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Terms & Conditions

REDEEMING STAROPTIONS FOR CRUISE TERMS AND CONDITIONS

These StarOptions® Redemption for Cruise Terms and Conditions (the “Terms and Conditions”) set forth the legally binding agreement between Vistana™ Signature Experiences, Inc. (“Sponsor”) and each “Participant.” Please thoroughly review these Terms and Conditions. You must also comply with all applicable cruise line terms and conditions, and policies and procedures, as made available by the cruise line (“Cruise Line Terms”). It is your sole responsibility to inform your traveling companion(s) and guests of the contents of these Terms and Conditions. The terms and conditions of purchase imposed by any third party providing programs or services directly to you shall apply. By purchasing a cruise (including related travel) through this Sponsor offer you agree to be bound by these Terms and Conditions, the Cruise Line Terms, the terms and conditions of Vistana Signature Network™ (“VSN”) membership, and terms and conditions of purchase imposed by any third party providing programs or services directly to you.

ELIGIBILITY

  1. Participants must be VSN members with sufficient available Use Rights to participate in the cruise offer. Restricted or banked StarOptions and Vacation Ownership Interests (“VOIs”) purchased through an unauthorized resale agent or HOA resale offer, or VOIs not enrolled in the VSN, or Bonus StarOptions are not eligible for this offer.
  2. Only eligible VOIs with Use Rights in the year of or the year after the cruise booking transaction date are eligible. Multiple eligible VOIs may be combined and applied toward a cruise booking.
  3. Cruise bookings can be requested and booked as early as January prior to the Use Year and no later than October 1 of the Use Year of the VOI being used toward a cruise for VSN members.
  4. Participants must be 21 years of age or older. Guests under the age of 21 must be accompanied in the same cabin by a parent, relative, or guardian 25 years old or older. Most cruise lines have specific age restrictions for infants, as well as pregnancy restrictions. Please consult the Cruise Line Terms when booking a cruise.

RESERVATIONS

  1. Cruise bookings are on a first-come, first-served basis based on availability.
  2. Cruise reservations may be funded fully with StarOptions or with established StarOptions + cash required based on VSN membership tier, sailing itinerary, and stateroom category with base fare based on double occupancy and include port charges and taxes only.
  3. Reserving a cruise is a final transaction and StarOptions cannot be reinstated for use for any purpose, including, without limitation, a Home Resort reservation, a Network Float Period reservation, StarOptions Banking, conversion to Marriott Bonvoy™ Points, external exchange, or listing for rental.
  4. Rates are based on double occupancy. Participants must have a minimum eligible StarOptions balance of 60,000 and an annual maximum balance of 200,000 StarOptions. (VSN Elite members have higher annual maximums of 300,000 for 3-Star, 400,000 for 4-Star, and 500,000 for 5-Star.) All offers are subject to availability, and capacity controls may apply.
  5. Reserving multiple staterooms for a cruise (same sailing date and itinerary) and reserving multiple cruises within a year is permissible up to annual StarOptions maximums.
  6. Reservations must be confirmed in writing by Sponsor or its designee (“Booking Confirmation/Cruise Receipt”). This document will be sent to you within two weeks of the booking date. You must receive a Booking Confirmation/Cruise Receipt before arriving at the applicable ship. Passengers’ names must accurately reflect their complete legal names as they appear on their respective proof of citizenship documents. It is your sole responsibility to review and verify all information on the Booking Confirmation/Cruise Receipt for accuracy and completeness, and check the spelling of all names carefully. Notify Sponsor immediately if any changes or corrections are needed. Failure to do so constitutes acceptance of the information contained on the Booking Confirmation/Cruise Receipt as accurate.
  7. Changes made to cruise reservations by the passenger are subject to change/penalty fee. The amount of this fee may vary by cruise line.

