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Owner Terms & Conditions Expand All Tabs

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View current COVID-19 Information and Property Updates.

New Condominium Construction — through spring 2021
East West Resorts, owner and operator of The Westin Riverfront Resort & Spa, is constructing a condominium building in the lot adjacent to The Westin Riverfront Mountain Villas. This new building will be approximately 30 feet from the western edge of the villa building. Guests should anticipate hearing noise and encountering dust and construction activity during their stay. Work will potentially take place 7 a.m. to 7 p.m. Monday through Saturday and 9 a.m. to 6 p.m. Sundays and holidays. Resort and local amenities will not be affected and will be available for you to enjoy during your stay. Please continue to check back here prior to travel for updates related to this project.

We are committed to making our facilities, amenities and services accessible to guests with disabilities. Accessibility features in your villa are guaranteed only if confirmed during the reservation process and indicated on your confirmation.

Guests must be 18 years or older with photo identification to check in.

Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.

As an Owner/guest of The Westin Riverfront Mountain Villas, you have access to amenities at The Westin Riverfront Resort & Spa at Beaver Creek Mountain, including Concierge services, restaurant and lounges, valet parking, swimming pool and whirlpool tubs, fitness and wellness center, the Westin Kids Club®, Spa Anjali and ski valet. Fees apply for some services at the hotel.

Vistana Signature Network™ (VSN) reservations made during the Home Resort Reservation Period or the VSN Float Period are subject to the following cancellation policy and may be canceled by calling Owner Services prior to the arrival date of the assigned reservation. Failure to cancel a confirmed reservation prior to the arrival date will prevent the restoration of StarOptions® or Home Options for further use.

Reservations may be canceled 61 days or more prior to arrival with no cancellation fee or Usage Restriction.

Reservations made 60 days or less prior to arrival may be canceled through the following day after making the reservation (before the end of hours of operation, Eastern time) with no cancellation fee or Usage Restriction. After this grace period passes, cancellations and modifications to the reservation — including changes to the arrival or departure date or to Villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) — will incur cancellation fees. Subsequent usage will be restricted to reservations within 60 days of the new requested arrival date for that Use Year and will not be eligible for StarOptions Banking or loyalty points conversion.

Cancellation Fees:

  • 60 days–8 days: $50 cancellation fee
  • 7 days or less: $75 cancellation fee

Reservations not affiliated with the Vistana Signature Network may be subject to cancellation fees or use restrictions. Please contact Owner Services to inquire about the cancellation policy that applies to your reservation. External exchange Guests should contact their external exchange company for the applicable cancellation policy.

We are pleased to provide check-cashing services when resort funds permit. Valid photo identification is required. There is a limit of $100 USD per stay ($200 USD for Starwood Preferred Guest Gold and Platinum members).

The Westin Riverfront Mountain Villas check-in at the hotel reception center for The Westin Riverfront Resort & Spa at Beaver Creek Mountain, located adjacent to the villas.

We invite you to check in after 4 p.m., and request that you check out before 10 a.m. local time. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities.

Consecutive reservations may require moving villas from stay to stay. Reservations will be placed in the Villa type listed on your confirmation. Please make arrangements with the front desk for assistance with your luggage on the day that your new reservation begins.

Owners, is someone else enjoying your villa or do you need to make other changes to your reservation? Be sure to contact Owner Services and provide your guest’s name prior to their arrival to authorize their check-in or any other modification to your reservation. Rental by a VSN Owner of units reserved using StarOptions (other than a vacation period at your Home Resort) is prohibited. Violation may result in the suspension of an Owner’s right to reserve within VSN until compliant. External exchange guests should contact their external exchange company to obtain a guest certificate if someone else will be checking in. Please also let us know if you’re checking in after your scheduled arrival date, so we can plan properly.

For security purposes, keys will only be given to the name on the reservation. You will be asked to provide a valid government or state-issued photo ID at check in.

To make dining, transportation and excursion arrangements prior to your arrival, please contact the resort directly at 970-790-3000 and ask for the Westin Concierge.

We require a credit card to secure any charges, which you may charge back to your folio. The system will hold these funds until check-out.

If you are traveling with children, we are happy to provide you with cribs, highchairs and rollaway beds upon request. These items are limited in supply and therefore not guaranteed. Charges may apply. To make arrangements, please contact Owner Services up to 24 hours in advance of your arrival. External exchange guests, please contact the resort directly.

Rollaway beds are limited to one per villa and are not available in the studio premium villa due to space limitations.

Should you check out prior to your confirmed departure date, the unused portion of your reservation will be forfeited. StarOptions are not refunded for late arrival or early departure.

Seven nights or more: For your comfort, your villa will receive a restorative mid-week refresher if you are staying for at least seven nights. If you are staying for more than a week, an additional housekeeping service will be scheduled during the check-in process. This will also apply to external exchange guests.

Less than seven nights: Midweek service is not provided for stays less than seven nights.

Additional Housekeeping Services: Additional housekeeping services, including daily service, are available. Please arrange directly with the resort prior to your arrival. Fees apply.

Housekeeping Fees: A charge will be automatically applied to your villa folio for the second or more reservations (based on transaction date not arrival date) within a single Use Year associated with a single Vacation Ownership Interest.

