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Owner Terms & Conditions Expand All Tabs

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View current COVID-19 Information and Property Updates.

Resort Maintenance projects — throughout 2021

Sheraton Vistana Resort has various resort improvement and maintenance projects planned throughout the year:

  • April–May: The Cascades Pool and pool deck will close for approximately four weeks for resurfacing and filtration equipment replacement. The six other pools will remain open.
  • June–November: The Lakes phase will undergo an elevator modernization project. Elevators in the affected buildings will be be unavailable during this time.
  • August–October: The Falls phase will undergo a villa interior renovation to implement a new design package.
  • September: The Falls pool will close for renovation and resurfacing. The six other pools will remain open.
  • October–December: The Spas and Palms phases will undergo a roof replacement project. Affected buildings will be closed one at a time.

Continue to check back as additional information will be posted as renovation schedules are finalized. Please note that these dates are tentative and may change as required.


If your vacation falls during a national holiday or major sporting event, visit the resort Concierge to find out about related special events that may be occurring during your stay.


We are committed to making our facilities, amenities and services accessible to guests with disabilities. Accessibility features in your villa are guaranteed only if confirmed during the reservation process.


Activity Calendar Remember to pick up your Activity Calendar at check-in for a complete listing of the resort activities. Join the FUN Team for the Vacation Celebration Party, our weekly high-energy poolside party featuring music, dancing and signature game shows like Name That Tune. Celebrate with us on Mondays at the Cascades Pool. Please check the Activity Calendar for the start time.
Be sure to check the Activity Calendar for special events and activities that are scheduled during your vacation.
In & Out Escape Game Experience the thrill of an escape game right here at Sheraton Vistana Resort. Play with family and friends. Solve puzzles, crack codes and unscramble brain teasers. All the fun is located next to the Tacky Tiki Grill in the Fountains Recreation Center. Space is limited, so reserve online at vistana.com/escape-game or call 407-465-3861 for hours and more. Book early to get the game time you want. Just $25 per player!
Animal Trax Mini Golf Come try out the 18-hole miniature golf course built around the natural flora and fauna of Florida! Discover our state animals, reptiles and mammals uniquely highlighted on each hole. We have Owner discounts for one round or even our weekly passes to play as much as you and your family can fit into a week. Stop by the Main Activity Center to learn more.


Guests must be 18 years or older with photo identification to reserve a room.


Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.


For your convenience, attraction tickets are available for sale at the resort’s reception center, including Universal Studios Florida®, Walt Disney World® Resort, Magic Kingdom® Park, Epcot®, Disney’s Hollywood Studios®, Disney’s Animal Kingdom® Theme Park, SeaWorld® Orlando and many others. Please visit your On-Site Concierge to purchase attraction tickets and avoid the lines at the theme parks and attractions. To assist you with getting there, explore transportation options to area attractions. Click on Transportation tab below for more details.


Vistana Signature Network™ (VSN) reservations made during the Home Resort Reservation Period or the VSN Float Period are subject to the following cancellation policy and may be canceled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions® or Home Options for further use. Reservations may be canceled 61 days or more prior to arrival with no cancellation fee or Usage Restriction. Reservations made 60 days or less prior to arrival may be canceled through the following day after making the reservation (before the end of hours of operation, Eastern time) with no cancellation fee or Usage Restriction. After this grace period passes, cancellations and modifications to the reservation — including changes to the arrival or departure date or to Villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) — will incur cancellation fees. Subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or loyalty points conversion. Cancellation Fees:

  • 60 days–8 days: $50 cancellation fee
  • 7 days or less: $75 cancellation fee

Reservations not affiliated with the Vistana Signature Network may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange Guests should contact their external exchange company for the applicable cancellation policy.


Personal checks are not accepted, however, the resort is able to cash travelers checks at the Front Desk.



We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the front desk will be happy to receive your bags while you enjoy the surrounding resort facilities. Consecutive reservations may require moving villas from stay to stay. Reservations will be placed in the Villa type listed on your confirmation. Please make arrangements with the front desk for assistance with your luggage on the day that your new reservation begins. Owners, is someone else enjoying your villa or do you need to make other changes to your reservation? Be sure to contact Owner Services and provide your guest’s name prior to their arrival to authorize their check-in or any other modification to your reservation. Rental by a VSN Owner of units reserved using StarOptions (other than a vacation period at your Home Resort) is prohibited. Violation may result in the suspension of an Owner’s right to reserve within the VSN until compliant. External exchange guests should contact their external exchange company to obtain a guest certificate if someone else will be checking in. Please also let us know if you’re checking in after your scheduled arrival date, so we can plan properly. For security purposes, keys will only be given to the name on the reservation. You will be asked to provide a valid government or state-issued photo ID at check-in.


We require a credit card to secure any charges, which you may charge back to your folio. The system will hold these funds until check-out.


If you are traveling with children, we are happy to provide you with cribs and high chairs upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, Owners and external exchange Guests should contact the resort directly. Effective Jan. 1, 2018, Sheraton Vistana Resort no longer offers rollaway beds in any villa or phase. Each villa is equipped with a sleeper sofa.