VSN MEMBERS

  1. StarOptions may be used toward new cruise bookings only and cannot be applied toward a previously booked cruise. In addition, StarOptions may not be applied toward spa treatments, beverages, alcoholic beverages, specialty dining, prepaid gratuities, casino gambling, shopping, organized tours, babysitting, or other fees as determined by VSN.
  2. Cruise bookings may be reserved for a third party and may not be used for any commercial purpose, sold, transferred, bartered, or exchanged for any other considerations.
  3. Cruise bookings are not eligible to earn Marriott Bonvoy Points or Marriott Bonvoy benefits.
  4. VOI Upgrade Transaction: Participant understands and agrees that he or she may only keep a cruise reservation for the VOI if the reservation is based upon the current year occupancy of the VOI and only if all maintenance fees and taxes for the VOI have been paid. Any cruise reservation based upon future year occupancy of the VOI will be canceled.

FEES

  1. Any additional cruise payments required that are not funded with StarOptions which are not received by its due date will result in your reservation being canceled and you may be responsible for any applicable cancellation penalties or reinstatement fees.
  2. Transaction fees apply and are charged at the time of booking and may vary by VSN Elite membership tier.
  3. All fees, association assessments, network dues, and taxes associated with the VOI(s) must be paid in full at the time of the cruise booking.
  4. Final payments will automatically be charged to the first credit card provided for deposit on the final payment due date as stated on your confirmation or invoice. If you wish to charge your final payment to a different credit card you must contact our cruise department before the final payment due date.

EXCLUSIONS

  1. Ground/Air transportation and travel insurance are not included in cruise booking and are at the expense of the Participants.
  2. Onboard services including, without limitation, spa treatments, beverages, alcoholic beverages, casino gambling, shopping, organized tours, babysitting, optional specialty dining packages, and prepaid gratuities are not included and are at the Owner’s expense and shall be paid directly to the cruise line. All prices may not be available at time of booking. All information is subject to change without notice.
  3. Specific cruise lines may be excluded at the discretion of Sponsor at any time.

CANCELLATIONS

  1. Cancellations must be made through a Cruise Specialist by calling 844-840-1581 or 407-903-4455 and are subject to the applicable cancellation policy. Additional cancellation penalties by the cruise line may apply to the cancellation of onboard services as set forth by the Cruise Line Terms.
  2. Cruise line policies may treat name changes and departure date changes as cancellations.
  3. Neither the Sponsor nor its booking agent, Worldwide Vacation & Travel, Inc.* (“Booking Agent”) is responsible for the reimbursement of fees or penalties that may be incurred or forfeited as the result of cancellation of a cruise.
  4. Reserving a cruise is a final transaction and StarOptions cannot be reinstated for any purpose, including, without limitation, a Home Resort reservation, a Network Float Period reservation, StarOptions Banking, conversion to points with the Marriott Bonvoy program, external exchange, or rental.
  5. In addition, any cash portion of Participant’s payment for a cruise will be subject to the Cruise Lines Terms which vary by cruise line and may be subject to penalty upon cancellation.
  6. Cancellation will be effective as of the date of receipt of the request. It is the Participant’s responsibility to ensure receipt of cancellation request. Be advised that Sponsor and its Booking Agent, as the cruise administrator, forwards your payment for your cruise to the cruise line or other supplier. If for any reason you should cancel your cruise booking, your refund (less applicable penalties) will be returned to you by Sponsor’s Booking Agent, as cruise administrator, only when and to the extent Booking Agent receives a refund from the cruise line or other supplier. This refund may take up to six (6) to eight (8) weeks from the cancellation date.

GENERAL

  1. You may be subject to additional terms and conditions as set forth by the Cruise Line Terms.
  2. All travelers must have in their possession proper documentation required by the United States and any foreign port visited. The names on the Booking Confirmation/Cruise Receipt must match such documentation exactly. Travelers are advised to consult with the appropriate governmental agencies and embassies to determine what documentation will be required for them and their guests prior to departure. Neither Sponsor nor its Booking Agent assumes any responsibility for advising travelers of immigration requirements. No refund will be issued if you fail to bring proper documentation and you will not be allowed to board the ship.
  3. Sponsor reserves the right to change the terms and conditions, as well as supplement, terminate or extend the cruise offer at any time without notice.

