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Owner Terms & Conditions Expand All Tabs

Expand All Tabs

View current COVID-19 Information and Property Updates.

Please continue to check back here before you travel for the most updated information that may affect your stay.

Be sure to check back here and with the resort Concierge for special events during your next stay.

We are committed to making our facilities, amenities and services accessible to Guests with disabilities. Accessibility features in your villa are guaranteed only if confirmed during the reservation process and indicated on your confirmation.

Guests must be 18 years or older with photo identification to check in.

Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.

Sheraton Steamboat Resort Villas offers an array of amenities, including whirlpool spas, outdoor swimming pool, poolside fire pits and spa facilities. Some amenities are open seasonally.

Vistana Signature Network™ (VSN) reservations made during the Home Resort Reservation Period or the VSN Float Period are subject to the following cancellation policy and may be canceled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions® or Home Options for further use.

Reservations may be canceled 61 days or more prior to arrival with no cancellation fee or Usage Restriction.

Reservations made 60 days or less prior to arrival may be canceled through the following day after making the reservation (before the end of hours of operation, Eastern time) with no cancellation fee or Usage Restriction. After this grace period passes, cancellations and modifications to the reservation — including changes to the arrival or departure date or to Villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) — will incur cancellation fees. Subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or loyalty points conversion.

Cancellation Fees:

  • 60 days–8 days: $50 cancellation fee
  • 7 days or less: $75 cancellation fee

Reservations not affiliated with the Vistana Signature Network may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange Guests should contact their external exchange company for the applicable cancellation policy.

Check cashing services are not available at the resort.

We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive and store your bags while you enjoy the surrounding resort facilities.

Consecutive reservations may require moving villas from stay to stay. Reservations will be placed in the Villa type listed on your confirmation. Please make arrangements with the Front Desk for assistance with your luggage on the day that your new reservation begins.

Owners, is someone else enjoying your villa or do you need to make other changes to your reservation? Be sure to contact Owner Services and provide your Guest’s name prior to their arrival to authorize their check-in or any other modification to your reservation. Rental by a VSN Owner of units reserved using StarOptions (other than a vacation period at your Home Resort) is prohibited. Violation may result in the suspension of an Owner’s right to reserve within the VSN until compliant. External exchange Guests should contact their external exchange company to obtain a Guest certificate if someone else will be checking in. Please also let us know if you’re checking in after your scheduled arrival date, so we can plan properly.

For security purposes, keys will only be given to the name on the reservation. You will be asked to provide a valid government or state-issued photo ID at check-in.

Debit and credit cards will be authorized at check-in for an amount to cover incidentals. The authorization will hold the funds until check-out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution, and the resort will not be responsible for any resulting fees or charges.

If you are traveling with children, we are happy to provide you with cribs and high chairs upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, please call Owner Services up to 24 hours in advance of your arrival. External exchange Guests, please contact the resort directly.

Rollaway beds are not available at Sheraton Steamboat Resort Villas.

Should you check out prior to your confirmed departure date, the unused portion of your reservation will be forfeited. StarOptions are not refunded for late arrival or early departure. External exchange Guests should contact their external exchange company for information on early departure.

7 nights or more: Your villa will receive a midweek housekeeping service if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. This will also apply to external exchange Guests.

Less than 7 nights: Midweek service is not provided for stays less than seven nights.

Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply.

Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single ownership interest.

Complimentary internet access is available in your villa and throughout the resort. The Business Center also offers internet, computer, printing, and faxing services (fees apply).

To mail FedEx and UPS items to the resort, please use the following address:
Sheraton Steamboat Resort Villas
Attention: Guest Name
2200 Village Inn Court
Steamboat Springs, CO 80477

To mail USPS, please use the following address:
Sheraton Steamboat Resort Villas
Attention: Guest Name
P.O. Box 774808
Steamboat Springs, CO 80477

Check with the Front Desk upon check-in to obtain any items you have shipped prior to arrival.

There is ample valet and self-parking available at the resort. Self-parking is complimentary for Owners and external exchange Guests; daily fees apply for valet parking. Oversized vehicles, boats and trailers cannot be parked at the resort. To ask about current parking fees or to arrange for alternate local parking, please contact the resort directly at 970-879-2220.

To ensure your comfort and safety, and to maintain the quality of your villa, our vacation ownership resorts do not allow pets on the resort grounds or in the villas, with the exception of service animals that may be covered under the Americans with Disabilities Act.

Sheraton Steamboat Resort Villas is a completely smoke-free resort. Smoking of any kind (including electronic cigarettes) is prohibited. If signs of smoking are detected, then a $500 fee may be applied to your folio.

Relax and reconnect at the Rocky Mountain Day Spa, a tranquil haven including six treatment rooms with a rainforest shower. The couple’s room houses side-by-side massage beds and a sliding glass door with views of the scenic ski area. We also have a restorative Vichy shower and steam room along with a full service hair and nail salon. Settle in and select from our menu of customizable massages, facials, body treatments, waxing, and nail services, as well as hair and makeup treatments.

Spa reservations should be made at least 24 hours in advance, although walk-ins will be accommodated when possible. Hours of operation vary seasonally.

Please note that we have a four-hour cancellation policy. No-shows or cancellations made less than four hours prior to a treatment will result in a fee equal to the full amount of the scheduled service. Services may not be charged to villas.

To schedule your spa experience, please call 970-871-6111.

Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process.

Changes to the arrival or departure date or to villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) will result in a loss of priority for fulfilling special requests.

Please note, for floating villa Owners, reservations confirmed during the Home Resort Reservation Period do not guarantee specific view, floor or villa number assignment. Additionally, reservations made through Vistana Signature Experiences do not guarantee view, floor or villa number assignment, even for Home Resort Owners.

Marriott Bonvoy™ Points may be earned for qualified charges at the resort. As a villa property, we are unable to offer select Marriott Bonvoy™ Member benefits for ownership reservations, including complimentary room upgrades, Suite Night Awards™, priority late check-out, Your24™, and Gold Elite and Platinum Elite welcome gifts.

Please note that the information contained on this page is subject to change without prior notice.