Sheraton Vistana Resort offers a variety of dining options, including eat-in, take-out, delivery, or ready-to-grill items. Be sure to enjoy the daily breakfast buffet served at Zimmie’s Bar & Grill. Owners and external exchange guests receive 20 percent off the breakfast buffet.


Should you check out prior to your confirmed departure date, the unused portion of your reservation will be forfeited. StarOptions are not refunded for late arrival or early departure. External exchange guests should contact their external exchange company for information on early departure.


Celebrating a special occasion such as a birthday or anniversary while on your vacation? Call 407-239-3816 to make arrangements.


The Market Place will be able to handle your grocery needs while you are here. If you’d like to have your villa pre-stocked with groceries, simply contact us prior to your visit by placing an online order to have these items delivered to your villa before your arrival.


7-nights or more: For your comfort, your villa will receive a restorative mid-week refresher if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. This will also apply to external exchange guests. Less than 7-nights: Midweek service is not provided for stays less than seven nights. Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply. Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single ownership interest.


Complimentary Wi-Fi is available in your villa and throughout the resort. The Business Center also offers High-Speed Internet Access, computer, printing and faxing services (fees apply). Wireless bandwidth upgrades are available for a fee (check with the resort for current discounted Owner rates). The Link is conveniently located in The Market Place, featuring six computers (no fee) and four printers (fee for more than five sheets). Comfortable seating and a TV also offer an inviting area to relax and connect with others. We ask guests to be courteous and limit their use to 30 minutes at a time.


As a courtesy, we will accept and store USPS letters and flat UPS, FedEx and DHL envelopes free of charge. Owners and guests will be informed that handling fees apply for receiving packages. Effective January 1, 2019, $10 for Owners and $12 for other guests per package up to 10 lbs. applies. For packages over 10 lbs., $1 per pound applies up to a max of $25. For additional information, please contact the resort directly.


Complimentary self-parking is available to Owners and external exchange guests at the resort. Recreational vehicles, trailers and oversized vehicles cannot be parked at the resort. Please contact the resort for information about alternative parking. Please note that while parking fees are not assessed to guests staying on an ownership, parking fees are assessed to some other guest types.


To ensure your comfort and safety, and to maintain the quality of your villa, vacation ownership resorts do not allow pets on the resort grounds or in the villas, with the exception of service animals that may be covered under the Americans with Disabilities Act.


To ensure the safety and security of all Owners and guests, you will be required to present a photo ID at the Security Gate for access to the resort. Thank you in advance for your cooperation and understanding. Additionally, owners and guests should be aware that the off-site food delivery service is not allowed past the security gates. Owners and guests should arrange to meet the delivery drivers at the reception center.


Smoking of any kind (including electronic cigarettes) is prohibited both inside the villas and on the balconies/lanais. If signs of smoking are detected, a $250 fee will be applied to your folio. Additionally, in compliance with local and state smoking ordinances, smoking is prohibited in the enclosed areas around the swimming pools, in the children’s play areas and at other public places. Smoking is only permitted in designated smoking areas, which are available throughout the resort.


Enjoy a variety of relaxing massage treatments from Spa Refreshing during your stay. A full spa menu* is available. For appointments, call 888-611-1060 or text 407-427-6620. Be sure to ask about the daily specials and group rates. * Clicking this link will direct you to an independent website. Vistana Signature Experiences is not responsible for the content presented by any independent website, including advertising claims, marketing practices, or data collection, use and privacy practices.


Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process. We are unable to accept special requests for phase, view or specific villa number location. The resort will make every effort to fulfill your other requests, but requests are subject to availability and therefore not guaranteed. Special requests should be placed more than 24 hours in advance of your arrival. Changes to the arrival or departure date, or to villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period), will result in a loss of priority for fulfilling special requests. Please note, for floating villa Owners, reservations confirmed during the Home Resort Reservation Period do not guarantee specific floor, building or villa number assignment. Additionally, reservations made through Vistana Signature Experiences do not guarantee phase, view, floor, building, or villa number assignment, even for Home Resort Owners.


Marriott Bonvoy™ Points may be earned for qualified charges at the resort. As a villa property, we are unable to offer select Marriott Bonvoy™ Member benefits for ownership reservations, including complimentary room upgrades, Suite Night Awards™, priority late check-out, Your24™, and Gold Elite and Platinum Elite welcome gifts.


Attraction Transportation To make your travel to area attractions easier, we offer shuttle buses for a nominal fee to the Walt Disney World® Resort. Shuttle buses run daily from the resort, but departure and return times fluctuate with anticipated theme park attendance. Please contact the Tickets & Transportation Desk in the reception center for shuttle schedules for your reserved vacation period. Both shuttle service and taxi service are available to get you to Universal Orlando® Resort and SeaWorld® Orlando. Area Transportation At the Tickets & Transportation Desk located in the reception center, we can help you arrange for all of your area transportation needs, whether car rental, limousine, theme park shuttle bus or taxi service. If you need to reach the Tickets & Transportation Desk prior to your arrival, please call at 407-239-3100, extension 4111. Rental Car Services Enterprise Rent-A-Car provides rental car services for Sheraton Vistana Resort Guests. Now that you have booked your resort villa, click here to arrange your rental car. Should you choose to reserve by phone, please call us at 321-329-3327 and mention account number XZ07W87.

Please note that the information contained on this page is subject to change without prior notice.