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Owner Terms & Conditions Expand All Tabs

Expand All Tabs

View current COVID-19 Information and Property Updates.

Currently, there is no resort advisory. Please continue to check back here before you travel for the most updated information that may affect your stay.

We are committed to making our facilities, amenities and services accessible to guests with disabilities. Accessibility features in your villa are guaranteed only if confirmed during the reservation process and indicated on your confirmation.

Guests must be 18 years or older with photo identification to check in.

Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.

In addition to the amenities at The Westin Kierland Villas, Owners/guests enjoy access to the amenities at the adjacent resort, The Westin Kierland Resort & Spa, which features swimming pools, restaurants, Agave, The Arizona Spa, and access to the impressive collection of three championship 18-hole courses at Kierland Golf Club. Please contact the Westin Concierge prior to your arrival for assistance with tee times. Villa guest access to the pools at The Westin Kierland Resort & Spa may be restricted in times of high demand.

Pool cabanas may be reserved prior to your arrival. Please contact the resort at 480-624-1700 for rates and reservations.

Vistana Signature Network™ (VSN) reservations made during the Home Resort Reservation Period or the VSN Float Period are subject to the following cancellation policy and may be canceled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions® or Home Options for further use.

Reservations may be canceled 61 days or more prior to arrival with no cancellation fee or Usage Restriction.

Reservations made 60 days or less prior to arrival may be canceled through the following day after making the reservation (before the end of hours of operation, Eastern time) with no cancellation fee or Usage Restriction. After this grace period passes, cancellations and modifications to the reservation — including changes to the arrival or departure date or to Villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) — will incur cancellation fees. Subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or loyalty points conversion.

Cancellation Fees:

  • 60 days–8 days: $50 cancellation fee
  • 7 days or less: $75 cancellation fee

Reservations not affiliated with the Vistana Signature Network may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange Guests should contact their external exchange company for the applicable cancellation policy.

We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities.

Consecutive reservations may require moving villas from stay to stay. Reservations will be placed in the Villa type listed on your confirmation. Please make arrangements with the front desk for assistance with your luggage on the day that your new reservation begins.

Owners, is someone else enjoying your villa or do you need to make other changes to your reservation? Be sure to contact Owner Services and provide your guest’s name prior to their arrival to authorize their check-in or any other modification to your reservation. Rental by a VSN Owner of units reserved using StarOptions (other than a vacation period at your Home Resort) is prohibited. Violation may result in the suspension of an Owner’s right to reserve within VSN until compliant. External exchange guests should contact their external exchange company to obtain a guest certificate if someone else will be checking in. Please also let us know if you’re checking in after your scheduled arrival date, so we can plan properly.

For security purposes, keys will only be given to the name on the reservation. You will be asked to provide a valid government or state-issued photo ID at check in.

To make tee times, dining, transportation and excursion arrangements prior to your arrival, please contact the Concierge at 480-624-1702.

We require a credit card to secure any charges, which you may charge back to your folio. The system will hold these funds until check-out.

If you are traveling with children, we are happy to provide you with cribs, highchairs and rollaway beds upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, Owners should contact Owner Services; external exchange guests should contact the resort directly.

Rollaway beds are limited to one per villa and are not available in the one-bedroom villa due to space limitations.

Should you check out prior to your confirmed departure date, the unused portion of your reservation will be forfeited. StarOptions are not refunded for late arrival or early departure.

Allow us to arrange your grocery needs from the very first day of your vacation. Simply call the McDowell Market & Grill at 480-624-1721 to place your order at least 72 hours prior to your arrival. For a nominal fee, we will equip your villa in advance with all of your favorite treats, beverages, sandwiches, breakfast foods and fare for the grill.

Seven nights or more: For your comfort, your villa will receive a restorative mid-week refresher if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. This will also apply to external exchange guests.

Less than seven nights: Midweek service is not provided for stays less than seven nights.

Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply.

Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single Vacation Ownership Interest.

Complimentary Internet access is available in your villa and throughout the resort. The Business Center also offers Internet, computer, printing and faxing services (fees apply).

Complimentary self-parking is available to Owners and external exchange guests at the resort. Recreational vehicles, trailers and oversized vehicles cannot be parked at the resort. Please contact the resort for information about alternative parking.

To ensure your comfort and safety, and to maintain the quality of your villa, our vacation ownership resorts do not allow pets on the resort grounds or in the villas, with the exception of service animals that may be covered under the Americans with Disabilities Act.

The Westin Kierland Villas prohibits smoking (including electronic cigarettes) both inside the villas and on the balconies/patios. If signs of smoking are detected, a US$200 fee will be applied to your folio.

Additionally, in compliance with the Smoke Free Arizona Act, the pool deck is designated as a non-smoking area. Smoking is only permitted in designated smoking areas, which are available throughout the resort.

Located just next door at The Westin Kierland Resort & Spa is Agave, The Arizona Spa, a retreat designed to rejuvenate and renew the mind, body and spirit.

The 15,000-square-foot spa boasts 20 treatment rooms (including one for couples), a full-service beauty salon, studios for classes and workouts, and a juice and smoothie bar. Separate men’s and women’s locker rooms each include their own whirlpool, sauna, and steam room. Cabanas surround the beautiful pool garden, offering private spaces for relaxation and outdoor spa treatments. Enjoy a smoothie or a healthy snack from our delicious spa cuisine menu, or visit the spa boutique for unique products.

We invite you to arrive 30 minutes before your appointment to enjoy all our facilities, which are complimentary for Owners and guests receiving any spa treatment (or $20 for resort guests not receiving treatments). Reservations are required, ideally two weeks in advance, and must be guaranteed with a credit card and telephone number. If you need to cancel or change your reservation, we request you notify us at least four hours before your reservation or the full amount will be charged.

Please note that spa services are subject to a 20% service charge (distributed in its entirety to spa staff). Prices are subject to change without prior notice.

To schedule your spa experience, please call 480-624-1500 or dial 1500 from your villa phone.

Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process.

Changes to the arrival or departure date or to villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) will result in a loss of priority for fulfilling special requests.

Please note, for floating villa Owners, reservations confirmed during the Home Resort Reservation Period do not guarantee specific floor, building or villa number assignment. Additionally, reservations made through Vistana Signature Experiences do not guarantee view, floor, building, or villa number assignment, even for Home Resort Owners.

Marriott Bonvoy™ Points may be earned for qualified charges at the resort. As a villa property, we are unable to offer select Marriott Bonvoy™ Member benefits for ownership reservations, including complimentary room upgrades, Suite Night Awards™, priority late check-out, Your24™, and Gold Elite and Platinum Elite welcome gifts.

Please note that the information contained on this page is subject to change without prior notice.