Owner Terms & Conditions Expand All Tabs

This resort is committed to making our facilities, amenities and services accessible to guests with disabilities. Please contact Owner Services with questions or to place requests for handicapped accessible accommodations.

Guests must be 21 years or older with photo identification to check in.

Alcoholic beverage service is restricted to those 18 years or older with valid photo identification.

The endless amenities at Atlantis, Paradise Island are available to all Owners and guests of Harborside Resort at Atlantis to enjoy. When you desire a little quiet and relaxation, you can return to Harborside Resort at Atlantis where the amenities are available only to Owners and guests of the villa resort.

Please note the pools at Harborside Resort at Atlantis and the pools and beaches at Atlantis, Paradise Island close at 6 p.m. during the winter and 7 p.m. in the summer. Also, pools and restaurants at Atlantis, Paradise Island close on a rotating schedule. Please check with the Concierge prior to arrival about potential closures during your stay.

Vistana Signature Network™ (VSN) reservations made during the Home Resort Reservation Period or the VSN Float Period are subject to the following cancellation policy and may be canceled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions^® or Home Options for further use.

Reservations may be canceled 61 days or more prior to arrival with no cancellation fee or Usage Restriction.

Reservations made 60 days or less prior to arrival may be canceled through the following day after making the reservation (before the end of hours of operation, Eastern time) with no cancellation fee or Usage Restriction. After this grace period passes, cancellations and modifications to the reservation — including changes to the arrival or departure date or to Villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) — will incur cancellation fees. Subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or loyalty points conversion.

Cancellation Fees:

• 60 days–8 days: $50 cancellation fee
• 7 days or less: $75 cancellation fee

Reservations not affiliated with the Vistana Signature Network may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange Guests should contact their external exchange company for the applicable cancellation policy.

The resort is unable to cash personal checks, but can cash travelers checks. Please check with the Concierge for local banks or ATM locations on property.

The Diamond Lane makes check-in a breeze. To provide a smooth, quick and easy check-in experience for you, we invite you to fill out our Diamond Lane check-in form. Submit it at least seven days prior to your scheduled and confirmed arrival date, and we’ll be better prepared to welcome you to the resort.

We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities.

Consecutive reservations may require moving villas from stay to stay. Reservations will be placed in the Villa type listed on your confirmation. Please make arrangements with the Front Desk for assistance with your luggage on the day that your new reservation begins.

Owners, is someone else enjoying your villa or do you need to make other changes to your reservation? Be sure to contact Owner Services and provide your guest’s name prior to their arrival to authorize their check-in or any other modification to your reservation. Rental by a VSN Owner of units reserved using StarOptions (other than a vacation period at your Home Resort) is prohibited. Violation may result in the suspension of an Owner’s right to reserve within VSN until compliant. External exchange guests should contact their external exchange company to obtain a guest certificate if someone else will be checking in. Please also let us know if you’re checking in after your scheduled arrival date, so we can plan properly.

For security purposes, keys will only be given to the name on the reservation. You will be asked to provide a valid government or state-issued photo ID at check in.

The on-site Concierge is available to assist you with all of your vacation planning needs, including arranging area excursions and activities, providing airport transportation information, as well as restaurant recommendations and reservations.

Dining plans are offered through Atlantis, Paradise Island and must be purchased at least three days prior to your arrival at Harborside Resort at Atlantis. The Concierge can assist you with the purchase of a dining plan. Information and pricing for dining plans and individual restaurants can be found here*. Contact the Concierge via email or by phone at 321-248-4589.

* Meal plans may not be available during holiday periods. Meal plan prices are subject to change without notice.

Please note that the food and beverage outlets at Atlantis operate cashless. The resort will authorize an initial credit card deposit equal to $100 per day at check-in. Additional authorizations will be obtained as required throughout the stay.

If you are traveling with children, we are happy to provide you with cribs and high chairs upon request. These items are limited in supply and therefore not guaranteed. Charges may apply.

