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Vistana Signature Network™ (VSN) reservations made during the Home Resort Reservation Period or the VSN Float Period are subject to the following cancellation policy and may be canceled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions® or Home Options for further use.
Reservations may be canceled 61 days or more prior to arrival with no cancellation fee or Usage Restriction.
Reservations made 60 days or less prior to arrival may be canceled through the following day after making the reservation (before the end of hours of operation, Eastern time) with no cancellation fee or Usage Restriction. After this grace period passes, cancellations and modifications to the reservation — including changes to the arrival or departure date or to Villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) — will incur cancellation fees. Subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or loyalty points conversion.
Reservations not affiliated with the Vistana Signature Network may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange Guests should contact their external exchange company for the applicable cancellation policy.
The resort includes several pool areas for your enjoyment: an outdoor whirlpool spa, main pool, family pool, and a flume pool with waterslide. All waterslides require that riders be a minimum of 48 inches tall. Partner riding is not permitted.
Small, personal coolers (30-quart maximum) may be brought into the swimming pool areas. Personal alcohol including beer, wine and liquor of any sort is prohibited at any of the resort’s swimming pool areas. As a reminder, personal sound systems are also not permitted in the pool areas.