year) are matched with a personal ambassador. This ambassador serves as a single point of contact for all the member’s needs. The personal ambassador can help arrange anything—transportation, sightseeing, restaurant reservations, spa treatments—or help with membership questions. Marriott ambassadors will do their best to get to know their assigned members to understand what means the most to them when traveling, to anticipate their needs and to ensure Marriott hotels are prepared for their arrival. Beginning in August, once you’ve stayed 50 nights at Marriott hotels, your year-to-date spending will appear in your online account so you can easily track your progress toward an ambassador. Marriott will honor ambassador service for members that stay 100 nights at SPG hotels in 2018.

WHAT IS THE YOUR24™ BENEFIT?

  • Your24 is a benefit for Platinum Premier Elite Members with 100 nights and $20,000 in qualifying spend. With Your24, you’ll have the flexibility of choosing your check-in. For example, check in at 9 p.m. and check out 9 p.m. on the day of departure. This service must be requested through your ambassador.

WHAT IS HAPPENING TO LIFETIME STATUS?

  • In August, there will be three Lifetime Elite tiers, each with its own nights and Elite tenure thresholds. Once you achieve a Lifetime Elite tier, you’ll never go below it, and your points will never expire. If you have previously achieved Lifetime Elite status in Rewards or SPG, Marriott will honor that Lifetime Elite status in the new program (see below). In addition, when you combine Rewards and SPG accounts they will combine your lifetime activity across both toward Lifetime Elite status in the new combined program. Members will have until year-end 2018 to complete stays in order to achieve the Lifetime Elite status thresholds to be grandfathered in at the previous thresholds for Rewards or SPG.

    Existing Lifetime Elite members will receive the following status in August:

    • SPG:
      • Lifetime Gold members receive Lifetime Gold Elite status.
      • Lifetime Platinum members receive Lifetime Platinum Elite status.
    • MARRIOTT REWARDS/THE RITZ-CARLTON REWARDS:
      • Lifetime Silver Elite members receive Lifetime Silver Elite status.
      • Lifetime Gold Elite members receive Lifetime Platinum Elite status.
      • Lifetime Platinum Elite members are grandfathered into Lifetime Platinum Premier Elite status.

Co-branded Credit Cards & Benefits

I HAVE A MARRIOTT REWARDS, RITZ-CARLTON REWARDS OR SPG CREDIT CARD; WHAT DO I NEED TO KNOW?

  • You should continue to use your existing card to earn points and enjoy benefits at more than 6,500 hotels and resorts worldwide. If you’ve linked your loyalty accounts, you can transfer points today and redeem for free nights at your choice of 29 distinct brands. You will also continue to earn your existing card benefits until August (see the next FAQ), including Free Night Awards and Elite status if currently provided by your credit card.

COME AUGUST, HOW WILL MY EXISTING CREDIT CARD BENEFITS CHANGE?

  • Some credit cards will have new, enhanced benefits that take effect between August and early 2019. Beginning in August, you’ll be able to earn and redeem points across all participating SPG and Rewards hotels with one loyalty account. If your credit card gives you Elite status, your status will be recognized across all Marriott hotels. If you have an SPG credit card, the rate at which you earn points will change. For more specific details on how your card benefits will change in August, click here. For more information on Elite status for the program, click here.

I HAVE A FREE NIGHT CERTIFICATE FROM A MARRIOTT REWARDS OR RITZ CARLTON REWARDS CREDIT CARD. CAN I USE IT AT AN SPG HOTEL (OR VICE VERSA) AFTER AUGUST?

  • Members may book a redemption reservation with an existing Free Night Certificate under the current terms up until August 2018, even if the arrival date is after August 2018. Starting in August, any outstanding Certificates will be updated from Category-based to points-based values in the new combined redemption chart and may be used for stays at Rewards or SPG hotels up to the points value displayed on your updated Certificate. For example, you will be able to apply a Marriott Rewards Free Night Certificate to an SPG stay, or an SPG Free Night Award to a Marriott Rewards stay. Ritz-Carlton Rewards Free Night Certificates can also be applied to Marriott Rewards and SPG hotels.