Complimentary Internet access is available in your villa and throughout the resort. The Business Center also offers Internet, computer, printing and faxing services (fees apply).

Guests may ship ski equipment and other packages to the resort prior to their arrival. Check with the Westin Concierge for your package upon your arrival at the resort. The most reliable means of shipping to the resort is via a courier service. Please ship packages to:

  • Courier carriers (FedEx, UPS, DHL, etc.)
    For overnight or other delivery services the resort’s physical address must be used.
    The Westin Riverfront Mountain Villas
    Villa Guest: (please include the name on your reservation)
    126 Riverfront Lane
    Avon, CO 81620
  • US Postal Service
    When sending mail via United States Post Office the P.O. Box must be used or else the post office cannot deliver your package. To mail items to the resort prior to arrival, please use the following address:
    The Westin Riverfront Mountain Villas
    Villa Guest: (please include the name on your reservation)
    111 West Beaver Creek Blvd.
    P.O. Box 9690
    Avon, CO 81620

Complimentary self-parking is available in the Villas parking garage for Owners and external exchange guests. Valet parking is available for a fee. Recreational vehicles, trailers and oversized vehicles cannot be parked at the resort. Please contact the resort for information about alternative parking.

To ensure your comfort and safety, and to maintain the quality of your villa, our vacation ownership resorts do not allow pets on the resort grounds or in the villas, with the exception of service animals that may be covered under the Americans with Disabilities Act.

Winter activities take place from mid-November to mid-April, depending on snow conditions. For world-class downhill skiing, Owners/guests can access Beaver Creek Mountain via the Riverfront Express Gondola directly behind the resort or via complimentary Beaver Creek shuttles that operate from 7 a.m. to 11 p.m. daily. Schedules vary. Prior to the close of ski season (typically in early-April), the chair lift and gondola will close. Guests may continue to use the shuttle service to travel to Beaver Creek Village. A rental car is recommended during the summer.

To maintain the quality of our accommodations and safety for our Owners/guests, ski equipment may not be taken inside the villas after use. You may store your skis and boots overnight with our complimentary ski valet service offered via Service Express®. Your boots will be placed in boot warmers over night so you can slide your feet into warm and dry boots the next morning. Bicycle storage is also available.

Beaver Creek Sports, our on-site ski shop, provides overnight ski tuning and waxing. Prices vary based on type of service. Ski valet and Beaver Creek Sports are open in the winter season (mid-November to mid-April).

The Westin Riverfront Mountain Villas is a completely smoke-free resort. Smoking of any kind — including electronic cigarettes — is prohibited in your villa, on the balcony or anywhere on the resort property. Violation of this policy will result in a $200 non-refundable fee charged to your folio.

The town of Avon also observes the Eagle County smoking ordinance, which prohibits smoking in public places, places of employment, service lines, at recreational facilities or at outdoor seating areas.

Named the #4 resort spa in 2011 by Condé Nast Traveler readers, Spa Anjali delights your senses with three unique journeys, from the Alps to the Himalayas and the Rocky Mountains.

We encourage you to arrive 30 minutes prior to your treatment to ease into your spa experience with a visit to our steam room, sauna and outdoor whirlpools. These facilities are open to Owners/guests 16 years and older, and are complimentary for anyone receiving a spa treatment. Those not receiving treatments may purchase a day pass to use the facilities at $20 for resort Owners/guests and $50 for non-guests.

For the most relaxing visit, we recommend making advance reservations, which must be guaranteed with a credit card and telephone number. Same-day appointments are always welcome, subject to availability.

If you must cancel or reschedule an appointment, as a courtesy to other guests and to our therapists, please give a 24-hour notice prior to your scheduled appointment time to avoid a 50% charge. “No-shows” will be charged the full treatment amount. If you are running late, a phone call is always appreciated. Your arrival time will determine the length of your treatment time, which will end as scheduled so as not to inconvenience the next guest.

Please note that all prices are quoted in U.S. dollars, do not include taxes or gratuities, and may be subject to change. An 18% gratuity will be added to all services.

For reservations, please call 970-790-3020 between 7 a.m. and 8 p.m.

Unforeseen events or circumstances beyond our control may result in last-minute changes. As a result, villa assignment or special requests will only be confirmed during the check-in process.

We do not accept requests for view, floor or specific villa numbers.

Changes to the arrival or departure date or to villa type (other than releasing one side of the lockoff for reservations confirmed during the Home Resort Reservation Period) will result in a loss of priority for fulfilling special requests.

Please note, for floating villa Owners, reservations confirmed during the Home Resort Reservation Period do not guarantee specific view, floor or villa number assignment. Additionally, reservations made through Vistana Signature Experiences do not guarantee view, floor or villa number assignment, even for Home Resort Owners.

Marriott Bonvoy™ Points may be earned for qualified charges at the resort. As a villa property, we are unable to offer select Marriott Bonvoy™ Member benefits for ownership reservations, including complimentary room upgrades, Suite Night Awards™, priority late check-out, Your24™, and Gold Elite and Platinum Elite welcome gifts.

Please note that the information contained on this page is subject to change without prior notice.