Owner Terms & Conditions Expand All Tabs

Please continue to visit this site prior to your arrival for the most updated information on our activities.

We are committed to making our facilities, amenities and services accessible to guests with disabilities. Accessibility features in your villa are guaranteed only if confirmed during the reservation process and indicated on your confirmation.

Guests must be 18 years or older with photo identification to check in.

Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.

The Westin Princeville Ocean Resort Villas offers magnificent grounds and amenities, from locally-grown foods prepared at Nanea Restaurant & Bar to alluring pools and whirlpool spas.

In addition to the array of amenities at the resort, Owners/guests also have access to limited amenities at The St. Regis Princeville Resort, located just a brief shuttle ride away. You’re invited to enjoy signature St. Regis service and ambience at the oceanfront bar while you enjoy the beautiful beach on Hanele Bay. Please note, although the pool at The St. Regis Princeville Resort is reserved for registered hotel guests only, the elegant 11,000-square-foot Halele‘a Spa welcomes Owners and guests of The Westin Princeville Ocean Resort Villas.

You also enjoy villa-charging privileges when dining at participating outlets at The St. Regis Princeville Resort or Sheraton Kauai Resort. Plus, you’ll have access to the adjacent Makai Golf Course, with special greens fees available when booked through the resort concierge.

Please visit www.westinprinceville.com for a full listing of the resort’s amenities and available activities.

The Westin Princeville Ocean Resort Villas is perched atop a steep cliff that offers stunning views, but no direct beach access. You are welcome to enjoy the beach at The St. Regis Princeville Resort, located just a brief complimentary shuttle ride away.

Vistana Signature Network™ (VSN) reservations made during the Home Resort Reservation Period or the VSN Float Period are subject to the following cancellation policy and may be canceled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions^® or Home Options for further use.

Reservations may be canceled 61 days or more prior to arrival with no cancellation fee or Usage Restriction.

Reservations made 60 days or less prior to arrival may be canceled through the following day after making the reservation (before the end of hours of operation, Eastern time) with no cancellation fee or Usage Restriction. After this grace period passes, cancellations and modifications to the reservation — including changes to the arrival or departure date or to Villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) — will incur cancellation fees. Subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or loyalty points conversion.

Cancellation Fees:

• 60 days–8 days: $50 cancellation fee
• 7 days or less: $75 cancellation fee

Reservations not affiliated with the Vistana Signature Network may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange Guests should contact their external exchange company for the applicable cancellation policy.

We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities.

Owners, is someone else enjoying your villa or do you need to make other changes to your reservation? Be sure to contact Owner Services and provide your guest’s name prior to their arrival to authorize their check-in or any other modification to your reservation. Rental by a VSN Owner of units reserved using StarOptions (other than a vacation period at your Home Resort) is prohibited. Violation may result in the suspension of an Owner’s right to reserve within VSN until compliant. External exchange guests should contact their external exchange company to obtain a guest certificate if someone else will be checking in. Please also let us know if you’re checking in after your scheduled arrival date, so we can plan properly.

Villa assignments are designated strictly based on date and time reservation is made. Consecutive reservations may require moving villas from stay to stay. Reservations will be placed in the villa type listed on your confirmation. Please make arrangements with the Front Desk for assistance with your luggage on the day that your new reservation begins.

For security purposes, keys will only be given to the name on the reservation. You will be asked to provide a valid government or state-issued photo ID at check in.

Be inspired by Kaua’i and explore the island from the mountains (Mauka) to the ocean (Makai). The Concierge team is delighted to assist you with making the most of your Hawaiian vacation.

To begin planning your invigorating itinerary, email the Concierge or call 888-281-0040 or 808-827-8808. The Concierge is available daily 7:30 a.m. to 7:30 p.m. Hawaiian Standard Time.

We require a credit card to secure any charges, which you may charge back to your folio. The system will hold these funds until check-out.