CAN I STILL SIGN UP FOR A MARRIOTT REWARDS, RITZ-CARLTON REWARDS OR SPG CREDIT CARD?

  • Absolutely. Marriott Rewards, Ritz-Carlton Rewards and SPG will continue to offer credit cards. However, some credit card benefits are subject to change. You can sign up for whichever credit card is right for you. For more specific details on our credit card options, click here.

WILL YOU BE INTRODUCING ANY NEW CREDIT CARDS IN 2018?

  • Yes, Marriott will be introducing exciting new credit cards later this year. SPG will be launching a new U.S. luxury credit card with American Express. Marriott Rewards will be releasing a new U.S. consumer card with Chase and Visa. For more specific details on the credit card options, click here.

Account Linking for Status Match & Points Transfer

CAN I STILL LINK MY REWARDS AND SPG ACCOUNTS TO GET STATUS MATCH AND TRANSFER POINTS, AND IS THERE A DEADLINE TO DO SO?

  • Yes, you can still link your accounts, get status match and transfer points until August 2018. The sooner you do, the sooner you can receive the benefits of status matching and transferring points across the programs. Starting in August, you will be notified to combine your accounts into a single account with one number, one status and one points balance. See more details regarding linking, status match and points transfer transfer for Marriott Rewards and SPG.

DOES LINKING MY ACCOUNTS COMBINE THEM INTO ONE ACCOUNT WITH ONE POINTS BALANCE AND ONE ELITE NIGHT CREDIT BALANCE?

  • No. For now your accounts are still separate: one for Rewards, one for SPG. Linking creates a connection between them to allow for status matching and points transfer until August. Starting in August, Marriott will notify you when you can combine your SPG and Rewards accounts into a single account. The tiers and benefits offered will be the same and with one account and one points balance, you’ll no longer need to transfer points.

Additional Questions

WHAT SHOULD I DO IF STILL HAVE QUESTIONS ABOUT MY MARRIOTT REWARDS, THE RITZ-CARLTON REWARDS OR SPG ACCOUNT AND RESERVATIONS?

  • Please get in touch with Marriott; they’re here to help:
    • Marriott Rewards: Call Member Support in the U.S. and Canada at 877-267-4370 (toll-free), or locate the nearest Member Support number from their worldwide list.
    • The Ritz-Carlton Rewards: Call Member Support in the U.S. and Canada at 866-922-6882 (toll-free), or locate the nearest Member Support number from their worldwide list.
    • SPG: Call Member Support in the U.S. and Canada at 888-625-4988 (toll-free), or locate the nearest Member Support number from their worldwide list.


As a result of the merger, what is changing with the SPG® and Marriott Rewards® loyalty programs?

  • Both loyalty programs (including Ritz-Carlton Rewards®) will continue to operate as separate entities for some time. However, to take advantage of the best of both programs, members can now link their SPG and Marriott Rewards accounts, transfer points earned during hotel stays between accounts and receive highest status level match across accounts.

How does this affect Vistana Owners’ SPG membership?

  • Vistana Owners will retain their existing SPG Gold- or Platinum-level status, Starpoints® balance and SPG reservations. Vistana Owners will continue to be able to convert their StarOptions® into Starpoints as they do today. Starpoints associated with ownership of a Vistana Signature Experiences interest or converted from StarOptions must remain in an SPG account and may only be redeemed at SPG-affiliated hotels.

Will SPG members continue to earn Starpoints and receive SPG benefits during stays at participating SPG hotels?

  • Yes. SPG members will continue to earn eligible Starpoints and receive benefits from participating SPG hotels. SPG members who also join (or are already members of) Marriott Rewards will receive applicable benefits at participating Marriott hotels. Members will only get points and benefits at a hotel if they are enrolled in the program in which that hotel participates.