TRAVEL INSURANCE

  1. Travel insurance is available through a third-party provider. Information about travel insurance is available at etravelprotection.com/wvt. For cruises, insurance may be purchased any time up until 24 hours prior to departure. Air travel insurance may be purchased any time up to 24 hours prior to departure. Other restrictions may apply to the purchase of travel insurance under certain circumstances.
  2. Travel insurance premiums are nonrefundable and generally will not cover preexisting conditions.
  3. To file a claim for any insurance coverage purchased, please contact Allianz Global Assistance at 888-427-5047.

LIMITATION OF LIABILITY

NEITHER SPONSOR NOR ITS BOOKING AGENT SHALL BE LIABLE FOR AND DOES NOT ASSUME ANY LIABILITY OR RESPONSIBILITY FOR ANY LOSS, DAMAGE, DELAY, DEATH, OR INJURY TO PERSON OR PROPERTY ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) OF THE CRUISE LINE OR OTHER SUPPLIERS, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. SPONSOR’S LIABILITY FOR ANY CLAIM ARISING FROM OR AS A RESULT OF THE ACTS OR OMISSIONS AND/OR REPRESENTATIONS (WHETHER ORAL OR WRITTEN) OF SPONSOR WILL BE LIMITED TO THE FEES PAID BY YOU TO SPONSOR FOR THE CRUISE. IN NO EVENT WILL SPONSOR BE LIABLE FOR SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES EVEN IF NOTIFIED OF THE POSSIBILITY OF SAME. THIS LIMITATION SHALL ALSO APPLY TO SPONSOR, BOOKING AGENT, OR ANY OF THEIR RESPECTIVE AFFILIATED COMPANIES, SUCCESSORS, ASSIGNS, AND AGENTS.

* Booking Agent is a registered seller of travel in the following states: California: Seller of Travel Registration No. 2030985-50. (Registration as a Seller of Travel in California does not constitute approval by the State of California). Iowa: Travel Agency Registration Number 837. Washington: Seller of Travel Registration No. 601 765 244. Florida: Booking Agent is exempt from registration as a Seller of Travel in Florida (ST-10224). The law of California and Washington requires certain sellers of travel to have a trust account or bond. Booking Agent has bonds issued by Fidelity and Deposit Company of Maryland in the amount of $50,000 each in the State of California and the State of Washington. Booking Agent does not participate in the Travel Consumer Restitution Fund in California. Disclosures: Washington. If transportation or other services are cancelled by Booking Agent, all sums paid to Booking Agent for services not performed in accordance with the contract between Booking Agent and the purchaser will be refunded within thirty days of the receiving the funds from the vendor with whom the services were arranged, or if the funds were not sent to the vendor, the funds shall be returned within fourteen days after cancellation by Booking Agent to the purchaser unless the purchaser requests the seller of travel to apply the money to another travel product and/or date. California. Booking Agent is not a participant in the California Travel Consumer Restitution Fund. This transaction is not covered by the California Travel Consumer Restitution Fund. You are not eligible to file a claim against that fund in the event of Booking Agent’s default. Upon cancellation of the transportation or travel services where the passenger is not at fault and has not canceled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the passenger, all sums paid to Booking Agent for services not provided will be promptly paid to the passenger, unless the passenger advises Booking Agent in writing, after cancellation. This provision does not apply where Booking Agent has remitted the payment to another registered wholesale seller of travel or a carrier, without obtaining a refund, and where the wholesaler or provider defaults in providing the agreed-upon transportation or service. In this situation, Booking Agent will provide the passenger with a written statement accompanied by bank records establishing the disbursement of the payment, and if disbursed to a wholesale seller of travel, proof of current registration of that wholesaler.