Effective Jan. 1, 2018, Harborside Resort at Atlantis no longer offers rollaway beds in any villa or phase. Each villa is equipped with a sleeper sofa that may be utilized for Guests.

To make arrangements, please call Owner Services up to 24 hours in advance of your arrival. External exchange guests should contact the resort directly. The resort will make every effort to fulfill your requests, but requests are subject to availability and therefore not guaranteed.

Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, special requests that have been fulfilled will not be confirmed prior to the check-in process on the day of arrival.

Harborside Resort at Atlantis offers cocktails and light meals such as burgers, steaks and salads at The Pointe Restaurant & Bar. As a guest at Harborside Resort at Atlantis, you may also choose to enjoy the array of dining options* at Atlantis, Paradise Island.

Dining plans are offered through Atlantis, Paradise Island and must be purchased at least three days prior to your arrival at Harborside Resort at Atlantis. The Concierge can assist you with the purchase of a dining plan. Information and pricing for dining plans and individual restaurants can be found here*. Contact the Concierge via email or by phone at 321-248-4589.

Should you check out prior to your confirmed departure date, the unused portion of your reservation will be forfeited. StarOptions are not refunded for late arrival or early departure. External exchange guests should contact their external exchange company for information on early departure.

Seven nights or more: For your comfort, your villa will receive a restorative mid-week refresher if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. This will also apply to external exchange guests.

Less than seven nights: Midweek service is not provided for stays less than seven nights.

Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply.

Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single Vacation Ownership Interest.

Internet access is available in your villa and throughout the resort (fees apply). Please note that if you have reserved a lockoff villa, the fee is assessed for each side of the lockoff where the Internet is accessed. Contact the resort directly for current Internet fees.

The Business Center also offers internet, computer, printing and faxing services (fees apply).

To mail items to Harborside Resort at Atlantis, please use the following address:

Harborside Resort at Atlantis

Attention: Guest Name

Paradise Island

One Casino Drive

P.O. Box N-4777

Nassau, Bahamas

Self-parking is available at the resort.

To ensure your comfort and safety, and to maintain the quality of your villa, our vacation ownership resort does not permit pets on resort grounds or in the villas, with the exception of trained service animals with proper documentation. Please contact the resort directly for details on the required documentation prior to travel.

The Harborside Resort at Atlantis courtesy shuttle service runs every 15 minutes from 8 a.m. to midnight daily, with continuous service between Harborside Resort at Atlantis, Coral Towers, Royal Towers and The Cove Atlantis. The Royal Towers shuttle service continues until 2 a.m. Owners and guests who require an accessible shuttle should advise the Concierge to contact the shuttle driver one hour prior to desired pick up time.

The Atlantis courtesy shuttle service runs 24 hours a day, with continuous service between Atlantis Royal Tower, Beach Tower, Coral Tower, as well as Ocean Club Golf Course every 30 minutes.

Smoking is prohibited inside your assigned Vacation Ownership Unit, but you may smoke in the patio and balcony areas. Owners who violate this rule are subject to additional cleaning charges as determined by the board.

The current charge for smoking in a villa is $250.

Atlantis has Special Events planned throughout the year at its many venues, including the signature Battle 4 Atlantis NCAA basketball tournament, held each November. Plan a special night out at the Jokers Wild Comedy Club or ante up at one of the special events in the casinos.

Check the Site prior to travel for the latest information. Advanced ticket purchase is recommended.

Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process. The resort will make every effort to fulfill your other requests, but requests are subject to availability and therefore not guaranteed. We are unable to accept special requests for phase, view or specific villa number location. Other special requests should be placed directly with the resort 24 hours or more in advance of your arrival. Changes to the arrival or departure date or to villa type will result in a loss of priority for fulfilling special requests.

Marriott Bonvoy™ Points benefits are not available at this resort.

Lynden Pindling International Airport (formerly Nassau International Airport) is approximately 13 miles from Atlantis, and a taxi is the easiest form of transportation from the airport to the resort. If you desire other transportation options, the Concierge is happy to provide the contact information for other reputable transportation vendors.