Will a Vistana Owner staying at a Vistana resort continue to earn Starpoints on applicable resort purchases? If so, will those Starpoints earned be transferrable to a Marriott Rewards account?

  • Yes. A Vistana Owner staying at a Vistana resort will continue to earn Starpoints on applicable resort purchases. The Starpoints earned during their stay will be transferrable to a Marriott Rewards account.

How do members link accounts?

  • SPG members can learn how to link their accounts at spg.com, marriott.com or ritzcarlton.com. While linking accounts won’t create one account, it is the first step to matching status across programs and the ability to transfer points between accounts.

What is matching status?

  • After linking accounts, a member’s highest status in the SPG or Marriott Rewards (including Ritz-Carlton Rewards) program will be applied across both programs. For example, if a member is Platinum in SPG and Silver Elite in Marriott Rewards, he or she will now be Platinum in both programs.

How do SPG members transfer points between SPG and Marriott Rewards accounts?

  • Once the SPG and Marriott Rewards accounts are linked, members should log in to their online account at spg.com, marriott.com or ritzcarlton.com and follow the easy steps to initiate the transfer. Currently, transferring of points may only be done online.

Can members use transferred SPG and Marriott Rewards points for any redemption option?

  • Yes. Members can use points eligible for transfer toward any redemption opportunity in both programs. Here are some of the ways they can use their transferred points:

    • Complimentary nights at any SPG or Marriott Rewards participating hotels
    • Mix Cash & Points for their stays
    • Brand-name merchandise and gift cards
    • Once-in-a-lifetime member experiences
    • Charitable donations and more

Will SPG instant redemption still be available to use during SPG hotel stays?

  • Yes. SPG members will continue to redeem Starpoints for Instant Awards® at participating SPG hotels and resorts.

Will anything change with the credit card associated with SPG?

  • SPG credit card holders can keep using their cards as they do today. The SPG card will continue to link to the SPG program and will continue to accumulate points as it does today.


What is Interval Leisure Group (ILG)?

  • Interval Leisure Group (ILG) (NASDAQ: IILG) is a leading provider of professionally delivered vacation experiences and the exclusive global licensee for the Hyatt®, Westin®, and Sheraton® brands in vacation ownership.
  • ILG’s operating businesses include Aqua-Aston Hospitality, Hyatt Vacation Ownership, Interval International, Trading Places International, Vacation Resorts International, VRI Europe, and Vistana Signature Experiences.
  • Headquartered in Miami, Fla., ILG has offices in 16 countries and approximately 10,000 employees. For more information, visit www.iilg.com.

What is VistanaTM Signature Experiences, Inc.?

  • Vistana Signature Experiences is the name of our new company, (formerly Starwood Vacation Ownership), which provides leisure opportunities that best fit the needs of today’s travelers, and is the exclusive provider of Westin® and Sheraton® vacation ownership through the Vistana Signature NetworkTM

Does Vistana Signature NetworkTM replace Starwood Vacation Network?

  • Yes. The Vistana Signature NetworkTM (formerly Starwood Vacation Network) gives travelers access to our collection of villa resorts, as well as the freedom to explore more than 1,300 hotels and resorts in nearly 100 countries through Gold-level status in the Starwood Preferred Guest® program.

Are Starwood Preferred Guest benefits changing?

  • Starwood Preferred Guest benefits do not change as a result of this transaction. You will continue to receive the same valuable benefits, award-winning branded experiences and preferred access to the industry-leading SPG program that you’ve come to know and expect. Current reservation guidelines and fees, exchange rules, reservation rights, and exchange privileges through the Vistana Signature NetworkTM, Interval International and other current exchange options remain the same.

Will my resort continue to be operated as a Westin or Sheraton brand?

  • Yes. A long-term license agreement is in place to ensure Vistana continues to be the exclusive provider of vacation ownership for the renowned Westin and Sheraton brands as well as our SPG affiliation, ensuring no disruption for Owners.