If you are traveling with children, we are happy to provide you with cribs, highchairs and rollaway beds upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, please contact Owner Services up to 24 hours in advance of your arrival. External exchange guests, please contact the resort directly.

Rollaway beds are limited to one per villa and are not available in the studio premium villa due to space limitations.

Should you check out prior to your confirmed departure date, the unused portion of your reservation will be forfeited. StarOptions are not refunded for late arrival or early departure.

Seven nights or more: For your comfort, your villa will receive a restorative mid-week refresher (limited to towel exchange and trash removal) if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. This will also apply to external exchange guests.

Less than seven nights: Midweek service is not provided for stays less than seven nights.

Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply.

Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single Vacation Ownership Interest.

Complimentary Internet access is available in your villa and throughout the resort. The Business Center also offers Internet, computer, printing and faxing services (fees apply).

Complimentary self-parking is available to Owners and external exchange Guests when staying under their ownership week reservations at the resort. Valet parking is not available. Rental reservation Guests are assessed $25 per day for self-parking.

Recreational vehicles, trailers and oversized vehicles cannot be parked at the resort. Please contact the resort for information about alternative parking.

To ensure your comfort and safety, and to maintain the quality of your villa, our vacation ownership resorts do not allow pets on the resort grounds or in the villas, with the exception of service animals that may be covered under the Americans with Disabilities Act.

The Westin Princeville Ocean Resort Villas prohibits smoking (including electronic cigarettes) both inside the villas and on the balconies/lanais. If signs of smoking are detected, a $250 fee will be applied to your folio. Smoking is permitted in the two designated smoking areas of the resort.

Additionally, in compliance with the State of Hawai‘i and local regulations and ordinances, smoking is prohibited in the enclosed areas around the swimming pools, the restaurants and the children's play areas.

Delight in a soothing treatment with the Spa Services by Westin. Refresh your senses and restore your well-being with an outdoor ocean view massage or in the comfort of your villa. Open daily by appointment, the resort offers a variety of rejuvenating treatments.

Owners/guests also have access to the Halele’a Spa at The St. Regis Princeville Resort, featuring 12 treatment rooms, including a couple’s room and a VIP room. The entire spa exemplifies the Aloha spirit by offering signature personalized service of St. Regis while embracing Kaua‘i’s natural resources and authentic Hawaiian healing traditions.

For appointments, contact the Concierge or call the spa directly at 808-826-2405.

Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process.

The Westin Princeville Ocean Resort Villas is perched atop a steep cliff with villas overlooking the island or the resort courtyard. Unfortunately, we are unable to accept special requests for view or specific villa number location.

Changes to the arrival or departure date or to villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) will result in a loss of priority for fulfilling special requests.

Please note, for floating villa Owners, reservations confirmed during the Home Resort Reservation Period do not guarantee specific floor, building or villa number assignment. Additionally, reservations made through Vistana Signature Experiences do not guarantee view, floor, building, or villa number assignment, even for Home Resort Owners.

Marriott Bonvoy™ Points may be earned for qualified charges at the resort. As a villa property, we are unable to offer select Marriott Bonvoy™ Member benefits for ownership reservations, including complimentary room upgrades, Suite Night Awards™, priority late check-out, Your24™, and Gold Elite and Platinum Elite welcome gifts.

Rental Car
Most major car rental companies are available at the Lihu‘e Airport. In addition to serving customers at Lihu‘e Airport, Avis Rent-A-Car also has an office at the Princeville Airport, and is the only car rental company that is located on the North Shore of Kaua‘i.

Taxi
Taxis are available at the Lihu‘e Airport. The one-way fare from the airport to The Westin Princeville Ocean Resort Villas is approximately $100 (subject to change without notice).

Airport shuttle
The resort does not provide shuttle transportation to/from Lihue Airport. For a fee, airport shuttle services are operated by third parties and is available for transfer to The Westin Princeville Ocean Resort Villas with advance notice. Please contact the Concierge at 808-827-8808 or email for more information.

Please visit www.westinprinceville.com for additional information on area transportation.