What are Westin Vacation Club and Sheraton Vacation Club?

  • Westin Vacation Club and Sheraton Vacation Club are the collection of stylishly designed villa resorts, operated by Vistana Signature Experiences under the Westin and Sheraton brands. These are not new products. They are simply how we refer to our group of Westin- and Sheraton-branded villa resorts.

Will my exchange company affiliation remain the same?

  • Yes. You and your HOA continue to have the same exchange company affiliation agreement you had prior to the merger with ILG.

Will the mortgage process remain the same?

  • Yes. The mortgage process remains the same. If you make your mortgage payment by credit card or ACH, that will continue; if you mail in your mortgage payment the address is the same. All of our mortgage and customer-service phone numbers will also remain the same.

Will my existing reservations remain the same for my upcoming vacations?

  • Yes. All confirmed reservations remain unchanged.

Will I continue to use the same websites and telephone numbers I have to contact Vistana?

  • Our telephone numbers remain the same, but our website has changed. Starwoodvacationnetwork.com has officially changed to vistana.com. Please visit vistana.com regularly for important information regarding your ownership as well as for planning for your next vacation.


What is a Form 10 filing and why is it an important step in the spin-off process?

  • A Form 10, also known as a General Form for Registration of Securities, is a filing with the Securities and Exchange Commission (SEC) that provides information and registers a security for trading on a U.S. exchange.
  • This is an important step in the process for the planned spin-off of Starwood’s vacation ownership business, because the Form 10 includes additional information that potential investors can refer to when they evaluate the company and its growth plans.
  • The spin-off is expected to be completed in the fourth quarter of 2015, and additional updates to the Form 10 filing will be made prior to completion of the transaction.

Why is SVO changing its name?

  • Following its spin-off from Starwood, SVO will become a stand-alone publicly traded company with its own unique corporate identity and its own unique future—one that will allow us to continue to operate as we do today while remaining flexible enough to take advantage of future opportunities.
  • We recognized the opportunity to create an identity that complements the strength of Westin, Sheraton and the SPG program—all of which resonate and connect with our Owners and Guests.

Why was Vistana Signature Experiences selected as the new Company name?

  • This new yet familiar name builds on our 35 years of experience in the vacation ownership business and a recognized reputation for excellence. It also represents the exciting opportunities that exist for our Associates, Owners, Guests and Investors.
  • More than a reflection of our enduring history, “Vistana” captures the essence of who we are—a forward-looking company empowering travelers to expand their horizons and see the world in new and unexpected ways.
  • “Signature Experiences” speaks to what our Customers expect from us—personalized travel experiences that are unique and memorable—as unique as their own signature.

How does the new logo represent the Company?

  • Our new logo projects a sophisticated and contemporary look.
  • It features a cluster of brightly colored stars, evoking the constellations that have enabled travelers to navigate the world for centuries.
  • These stars also allude to our distinctive collection of world-class resorts and our exclusive relationship for vacation ownership with the iconic Westin® and Sheraton® brands.

What was the process to select the new name?

  • A disciplined, purposeful and extensive selection process took place over the course of several months.
  • Numerous names were considered, each carefully evaluated for its ability to encompass our unique collection of products and services, instill confidence in our Customers and Associates, and become a platform for future growth opportunities.
  • One name stood out above the rest. An authentic name with an exceptional reputation that’s reflective of our 35-year track record of success.

What is the start date for using Vistana Signature Experiences?

  • The new corporate identity will take effect immediately upon completion of the spin-off when our organization becomes an independent publicly traded company, which is expected to be completed in the fourth quarter of 2015.
  • We will continue to operate as Starwood Vacation Ownership until that time.

Who can I contact regarding questions and/or reservations associated with my Ownership?

  • For all inquiries related to your ownership, please contact Owner Services at 800-847-8262.
  • For spin-off related inquiries about the Form 10 filing, investing, stock or other financial matters, please contact Stephen Pettibone in Investor Relations at 203-351-3500 or [email protected]